CHC52015 Program Development

Program DevelopmentProgram Development

ASSESSMENT WORKBOOK COVER SHEET
WORKBOOK: WORKBOOK 6
TITLE: Program Development
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Assessment Workbook 6

KNOWLEDGE ASSESSMENT
1. Provide two (2) examples of project management tools. Discuss
how each can be applied in developing service programs in the
community services sector.
Each discussion must be 60 – 100 words in length.
Project management
tool
Their application in the development
and implementation of service
programs in community services
Project
Management
Software
It possesses the ability for planning, organising
and managing resource tools & development
estimation. They can be utilised within the
developing service program as it assist within
planning and rendering an appropriate way
through which services can be delivered. It is
liable for managing budgets, decision making,
documentation, quality management,
communication and various other features are
rendered by this. Basically, it can be used for
entire project which is to be conducted.
Gantt and Bar
charts
Gantt Chart is graphical illustration of
scheduled project. It is kind of bar chart which
depicts start as well as finish dates. They
illustrate the way in which operations can be
carried as well as services can be scheduled
accordingly. These charts aids within time
management as each task has been allocated
specific time frame. Along with this, it also
includes resources needed for project,
milestones, dependencies and tasks. Gantt and
bar chart are used within planning of project as
well as defining the series of tasks which have
to be completed.
Assessment Workbook

2. From the list below, select four (4) documents and sources of
information commonly used in defining the parameters of a project.
☐ a. Contract
 ☐ b. Risk management plan
☐ c. Legislation and regulations
 ☐ d. Project brief
 ☐ e. Project plan
☐ f. Organisational policies and procedures
 ☐ g. Project contract
☐ h. Issue register
Assessment Workbook 6

3. In your own words, discuss the processes of identifying and
managing work health and safety risks in a project. Each discussion
must be 60 - 100 words in length.
Guidance: Your responses must be within the context of service
program development in community services.
How WHS risks are identified in a project
Methods that can be utilized for identification of hazards comprises of
inspection of workplace, observing ways in which tasks are being
carried out, interacting with employees in context of if any problem
related with health and safety is encountered by them while delivering
their services. Along with this records related with workplace incidents
must be analyzed, complaints of workers and near misses. Furthermore,
information and advices must be reviewed which are associated with
risks & hazards which are peculiar service industry.
How WHS risks are managed in a project
It is necessary to identify the hazard in terms of activities which can
cause harm. The next step will assess it like nature of threat which can
be created and effectual measures needs to be executed for mitigating
them. Furthermore, it is necessary that control measures must be
monitored to ensure that project is going as per plan. In case any kind
of hazards or risks are found then again the same process can be
carried out.
Assessment Workbook

4. Identify the work health and safety legislation and regulations
that apply in your state/territory.
Discuss requirements for work health and safety for undertaking
project work in line with these legislation and regulations.
Guidance: Your responses must be within the context of service
program development in community services.
Your state/territory Australia
WHS legislation WHS Australia
WHS regulation
WHS requirements
They are safe work practices, hearing conservation, training, electrical
safety, inspections, hazard control & assessment in workplace, safe job
procedures, contractor management working at heights, reporting and
investigations, emergency preparedness, working alone program,
traffic and excavation management.
Assessment Workbook 6

5. The following are processes involved the development and
implementation of service programs in the community services sector.
Match each process to their correct definitions.
a. program design
b. program resourcing
c. implementation systems and procedures
d. feedback
e. complaints procedures
f. evaluation
g. continuous improvement
h. accountability
i. governance
j. funding
Definitions
a i. It is the process of putting the program plan into
effect.
jjj ii. It is the provision of money to support development
and implement of service programs.
c
iii. This process involves the adequate provision of both
the material and human resource requirements required
to develop and implement service programs.
h
iv. It is the responsibility and obligations of
organisations to others, their consumers, their staff, and
the broader community.
b
v. This involves the careful planning and
documentation of the processes needed to develop and
implement service programs.
vi. It is the process for making and implementing
decisions relevant to the development and implementation
of service programs within an organisation.
d
vii. This is the process of gathering insights and
responses to service programs from consumers to be used
as the basis for improvement of these programs.
Assessment Workbook

f
viii. It involves monitoring the performance of service
programs against established indicators. It aims to
determine whether service programs are effective or
whether they are meeting their desired outcomes.
g
ix. It is an ongoing effort to improve service programs.
It involves gathering feedback from consumers, staff, and
management and addressing concerns, issues, and areas
of improvement within service programs.
e
x. It is a system in place to manage any concerns,
issues, and dissatisfaction raised by a client regarding
service programs.
Assessment Workbook 6