Recognise and Respond to Crisis Situation

This document provides insights into crisis situations, crisis intervention, and strategies to minimize risks and provide support to clients. It covers topics such as recognizing crisis situations, indicators of safety issues, empathetic listening, mindfulness during crisis intervention, evaluating client decision-making, reducing risks to others, ethical and legal actions, organizational policies, seeking advice from supervisors, empowerment, barriers to seeking help, and support strategies. The document also includes a case study to apply the concepts discussed.

Recognise and Respond
to Crisis Situation

Table of Contents
Table of Contents.............................................................................................................................2
Assessment task1-Questioning........................................................................................................3
Assessment task3- Case Study.........................................................................................................9
References......................................................................................................................................11

Assessment task1-Questioning
Q1
Crisis is a time of difficulty or danger to an individual that occurs suddenly and without
any warning. Crisis intervention means any methods which can be used to offer for immediate
short term help to any person who experiences any event of mental, physical, emotional problem
or distress (Adang and Fatemi, 2017). It is a management technique used to reduce the damage
occurred to an individual due to any crisis.
Q2
There are many situations that can be considered as crisis situation. Some of them are-
 Economic crisis- This crisis occurs when an individual losses a job or any financial loss
due to theft or utility changes.
 Financial crisis- This crisis occurs when individual losses large amount of money and
cannot afford to pay its bills or charges. It occurs due to issues like bankruptcy, inflation, etc.
 Natural crisis- This crisis occurs when any damage occurs due to natural phenomena
like flood, earthquake or other act of God.
 Business crisis- These crisis comes when the stability of business is at risk due to
unexpected problems due to internal or external problems.
Q3
A crisis intervention is an immediate and short-term response to an emergency situation
which can include mental, emotional, physical and behavioral distress. These interventions are
important as they help in restoring an individual’s equilibrium to their psychosocial functioning
so that their long term trauma and stress can be minimized which can help in restoring their
efficiency for living normal lives (Dolan and Dolan Looby, 2017).
Q4
The direct indicators of safety issues are analyzing what a client says, what the family,
friends, employers and carer say, what a client does and how they generally behave etc. which
will help in being alert about these issues so that effective actions can be taken. These indicators
will help in identifying the presence of an issue through direct conversations with patients and
their family members so that effective care can be given to them.

Q5
The indirect indicators related with safety issues are alarms and alerts, monitoring
systems, statistics etc. which help in identifying the conditions about the patients so that
multidisciplinary team can support the person and give attention so that effective care can be
given. These indicators help the team members in remaining alert about the critical conditions of
their patients (Hannon and Zimmermann, 2017).
Q6
While addressing a safety issue directly it is important to ask certain questions like: How
much time do not i have to address a situation, what is the danger level, who will be most
affected by the issue, who will be responsible while handling the issue etc. All these questions
will help me in analyzing the situation in an effective manner so that the safety issues can be
dealt in an efficient manner.
Q7
The questions that need to be asked to the clients while directly dealing with them
include: How are you feeling, for how long you have been facing these issues, how would you
like me to help you etc. All these skills can help me in determining the type of care which can be
given to the patients so that they can be treated accurately.
Q8
Empathetic listening is when someone pays attention to some other person with empathy
like compassionately or emotionally and listens to every word carefully. It is valuable because it
helps in building trust and respect for listener and reduces the stress of the speaker. It is one of
the most valuable skills for personal growth of the listener (McDonald and Kashani 2017).
Q9
Any individual who requires becoming an empathetic listener needs to be a patient and
compassionate person. It is very important for an empathetic listener to show acceptance for
what the speaker is saying. The individual needs to be honest when the speaker asks for any
input and must refrain from providing any answer which could influence its thoughts.
Q10
A person can be mindful during the crisis intervention by following ways-

 Focus on good feeling- An individual need to be positive during the crisis so that a quick
solution can be sorted for coping up the crisis.
 Take awareness break- Break acts as reset button for the mind which helps in focusing
on the crisis intervention and helps in coping up with the crisis.
 Identify choice points- While working on crisis intervention, one must try to make
choice point an opportunity so that attention shall be given to all points effectively to cope with
the crisis (Miller and McKenzie, 2017).
 Connect with nature- While coping up a crisis, one must try to connect with nature so
that positive thoughts can be welcomed in the mind and solutions can be found for the problems.
 Start daily mindful training- To become mindful during crisis intervention; one has to
keep on doing practice so take all benefits of mindfulness. An effective session of training can
help in taking the awareness breaks and enhance the ability to prioritize the choices.
Q11
While affirming and strengthening the links to safety and living it is important that
certain things are given importance like a healthy diet, regular exercise, adequate rest, cleanliness
and hygiene etc. These things are important as they play an important role in treating the patients
so that they can be taken out of crisis and made safe by bringing them in better condition.
Q12
At the time of crisis it is important that effective strategies are implemented which can
help in dealing with such situations efficiently. It is essential that people dealing with such
situations are well trained and competent, they must take part in regular and realistic practice,
they must have access to effective communication, they must be equipped with fully operational
equipments, must have comprehensive knowledge about all the system and procedures etc. These
strategies can help in actively dealing with crisis situations (Mo, Scheer and Abdallah, 2016).
Q13
The emergencies that require quick and effective response include serious injuries,
serious illness, allergic reactions, domestic violence, self-harm and suicides etc. All these
situations require quick medical attention so that conditions can be dealt with efficiently and the
impact of crisis can be minimized.

Q14
In order to evaluate the effectiveness of client in making decisions it is important to
consider that whether the individual has general understanding related with what they need, do
they have understanding regarding the consequences of their decisions and whether they show
general understanding related with the way they behave. This will help in making decisions for
them so that the client can perform their regular activities.
Q15
In order to reduce danger or risk to others it is important that hazards are removed, an
environment is created which suits the needs of patient, establishing procedures for reporting any
issues, emergency assistance measures should be established and regular review and consultation
sessions must be organized. These measures can help in reducing the risks faced by the patients.
Q16
The guiding principles to reduce the risks to others include: Prevention: It is important that others are given knowledge about the risks or danger so
that they can be prevented from any type of risk (Seitzer and Strech, 2016). Protection: Others must be informed about the ways in which they can be protected from
risks or dangers. Proportionality: It is related with the idea that actions must be taken in proportion to the
severity of the conditions of patients.
 Empowerment: It is important that empowerment must be given to the person taking care
so that they can take actions necessary for minimizing risks.
Q17
It is essential that ethical and legal actions are taken within an organization so that the
interests of all the stakeholders can be maximized by taking good decisions which can help in
increasing their trust in management decisions. This will also help in enhancing the legal actions
in organization which can help in preventing it from legal actions (Vanbutsele and Deliens,
2018).
Q18
There are various statutory and legislative provisions in leisure and health in Australia
which must be followed so that highly efficient services can be provided to the customers. Some

of these provisions are health and safety; codes of practice; privacy, confidentiality and
disclosure; standards of care, duty of care; liability exposure; dignity of risk; work role
boundaries, responsibilities and limitations etc. all these provisions help in addressing to the
needs of customers in an efficient manner.
Q19
The organizational policies help in providing various benefits to the employees like it
help in empowering them with decision making powers; it helps managers in effectively
managing the staff members, providing legal protection, equal treatment within an organization
etc. The policies thus help in enhancing their performance so that high quality results can be
achieved along with gaining a competitive edge in market.
Q20
Seeking advice from the superiors help in improving overall performance of a person as this help
them to learn, a good impression can be made, more productivity can be generated within work,
effective services can be provided to the customers, effective guidance can be given to others etc.
All this help in improving the overall productivity of an employee which can help in increasing
the profitability of an organization (Wakeman, Pham-Kanter and Donelan, 2016).
Q21
In order to seek advice from supervisors so that effective actions can be taken it is
important that information about the context is gained, the goal to be achieved and the struggle
which is being faced while achieving that goal is outlined. This can help in gaining effective
advice related with the context so that better decisions can be made.
Q22
Empowerment is a process which helps in providing independence and self determination
to people so that the interest of the larger number of people is represented in a responsible
manner. It helps in making the people stronger and confident especially in claiming the rights of
the people. It is also a process of taking the opportunities to access the authority to protect the
rights of the marginalized people (Bailey and Martin Hilber, 2016).
Q23
Empowerment helps in giving control of making decisions to individuals so that they can
lead independent lives by boosting their confidence along with supporting them through the
process so that more autonomy can be enjoyed by them. Empowering includes providing

required tools so that more independence can be given to client, encouraging them, offering help
and support, giving them feedback and good advice, training and development of their skills etc.
Q24
There are certain barriers which can affect seeking of help or advice like stigma and
embarrassment, feeling of getting neglected, preference for self reliance, confidentiality and
trust, hopelessness etc. All these can act as barriers while seeking advice from the supervisors.
Q25
In order to improve the interaction and to remove barriers related with seeking advice it is
important that social support and encouragement is given to the clients, emotional health and
mental health literacy is improved and better focus on building positive experiences is given so
that the barriers can be overcome which can help in improving interaction (Kalich, Heinemann
and Ghahari, 2016).
Q26
In order to support the clients various types of help can be given like providing them with
legal information and services, giving them medical information and services, providing them
with economic support along with the community support groups which can help in addressing
the needs of clients. This can help in improving efficient support so that better decisions can be
made by clients.
Q27
In order to give effective advice and support to the clients they can be suggested other people
who can give them additional support like colleagues and peers, specialists, community groups
etc. These people have specific subject related knowledge which can help the client in seeking
better advices from them so that their problems can be solved effectively (Bhatt, Dey and
Ashour, 2017).
Q28
Support groups can help the client in seeking advices from people who have faced similar
situations. The clients can seek advice from various support groups which include mental health
support groups, drug and alcohol abuse groups, religious groups, local councils and legal
services and state and commonwealth agencies. These groups can give effective advices to the
clients thereby improving their decision making.

Q29
While documenting a support strategy it is important that the client’s needs, the
challenges of the needs of clients and how these challenges can be overcome are documented.
This can help in gaining an overall idea about specific requirements about the clients.
Q30
In certain cases while intervening client’s personal crisis risk to own safety can also be
faced as the client is likely to be distressed and vulnerable which requires that the person must be
ready for the challenging behavior of client. Some risks include verbal abuse, physical injury and
threats etc. which can be faced while supporting the clients during their crisis.
Q31
Risk while intervening client can be minimized through methods like carrying alarms so
that clients can be alerted for their behavior, paying attention to self instinct, being prepared for
the unexpected and staying in contact with colleagues. All these can help in minimizing the risks
while dealing with clients (Simms and Kaufman, 2018).
Q32
Supervision is necessary for people who are unable to carry out their daily activities in an
efficient manner and also it can be given on the request of family and friends so that support can
be provide to the clients. The supervision can also take place when the client is mentally sick
which can also lead to the physical risk of client.
Assessment task3- Case Study
Q1
It is essential that the new member is given advice related with how the situation of crisis
can be dealt with in an efficient manner by making them aware about the safety precautions that
need to be followed which can help in minimizing risk to the client and staff member. Also they
must be given information related with legal policies they need to follow. Also it must be
ensured that they gain information about the client and their needs so that effective services can
be provided to the client. Personal values and beliefs must also be maintained high so that
effective services can be provided to the clients.

Q2
It is important that the trust of client is gained in this case so that they can become less
hesitant and can share their problems efficiently. Open communication must be established with
the client so that they can interact freely and openly, friendly gestures can also help in gaining
their confidence. Encouraging the clients is important so that they can be given better advice
related with their issues and problems which can help in dealing with their problems in an
efficient manner (Cimperman, Brenčič and Trkman, 2016).
Q3
a) The risks that i can face in this case can be mental and emotional breakdown of client
which can make situations difficult to handle. Also the risk of physical attack by the
clients can also be dangerous while dealing in this situation.
b) The risks in this case can be minimized by remaining alert and trusting my instincts
related with behavior of clients. Also i can use alarm system so that i can inform my
colleagues about any issues faced during the crisis.
c) Supervision is necessary in cases when the patients are mentally ill and cannot
perform their daily activities which can help in their survival.

References
Books and Journals
Adang, L.A., Sherbini, O., Ball, L., Bloom, M., Darbari, A., Amartino, H., DiVito, D., Eichler,
F., Escolar, M., Evans, S.H. and Fatemi, A., 2017. Revised consensus statement on the
preventive and symptomatic care of patients with leukodystrophies. Molecular genetics
and metabolism, 122(1-2), pp.18-32.
Dolan, J. and Dolan Looby, S.E., 2017. Determinants of nurses’ use of physical restraints in
surgical intensive care unit patients. American Journal of Critical Care, 26(5), pp.373-
379.
Hannon, B., Swami, N., Rodin, G., Pope, A. and Zimmermann, C., 2017. Experiences of patients
and caregivers with early palliative care: a qualitative study. Palliative medicine, 31(1),
pp.72-81.
McDonald, J.S., McDonald, R.J., Williamson, E.E., Kallmes, D.F. and Kashani, K., 2017. Post-
contrast acute kidney injury in intensive care unit patients: a propensity score-adjusted
study. Intensive care medicine, 43(6), pp.774-784.
Miller, D., Pearsall, E., Johnston, D., Frecea, M. and McKenzie, M., 2017. Executive Summary:
Enhanced Recovery After Surgery: Best Practice Guideline for Care of Patients With a
Fecal Diversion. Journal of Wound Ostomy & Continence Nursing, 44(1), pp.74-77.
Mo, Y., Scheer, C.E. and Abdallah, G.T., 2016. Emerging role of melatonin and melatonin
receptor agonists in sleep and delirium in intensive care unit patients. Journal of intensive
care medicine, 31(7), pp.451-455.
Seitzer, F., Kahrass, H., Neitzke, G. and Strech, D., 2016. The full spectrum of ethical issues in
the care of patients with ALS: a systematic qualitative review. Journal of
neurology, 263(2), pp.201-209.
Vanbutsele, G., Pardon, K., Van Belle, S., Surmont, V., De Laat, M., Colman, R., Eecloo, K.,
Cocquyt, V., Geboes, K. and Deliens, L., 2018. Effect of early and systematic integration
of palliative care in patients with advanced cancer: a randomised controlled trial. The
Lancet Oncology, 19(3), pp.394-404.
Wakeman, S.E., Pham-Kanter, G. and Donelan, K., 2016. Attitudes, practices, and preparedness
to care for patients with substance use disorder: results from a survey of general
internists. Substance abuse, 37(4), pp.635-641.
Simms, M.D., Madelyn, F., Battistelli, E.S. and Kaufman, N.D., 2018. Delivering health and
mental health care services to children in family foster care after welfare and health care
reform. In Family Foster Care in the Next Century (pp. 167-184). Routledge.
Bailey, C., Blake, C., Schriver, M., Cubaka, V.K., Thomas, T. and Martin Hilber, A., 2016. A
systematic review of supportive supervision as a strategy to improve primary healthcare
services in Sub‐Saharan Africa. International Journal of Gynecology &
Obstetrics, 132(1), pp.117-125.
Kalich, A., Heinemann, L. and Ghahari, S., 2016. A scoping review of immigrant experience of
health care access barriers in Canada. Journal of Immigrant and Minority Health, 18(3),
pp.697-709.
Bhatt, C., Dey, N. and Ashour, A.S. eds., 2017. Internet of things and big data technologies for
next generation healthcare.

Cimperman, M., Brenčič, M.M. and Trkman, P., 2016. Analyzing older users’ home telehealth
services acceptance behavior—applying an Extended UTAUT model. International
journal of medical informatics, 90, pp.22-31.