Cultural Awareness and Impact on Workplace Roles

This document provides a definition of cultural awareness, cultural safety, cultural competence, and diversity in the context of health and community care. It explains how these concepts impact workplace roles and the importance of understanding and respecting diverse cultures. The document also discusses the legal and ethical considerations related to discrimination and human rights when working with diversity.

CHCDIV001 - WORK
WITH DIVERSE PEOPLE

1. Provide a definition of the following concepts in the context of health and
community care, and explain how they impact on workplace roles.
Definition of concepts How this impacts on workplace roles
Cultural
awareness
This means to understand the cultural
values, beliefs and understanding among
people of diverse backgrounds.
The culture awareness among the
enterprise leads to bring positive
environment and this bring professional
competency among individuals.
Cultural
safety
This is defined as core values and
behavior, it is collective and continual
commitment by organization leadership
and managers.
This enables to develops truth, ideas and
beliefs that all members of the enterprise.
Cultural
competence
Culture competence termed out as ability
to understand, communicate and to
effective interact with people cultures.
This is one of the effective term as this
help the organization to bring knowledge
about different groups of people.
Diversity Diversity terms out as differentiation
among the race, gender, ethnicity and
sexual orientation.
.
This impacts the organization in positive
aspects that enhances the creativity and
innovation. It leads to enhance
productivity and performance.
2. Describe your own culture and (a) the community attitudes, (b) language, and
(c) policies and structures of that culture and how these impact on different
people and groups.
Community
attitudes
The attitudes of community of people affects the working of enterprise in huge
manner. Thus, attitude of people creates positive environment.
Language In organization people come from different place and they have different
language of speaking. Thus, organization should use one proper language so
that
Policy and
Structures
The organization develops policies and structure so that all entities follow the
rules and regulations effectively to carry out effective working.
3. Outline the features of diversity, and explain how these impact on our way of
life/work in Australia, in each of these different areas:
Political:
The political rules and regulation can impact the working of enterprise.
Social:
Social impact of diversity is not contradictory. It captures the different aspect
of reality.

Economic: Diversity impact the economic areas as that diverse workforce facilitates the
innovation and creativity.
Cultural: Demographic changes, trends in which people live and work develops the
attitudes of individuals.
4. Describe the legal and ethical considerations (international, national,
state/territory, and local) relating to discrimination, for working with
diversity, and the consequences of breaches to this legislation.
Discrimination – Age, Disability, Racial, Sex/gender
Legal and ethical considerations (international, national, state/territory, and local)
Ethical foundation in which the diversity dependent on is equality. Equality of rights,
opportunities, and so on. Diverse environment is space for varying identities to come
together in co-operation. Also, varied kind of ethical concerns impact the working of
enterprise in huge context.
Consequences of breaches
If any working enterprise makes discrimination for working with diversity then they need
to bear the consequences in manner as fines, imprisonment, loss of reputation and loss of
productivity.
5. Describe the legal and ethical considerations (international, national,
state/territory, and local) relating to human rights, working with diversity.
Your answer should include (a) the rights outlined in the Universal
Declaration of Human Rights, (b) the relationship between human rights and
human needs, (c) the frameworks, approaches and instruments used in the
workplace, and (d) the consequences of breaches to these rights.
Human rights
(a) Legal and ethical considerations (international, national, state/territory, and local)
Legal and ethical consideration needed to be focused while working with diversity. Thus legal and ethics are
formed to bring out the effective set of practices within enterprise.
(b) Human rights and human needs
There is close relationship among human rights and human needs. Each right is inclusive of certain
human situation of need, issue and challenge. Hence, the need occurs when health of an individual is
affected ad needs medical attention.
(c) The frameworks, approaches and instruments used in the workplace
This is framed out for protecting human rights in legally, politically and morally binding set of
principles for governments. Henceforth, this can be stated that things among legally binding
treaties, covenants, statutes, protocols and conventions, and political statements such as declarations
and principles all are made to protect human rights.
(d) Consequences of breaches
There can be a number of consequences if there is breach with reputational damage of relationship with staff
or clients.

6. Describe the legal and ethical considerations (international, national,
state/territory, and local) relating to rights and responsibilities of workers,
employers, and clients in a health or community organisation, working with
diverse people and the consequences of breaches to these rights, including
appropriate action when rights are being infringed or responsibilities are not
being carried out.
Rights and responsibilities of – workers, employers, and clients
Legal and ethical considerations (international, national, state/territory, and local)
The legal and ethical consideration are framed out relates to works with employers, client and
workers. Ethical principles apply to all aspects of the employer-employee relationship. It is a
significant human relationship of mutual dependency that has great impact on the people involved.
Consequences of breaches and action when rights are being infringed or responsibilities are
not being carried out.
The complaints needs to be lodged against Australian Human Rights Commission Act (AHRC Act)
brings into Australian law a number of rights contained in international human rights law.
7. Give an example of the characteristics in each of the following key areas of
diversity.
Key areas of diversity Characteristics
Culture, race,
ethnicity
In this, race is linked with the biological factor, ethnicity deals with culture.
These three are the different components but interlinked to each other.
Disability If in organization, the employees get diverse due to its disability then it
affects the working of enterprise in huge context.
Religious or spiritual
beliefs
intersection of disability and religion termed out as concentrates on the
manner in which disabled people treated within religious communities
inappropriately. They get diverted due to their believe on particular religion
in the organization comes under the law of diversity.
Gender, including
transgender
If an organization mistreats with an individual on the basis of gender than it
is also unlawful.
Intersex In this, it can be stated that intersex, trans and gender diverse people may
have any sexual orientation and this also identifies as heterosexual while
others identify as lesbian, gay or bisexual. Hence, the organization do not
diversified the employees on the basis of intersex.
8. List one (1) key issue for each of the following areas, affecting Aboriginal
and/or Torres Strait Islander people, as a result Western culture.
Social
It has been found out as community as aboriginal and Torres strait islander experience
huge levels of racism in Australia.
Political
The poor health status of aboriginal people is due to economic disadvancment,
political oppression and resource alienation.
Economic
In this, it can be stated that income and education are crucial as this have individuals
ability that leads to engage and influence society.

9. Describe how (a) the diversity of Aboriginal and/or Torres Strait Islander
people and the (b) Western systems and structures - impact on the
engagement of Aboriginal and/or Torres Strait Islander people with
community and health services.
Aboriginal and Torres Strait Islander Histories and Cultures cross-curriculum all are
designed for individuals to get engaged with education in relates with understanding
community and health services. reconciliation, respect and recognition of the world’s
oldest continuous living cultures. There is a great diversity of cultures, languages, and
this the working of enterprises.
Give an example of potential issues faced by marginalized groups in Australian
communities in each of the following areas:
Protective factors
Physical, mental and
health issues/care needs
In this, it can be stated that Mental health first aid is the help you give
to someone developing a mental health problem, experiencing a
worsening of a mental health problem or in a mental health crisis.
Impact of
discrimination,
exclusion and negative
attitudes
It has been found out that misperceptions lead to negative attitudes that
inclusive as to take away jobs from natives or they commit illegal acts,
among others.
Impact of trauma It has been found out that trauma inclusive of the intense fear,
helplessness and horror and this affects the person negatively.
10.List three (3) ways that support individuals and organizations to embrace and
respond to diversity.
The three ways are outlined in following manner as are-:
 This encourages worker’s new ideas and perspectives.
 It ensures the fairness within enterprise and work group.
 By creating inclusive and productive environment.
11.Explain how the influence of diverse people and cultures has had a positive
influence on (a) our personal behavior (b) our interpersonal relationships and
(c) our perception and social expectations of others.
 Personal behavior- The behavior and attitude of people impacts the cultural and
working of the enterprise in huge manner. Due to this, the working of the people
majorly gets affected.
 Interpersonal relationships- If an organization supports diversity then it highly
affects the interpersonal relationship of individuals.
 Perception and social expectation- Social roles provide an example of social
influence in general and conformity in particular. It has huge impact on
demographics of people.

12.Do some research and describe the impact of the following influences or
changing practices in Australia on our diverse communities.
Influences/changing
practices
Impact on Australian diverse communities
Changing
governments
Thus, democratic process is making the decision making process more
complex and needs support system for decision making.
Anti-discrimination
laws
Anti-discrimination laws are needed to framed out to protect the individuals
from intentionally or through a disparate impact, on account of his or her
race, color, religion, sex
Immigration laws
It is formed on the basis of White Australia policy. This sought to exclude
all non-Europeans from Australia. The law granted immigration officers the
huge degree of discretion to prevent individuals from entering Australia.
Person-centered
practices
This is termed undertaking things that aids people health and social services
as equal partners in planning, developing and monitoring care to make sure
it meets their needs.

Case Study: Scenario
You are employed as support worker in an aged care facility. As part of the diversional therapy
activities a number of residents attend art and craft classes. You are supporting some of the
residents attending these classes.
At your table, there is some lively discussion while the residents complete the craft activities. You
have two
(2) Australian female residents (Sarah & Josie) that are loud and outspoken. Josie is visually
impaired, and uses a cane when walking. Sarah and Josie frequently make very negative
generalisations about other residents from other cultures.
Another participant is an Islamic Indonesian lady (Eliza), who is very reserved. Eliza also struggles
with making herself understood at times as English is her second language. These comments that
are continually demeaning about other people are making her feel uncomfortable. She is thinking of
withdrawing from the activity all together.
1. Identify two (2) needs or issues that are causing cultural or communication
misunderstanding and difficulties in this case study.
In the above mentioned case study, two issues are identified such as-:
 Sarah and Josie were the Australian female residents and they both joined
activities groups in which different people of cultures have participated.
They both uses to make negative comments on generalization about the
other residents from other cultures.
 Eliza belong to Islamic Indonesian lady; she also finds difficulties in
understood English as her second language.
2. Using a structured approach of reflection for self-insight and improvement,
reflect on your own cultural values and the impact on the clients/residents in
this case study. Describe your own social and cultural perspectives and
values in relation to this case study, including any limitations you feel you
may have.
Social Cultural is termed out as those perspective that leads to enhance the
understanding of humans in which actions are influenced by the people and situations
around them. It is the belief that social and cultural factors impact behavior of people in
greater aspect.
Identify an action you can take to improve your social and cultural awareness.
 To treat individuals of different culture equality.
 To make the law so that people are binds to follow them.
 Lack of culture knowledge limits the company’s ability to develop its
international business.
3. Given this awareness of your own values (from Task 2), describe how you
can work to support inclusivity for the clients/residents in this case study.
Provide two (2) specific examples of what you will say and/or do.
I will work as to provide effective training to all the parities so that they respect the

individuals who comes from different backgrounds.
4. Describe three (3) work practices that will make the environment safe for all
and resolve differences taking into account the diversity of your group?
The three ideas are outlined as-:
 To create the workforce in which different perspective can be valued and
practiced.
 By boosting own cultural competency.
 By offering diversity and inclusion training.
5. Describe three (3) communication techniques (verbal or non-verbal) you can
use to establish, develop and maintain effective relationships and mutual
trust with these three (3) residents.
 Visual communication- This aids to share the ideas that relates with the
business and provide information at work.
 Written communication- This is inclusive of typing the information by
expressing facts, figures etc.
 Verbal communication- This is defined as core components in which
information can be transferred in spoken form.
6. If there is a language barrier for Eliza describe two (2) strategies you can use
to communicate with her, to ensure understanding.
Thus, two strategies are as-:
 By the use of effective technological advancement.
 To familiarize ourselves with some basic words.
7. Describe how you can apply the concepts of (a) cultural awareness, (b) cultural
safety, and
(c) cultural competence in this case study
A- Culture awareness is defined as to respect the individuals from different culture.
B- Cultural safety defined as ways that assist a nurse to provide and manage care in
a way that protects and sustains a person’s identity and wellbeing.
C- This is termed out as integration and transformation of knowledge about
individuals and groups of people.