CHCCOM003– Develop Workplace Communication Strategies
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Develop Workplace Communication Strategies (CHCCOM003)
Added on 2020-02-23
CHCCOM003– Develop Workplace Communication Strategies
Develop Workplace Communication Strategies (CHCCOM003)
Added on 2020-02-23
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CHCCOM003Develop workplace communication strategiesLearner Name:Assessor Name:Assessor Signature:Date:
CHCCOM003– Learner Workbook Page | 2Activity 1A Estimated Time60 MinutesObjectiveTo provide you with an opportunity to identify internal and external information needs.ActivityComplete the following individually or in a group (as applicable to the specific activity and the assessment environment):1.List the current internal and external communication needs of yourorganisation (or a typical organisation) Internal NeedsInterpersonal communication between employees Improved digital communication for departmental communication across different unitsRelaying information from leaders to juniorsOfficial communication of business plans between directorsSharing information about decisions made across all unitsGiving reports on targets, weekly performance, monthly activities Updating on company plans and changesRisk management through safety informationExternal NeedsSharing accountability and financial reports between organizationsCommunicating transaction details with clientsReleasing company profile data to shareholders and investorsSending emails to contractorsExchange of information with corporate partnersSending business proposalsPress release for PR to media linksCrisis communication2.Analyse the strengths, weaknesses, opportunities and threats of your organisation. HelpfulHarmfulInternalDedicated volunteersFinancial support Employee trainingContractual jobsBroad range of servicesConflict of interest for business and social goalsAccredited servicesUnmanaged technology Sustainable goalsChanging rulesExternalCultural diversityLanguage & culture barrier/tmp/tmp6qu427sz1649028_315640241_16423481344444581CHCCOM003Lear.docxDiversitat Training TOID5819Effective Date: [insertMonth/Year]Validated: [insert Month/Year]Template Version: 2Page 2 of 13
CHCCOM003– Learner Workbook Page | 3Proud historyGlobal competitionSocial enterprise Global economic effectsMalpractice in other organizationsActivity 1BEstimated Time30 MinutesObjectiveTo provide you with an opportunity to identify competing or conflictinginterests.ActivityComplete the following individually or in a group (as applicable to the specific activity and the assessment environment):1.Define a competing or conflicting interest.Competing interests involve two circumstance, whose outcome contrasts the other. Undertaking one move may have a negative influence on the other. This could be in business decisions, ethical matters or personal choices. Social enterprises may find it hard to playthe role of a business organization and offer services to humanity without asking for money[ CITATION Ang12 \l 1033 ]. 3.What should you do if you have a conflicting interest?Managing conflict of interest calls for ethical approaches in making decisions. Organizational regulations prohibit employees from exploiting workers financially. In a social business, these policies must support primary benefits that focus on humanity. Acknowledging areas of conflict in the organization helps the industry players to make the necessary changes [ CITATION Rea11 \l 1033 ]. Professional ethical dilemma affects all stakeholders. Mistakes by one organization could affect others adversely. Activity 1CEstimated Time60 MinutesObjectiveTo provide you with an opportunity to develop a range of communication strategies to meet organisation needs and goals.ActivityComplete the following individually or in a group (as applicable to the specific activity and the assessment environment):1.Outline a communication strategy to meet a need identified in Activity 1A. In order to meet the internal digital communication needs, the organization needs new devices and software applicationsThe strategy covers social and official communication plans namely; social media, chats, emails, and website portalsThe website needs segments for donor funding, general information, social media links and public access,Social media links to include Twitter, Instagram, Google+, Pinterest and FacebookWebsite to have regular updates with articles in the resource /tmp/tmp6qu427sz1649028_315640241_16423481344444581CHCCOM003Lear.docxDiversitat Training TOID5819Effective Date: [insertMonth/Year]Validated: [insert Month/Year]Template Version: 2Page 3 of 13
CHCCOM003– Learner Workbook Page | 4centers2.Set a SMART target for the strategy.These are the Specific, Measurable, Realistic and Time Frame strategies. The first step is to purchase the devices for digital communication. This includes mobile phones and laptops. Second stepis to make subscription payments for a reliable Wi-Fi broadband. Monitoring the performance of the tools and devices is necessary for the identification of loopholes. The management needs an annual upgrade because technology is not constant. The process involves all offices as indicated in the table below. ActionResponsibilitiesTimelineResourcesPotentialBenefitsProposed SolutionPurchase DevicesICT/CommunicationWeek1Communication subscription credit Prepaid Broadband Software appsHardwareUnlimited internetUnlimited accessEfficiencyMobile phones, Wi-Fi, tablets, LaptopsInstallAll officesWeek2CashEffective communicationDesktop and mobile devicesMonitor performance Office AdminWeek3Office supportAll departmentsUninterrupted communicationImprovementManagementWeek4Departmental RegularImprove annuallyActivity 1DEstimated Time60 MinutesObjectiveTo provide you with an opportunity to develop a communication plan.ActivityComplete the following individually or in a group (as applicable to the specific activity and the assessment environment):1.Identify who the target audience(s) for the communication plan is.The communication plan targets trainers who work at Diversitat Training. These are trainers in different units who need access to communication link when in field and within the organization.The installation of broadband services and digital applications also /tmp/tmp6qu427sz1649028_315640241_16423481344444581CHCCOM003Lear.docxDiversitat Training TOID5819Effective Date: [insertMonth/Year]Validated: [insert Month/Year]Template Version: 2Page 4 of 13
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