Working with Diverse People

This document provides insights on working with diverse people, including statistical data on social and cultural values, communication strategies, and creating a culturally safe environment. It also discusses the importance of the Universal Declaration of Human Rights and its contribution to workplace harmony.

Work with Diverse
People

1. Look at the statistical data/information provided on page 9-16. Choose three examples and
explain in your own words how this information relates to your social and cultural values
and biases. (minimum 30 words per example)
Example 1:
Out of every 10 Australians, 1 believe that some races are inferior or superior to others which
is also the reason behind discrimination among employees at workplaces which affect their
beliefs and values.
Example 2:
Around 1 in 3 migrants find it difficult to find jobs in Australia due to lack of Australian
work experience or references which makes a belief that migrants are risk to the country.
Example 3:
People who are not good at English find it difficult to get jobs and are also ill treated at
schools and colleges which means that English is considered superior to other languages.

Assessors comment:

2. Refer to the activity on page 24 regarding “dominant values”. Select three of the values which
are important to you and discuss why you chose them and provide an example of how you
might demonstrate this value to others. (minimum 25 words per value)
Value 1:
Being independent: I am financially secure and can take my own responsibility and do not
have to depend on others for resources.
Value 2:
Helping others: I am generous and kind and i am always ready to help others so that i can be
valuable to the society.
Value 3:
Working for social justice: It is important that everyone is treated equally and human rights are
valued so that all the people can have access to resources.
Assessor comment

3. Explain in your own words about the importance of the Universal Declaration of Human
Rights and how they contribute to workplace harmony.(minimum 30 words)
UDHR is important as it gives importance to human rights. Article 18 says that everyone has
the freedom of thought, conscience and religion and Article 19 says that everyone has right to
express and give opinion. UDHR help in treating equally all the workers at workplace along
with giving them rights to freely express their views and opinions (Hulme Chambers and
Roberts, 2017).
Assessors comment:
4. List seven (7) situations in which you will need to demonstrate respect for cultural
diversity
1) Workplace
2) Schools, colleges etc.
3) Transportation
4) Public utilities
5) Medical care
6) Voting rights
7) Basic necessities
Assessors comment:

5. What do you understand by the term ‘cultural awareness’ and how can it benefit
your role in the workplace?(minimum 30 words)
Cultural awareness relates to being aware of different cultural beliefs, values and perceptions.
It is important so that people belonging different cultural backgrounds can be respected so
that they can work together in harmony and a friendly working environment can be
established (Keddie, 2017).
Assessors comment:

6. Give 3 examples of how you can create a culturally safe environment in your own
work team? (minimum 30 words per example)
Example 1:
By selecting members in team belonging to different cultural backgrounds so that a diverse
work culture can be established.
Example 2
Through participative leadership wherein all the team members irrespective of their cultural
background can take part in making decisions by expressing their views and opinions.
Example 3:
By increasing group activities so that all team members can coordinate together and a
friendly work environment can be creted.
Assessors comment:

7. Give three (3) examples of non-verbal, and three (3) examples of verbal
communication strategies you could implement when working with people from
diverse cultural backgrounds.(minimum 30 words per example)
Example 1:
Verbal : Group discussions so that all the workers can participate irrespective of their
cultural background.
Non-verbal: Actions so that all people can understand the information effectively.
Example 2
Verbal : Conferences to make people understand information
Non-verbal: Eye contact can help in communicating interest, friendliness etc.
:
Example 3:
Verbal : E-mails to deliver information
Non-verbal: Through gestures
Assessors comment:

8. If a language barrier exists between you and another person, and an interpreter
wasn’t available, how would you overcome this communication barrier? Give 3
strategies.(minimum 30 words per example)
Strategy 1:
By asking questions at the time the information delivered by sender is not understood by the
receiver.
Strategy 2:
By following 7Cs of communication so that effective communication can be established.
Strategy 3:
Giving proper feedback so that corrections can be made as and when required.
Assessors comment:

9. Consider the communication needs of a client from an Aboriginal or Torres
Strait Islander Community. List 3 strategies you might implement to address
their needs effectively and to prevent misunderstandings from occurring?
(minimum 30 words per example)
Strategy 1:
By making conversations with smile and nod and speaking in gentle tone and talking slowly
so that message can be easily understood.
Strategy 2:
By showing respect while making conversation by waiting for your turn to speak and by not
mimicking client’s language.
Strategy 3:
By making eye contact while making conversation so that trust of client can be gained.
Assessors comment:

10. Research into why Indigenous Australians currently experience more illness,
disability and injury than other Australians. Please provide your source of
references. (minimum 300 words)
Click here to enter text.
Indigenous Australians are more prone to various types of diseases, illness, disability and
injury as they have high exposure to health risk factors like tobacco, alcohol consumption,
high body mss, less physical activity, high blood pressure and high blood plasma glucose.
These factors have been responsible for many indigenous people falling sick thereby
affecting their health (Tudball, 2016). Other factors which are responsible are large
inequalities that occur in the society with many people being socioeconomically
disadvantaged who have greater risk to their health. The people are mostly affected by mental
disorders having conditions like anxiety, depression, drug abuse etc. The 3 highest ranked
diseases among indigenous Australians are heart disease, suicide and self-inflicted injuries.
Thus smoking, alcohol and improper diet are some of the main reasons of the cause of
disease in indigenous Australians.

Assessors comment:

11. Using local resources (telephone book, services directory, internet, information
brochures) list five (5) services that can assist with the provision of health/aged
care/disability information and support for people from culturally diverse
backgrounds.List the service name, their contact details and a brief description
of the service they provide.
Name of Service Contact Details Service provided
1800Respect It provides services regarding
sexual assault, domestic and
family violence counselling
24 hours a day, each day of
year.
Australian National
University
Provide interactive self help
for mental issues.
Australian Psychological
Society
Supports high standards,
promotes community
wellbeing, and is dedicated to
providing benefits to support
members.
Beyond Blue Provides information and
support to help everyone in
Australia achieve their best
possible mental health,
whatever their age and
wherever they live.
Butterfly Foundation Represents all people
affected by eating disorders
and negative body image – a
person with the illness, their

family, and their friends.
Assessors comment:

12. Case Study 1
Read the following case study and answer the questions.
You have been invited to attend a meeting to review a client’s progress. The client is a
young woman with Multiple Sclerosis with a South American background. Her family
have been invited to the meeting and you are aware that they do not speak very good
English.
a) How can you demonstrate respect for this person, given her non-English
speaking background?
The clients should be welcomed with a warm smile so that she can feel safe and confident
and also with the help of gestures, facial expressions and postures a comfortable interaction
can be established even when the client is not good at speaking English.
b) Give four (4) examples of communication strategies which may be implemented
in this scenario.
1) Use of smile and friendly gestures
2) Facial expressions
3) Soft tone
4) Use of friendly postures

Assessors comment:

13. Case Study 2
Read the following case study and answer the questions.
You have recently been joined by a new colleague. He is from a different cultural and
linguistic background and you are aware that in his country of origin he held quite a
senior position. There are tensions between him and the rest of the team. You do not
understand why he treats you and your female colleagues in a certain way. He appears
not to understand how your workplace functions.
How would you ensure that sensitive issues considering cultural factors could be quickly
and sensitively resolved? (minimum
250 words)
In order to resolve the cultural factors at workplace is important that effective communication
is established so that the employees can know clearly about their roles and duties and how
they have to perform them so that company objectives can be achieved. Participative
leadership can help in encouraging people to give their contribution in taking decisions. Also
by employee engagement the cultural diversity can be dealt with in an efficient manner and a
friendly working environment can be created (Day, 2018).

Assessors comment:

14. Case Study 3
Read the following case study and answer the questions.
In 2014, the Dutch actress and goodwill ambassador for the UnitedNations Children's
Emergency Fund (UNICEF), Nicolette Van Dam, published an unfortunate tweet that
offended the Colombian fans who followed the World Cup in Brazil. Van Dam posted a
photomontage of two players from the Colombia team, kneeling on the field and
snorting the white powder used by referees to mark the field during games After two
hours, Van Dam erased the tweet from her Twitter account and later offered an
apology. “Dear Colombians, I did not have any intention to offend you. Please accept
my most sincere apologies.
Do you believe this was an over-reaction from the Colombians? Explain your reasons.
(minimum 100 words)
No this was not an overreaction by the Colombians as the team players have a huge impact
on their followers and they tend to follow the actions of players which in this case is directing
towards using drugs. This has a negative impact on the followers as it encourage them to use
drugs which affects their mental and physical health and is not good for the community.
Assessors comment:

REFERENCES
Books and Journals
Tudball, L., 2016. Building Asia literacy through civics and citizenship education. Civics and
citizenship education in Australia: Challenges, practices and international perspectives,
pp.81-100.
Hulme Chambers, A., Tomnay, J., Clune, S. and Roberts, S., 2017. Sexuality education delivery
in Australian regional secondary schools: A qualitative case study. Health Education
Journal, 76(4), pp.467-478.
Keddie, A., 2017. Supporting and educating young Muslim women: Stories from Australia and
the UK. Taylor & Francis.
Day, S., 2018. How Unity and Diversity Affect Political Asymmetries of Indigenous Groups in
Federations: Heterogenous Institutional Practices in Australia, Canada, and the United
States. In Revisiting Unity and Diversity in Federal Countries (pp. 326-361). Brill
Nijhoff.