Communication Interview transcripts Report 2022

Communication
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Interview transcripts
1. Ok, to what extent do you feel that your organisation promotes cultural diversity?
My IT Company continuously strives towards building an inclusive work environment that plays
a big role in creating diversity for us. It has always been a major strength of our company that it
is able to accommodate talents that comes in every size and shape. In order to help foster
inclusion, the company invests hugely towards the creation and maintenance of the ‘Employee
Community (EC)’. This unique community helps in providing support from the very first day of
joining the company in terms of offering career development programs, networking scopes
community engagement and awareness towards various cultures. Out company has also created
two new groups, namely ‘Blacks @ Work’ (BAW) and ‘Global LGBTQ’ (GLGBTQ) to spread
the horizon of acceptance and tolerance towards different cultures and communities among all
its workers. Such endeavours from the company’s side can be seen in positive lights towards
promoting cultural diversity in the workplace.
2. Tell me about a time when you observed culturally insensitive communication and
behaviour at your workplace
Although promoting cultural diversity has always remained a focal point for my IT Company, n
some cases instances have been reported where employees had experienced culturally insensitive
issues. What I mean is that since we have people from different cultural backgrounds, people on
the work floor sometimes behave insensitively towards them, as they tend to associate some of
their own beliefs and perceptions with those cultures. Once a boy was newly recruited in our
company who belong to the Black Minority Community and was a Muslim. Unknowingly few
colleagues of mine started avoiding him after talking with him initially. Also, the manager, who
was supposed to entrust the key to the stock room to the newly recruited boy (as he access the
stock room the most), gave it to another employee since he was a Canadian by origin. When
asked, he and other employees confessed that they thought that it would be hard to put trust on a
BME man with Muslim background.
3. How do you think the intercultural communication issues be addressed within your
organisation?
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I feel that apart from formulating communities and groups, it is essential that the managers be
taught and trained to possess an inclusive attitude. They must be encouraged to adopt a wider
understanding of different cultures. Focus should be given on team building efforts, which can
help not only in building up of a cooperative and coherent workplace but also to understand
each other in terms of their culture, work styles, etc. Working on the language barriers can also
be essential. For this, workers can be provided with language classes – the most common ones
used in the company.
4. You have accomplished successful team projects, so what were your persuasive tactics?
In my quest of persuading people, I had always focused on using my inner strengths and wisdom.
By the virtue of god, I had always been able to complete and deliver my projects to the
organisation on time. Moreover, in terms of handling successful team project in my current
organisation, I always tend to focus and align on my basic principles and skills which revolve
around listening and remaining positive. I would also like to share some of the tactics that had
made me successful in my current job role in the IT company is handling objections and
modelling of the behaviour. It is very much important to identify the root because that leads to
team members showing discontent towards accepting decisions in the workplace. Therefore, I
also believed in the fact that communication as it had benefited me in persuading my team
members to achieve strict deadlines immediately.
5. Tell me about the issues you faced while persuading others to accept your ideas.
I personally believe that while persuading team member in the workplace, there are high
chances of receiving negative feedback, issues and challenges. As per my experience goes, I have
encountered wide range of issues while persuading other members in current job in the IT
company. The first major issue which I could recall is lack of support and attention. Personally,
I feel that concentration plays a crucial role in persuasion. But I had encountered situations
wherein my team members showed less attention towards me resulting in my failure to persuade
them to undertake opportunity to improve their career in the workplace. Secondly, I do feel that
lack of trust is another issue in persuasion. I prefer to engage in persuasion with only those set
of team members who believe in my skills, knowledge and ability to benefit both of them.
6. Describe a scenario where you were able to persuade others
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