[SOLVED] Facilitate Compliance in Education and Care Service

This assignment is focused on facilitating compliance in an education and care service. It involves understanding the National Quality Framework (NQF) and its key components, including governance arrangements, service approval, provider approval, nominated supervisors, certified supervisors, and rating systems. Students must also be familiar with the assessment and rating process, as well as second-tier review procedures. The assignment requires students to demonstrate their knowledge of these processes and how they contribute to ensuring high-quality educational experiences for children.

CHCECE019 Facilitate compliance in an education and
care service
Assignment Cover Sheet
PLEASE USE BLOCK LETTERS WHEN COMPLETING THIS FORM
Personal Details of Student
Student
Name
Student
Number
Assignment Details
Assignment Title Knowledge Assessment
Assignment number (if
applicable)
Unit Code (e.g. HSBH1006) CHCECE019
Unit Name Facilitate compliance in an education and care service
Trainer’s Name:
Trainer’s Email:
Due Date: Submission
Date:
Declaration:
I declare that:
(Please tick all applicable boxes)
 This assessment is my own work, based on my own study and research and no part of it has been copied
from any other source except where I have appropriately cited the original source.
 If this assessment was based on collaborative/teamwork, as authorised by the trainer, I have not submitted
significantly the same final version of any assessment material as another student.
 I have not previously submitted this assessment or any part of this assessment for this or any other
course/unit.
 I have kept a copy of my assessment.
 I give permission for my assessment response to be reproduced, communicated, compared and archived
for the purposes of detecting plagiarism.
 I have read and understood the information on plagiarism, as stated in the Student Handbook.
Acknowledge by: (Student Name) (Signature)
(Date)
FOR THE TRAINER:
Please complete the following section:
I have marked the assessment/s and confirm:
Results :
Knowledge Assessment Satisfactory Unsatisfactory
Practical Assessment Satisfactory Unsatisfactory
Overall Assessment Competent Not Yet Competent
Trainer’s Feedback
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Trainer’s Signature Date
Instructions to Student:
The aim of this assessment is to assess your skills and knowledge that are required for this unit. Use
the Learning Resources that the Trainer provides you and also your Trainer to assist you in completing
this booklet with accuracy.
This section of the assessment incorporates the unit scope, underpinning knowledge, critical aspects
and the appropriate employability skills. This assessment can be given as a self-paced written
assessment, administered orally by an assessor or a combination of both. Whichever method is used,
the answers to the questions will be recorded on this assessment schedule.
The Student must complete ALL questions correctly. If an answer is not correct, the Assessor must
investigate the level of understanding. The Assessor will then document any discussions in the Assessor
Box provided at the bottom of each page. If the Assessor asks any additional questions, these will be
documented in the Assessor Box and include the Student's answer.
If the Student does not demonstrate the required underpinning skills and knowledge, then the Student
is deemed not yet competent in this unit. Some possible solutions to achieve competence are:
• Any incorrect questions may need to be completed again and re-submitted
• Additional training may be required
• Additional research may be required
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Knowledge Assessment
1. List the key components of the National Quality Framework (NQF).
National legislative framework
National Quality Standard
National quality rating and assessment process
Australian Children’s Education and Care Quality Authority
(ACECQA, n.d)
2. List the two pieces of national legislation that support the NQF.
The Education and Care services National Law
The Education and Care Services National Regulations
(ACECQA, n.d)
3. List the seven quality areas of the National Quality Standard (NQS).
Educational program and practice
Children’s health and safety
Physical environment
Staffing arrangements
Relationships with children
Collaborative partnerships with families and communities
Leadership and service management
(ACECQA, n.d)
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Assessor Notes:
4. What are the key aims of the NQS?
To raise quality and drive continuous improvement and consistency in education and care services
(ACECQA, n.d)
5. To complete this task you will need to access the following readings:
 National Quality Framework Information Sheets, ACECQA.
 Governance Arrangements – Who Will Services Deal With?
 Who do I ask about the NQS?
a. In relation to governance of the NQF, the primary role of state/territory regulatory authorities is to
administer the National Quality Framework. What are the specific responsibilities of the regulatory
authorities?
 Granting all approvals, including provider approval, service approval and supervisor
certificates
 Assessing and rating services against the National Quality Standard and the National
Regulations
 Monitoring and enforcing compliance with the National Law and National Regulations,
including receiving and investigating serious incidents and complaints
 In collaboration with the Australian Children’s Education and Care Quality Authority
(ACECQA), promoting continuous quality improvement and educating the sector and the
broader community about the National Quality Framework.
(ACECQA, n.d)
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Assessor Notes:
b. What are the key functions of ACECQA?
 establishing consistent and efficient procedures for the operation of the National Quality
Framework
 conducting national consistency audits
 determining approved qualifications for educators
 determining qualifications for authorised officers
 publishing ratings, guides and resources
 maintaining public registers of national approvals
 setting and awarding the highest rating “Excellent”
 advising the Ministerial Council on the National Quality Framework
 fostering continuous quality improvement (ACECQA, n.d).
c. In the table below document the contact email address for ACECQA and your state regulatory body and
an example of a query you could direct to each.
Email Contact Example of Query
ACECQA [e-mail] What are the approved qualifications for
educators?
Regulatory Australian Capital Territory Can you assess and rate our services against
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Body [e-mail]
v.au
the NQS and the National Regulations?
Assessor Notes:
6. To complete this task you will need to access the following readings:
National Quality Framework Information Sheets, ACECQA.
 Who is covered?
a. Which services are covered by the NQF?
 long day care services
 outside school hours care services
 preschools (or kindergartens)
 Family day care services (ACECQA, n.d)
b. How is an ‘education and care service’ defined by the National Law?
Any service providing or intending to provide education and care on a regular basis to
children under 13
years of age other than services specifically excluded by the National Law or National
Regulations (ACECQA, n.d)
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7. To complete this task you will need to access the following readings:
National Quality Framework Information Sheets, ACECQA.
 Overview of Approvals
 Service Approvals
a. Describe the three interrelated approval processes for entities and individuals as determined by the
National Law.
 Provider approval, which is nationally recognised and enables providers to apply for one or
more service approvals
 Service approval, which authorises an Approved Provider to operate an Approved Service.
Note that each Approved Service must have a Nominated Supervisor
 A supervisor certificate, which is a nationally recognised approval that allows a person to be
appointed as the Nominated Supervisor for an Approved Service or to be temporarily placed
in charge when the Approved Provider or Nominated Supervisor is absent.
(ACECQA, n.d)
Assessor Notes:
b. List the two types of service approvals.
 Centre-based service approval
 Family day care service approval
(ACECQA, n.d)
c. What information must be included when a copy of a service approval is issued?
 the name and location of the service
 any conditions attached to the approval
 the date the approval was granted
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 the unique service approval number
 the name of the Approved Provider (ACECQA, n.d)
d. Who is defined as ‘a responsible person’ for the purposes of service approval?
 the Approved Provider, if the Approved Provider is an individual, or in any other case a
person with management or control of the service
 the Nominated Supervisor of the service
 a Certified Supervisor who has been placed in day-to-day charge of the service
(ACECQA, n.d)
Assessor Notes:
e. What prescribed information must be displayed at the entrance of an approved service?
 the name of the Approved Provider and the name of the education and care service
 the provider approval number and service approval number
 any conditions on the provider approval and service approval
 the name of the Nominated Supervisor or, if the Nominated Supervisor is a member of a
prescribed class (ACECQA, n.d)
8. To complete this task you will need to access the following readings:
 National Quality Framework Information Sheets, ACECQA.
 Provider Approvals
a. What is a ‘provider approval’?
A provider approval is a nationally recognised approval. This implies that it is not a must for an
approved provider to possess another distinct approval in each jurisdiction where they operate an
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Approved Service (ACECQA, n.d)
b. All applicants for approved provider must meet the requirements of a ‘fit and proper person’. How
does the Regulatory Authority determine ‘fit and proper person’?
They look at :
 The history of compliance with any current and former education and care services law,
children’s service law or education law
 criminal history check record or working with vulnerable people check
 Any bankruptcy or insolvency issues.
(ACECQA, n.d)
Assessor Notes:
9. To complete this task you will need to access the following readings:
 National Quality Framework Information Sheets, ACECQA.
 Certified Supervisors
 Nominated Supervisor
a. What role can a person with a supervisor certificate undertake in an approved service?
A person with a supervisor certificate can be:
 the Nominated Supervisor of an Approved Service or
 A Certified Supervisor placed in day-to-day charge of an Approved Service in the absence of
another responsible person (ACECQA, n.d)
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b. List the minimum requirements for qualifications, experience and management capability needed to
gain a supervisor certificate.
 adequate knowledge and understanding of the provision of education and care to children
 the ability to effectively supervise and manage an education and care service
 And an approved early childhood teacher qualification (ACECQA, n.d)
Assessor Notes:
c. List the 8 key areas of responsibility of the Nominated supervisor in relation to the he day-to-day
management of an Approved Service.
 Supervision and safety of children
 Entry to and exit from the premises
 Food and beverages
 Administration of medication
 Prescription and non-prescription drugs and alcohol
 Sleep and rest
 Excursions
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 Staffing
(ACECQA, n.d)
10. To complete this task you will need to access the following readings:
 National Quality Framework Information Sheets, ACECQA.
 Rating System
 Assessment and Rating Process
a. List the 5 levels that may be awarded under the National Quality Standard Rating System.
 Excellent
 Exceeding National Quality Standard
 Meeting National Quality Standard
 Working towards National Quality Standard
 Significant improvement required (ACECQA, n.d)
Assessor Notes:
b. What information must be considered by the Regulatory Authority when assessing and rating a service?
 the Quality Improvement Plan for the service
 the service’s history of compliance
 Any rating assessment history of the service, including any records of previous rating
assessments made under the National Law.
(ACECQA, n.d)
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c. What is a QIP? What is the aim of the QIP?
The Quality Implementation Plan is an element that is considered by the Regulatory Authority under
the National Regulations when assessing and rating services.
QIP aims to self-assess the performance of providers in quality delivery of education and care and to
plan future advancements (ACECQA, n.d)
d. Briefly describe the 6 steps involved in the assessment and rating process.
Week Steps
Weeks 1-6 i. Notice of Visit – the regulatory authority notifies the approved provider of the
date of visit through a letter.
ii. The approved provider submits a copy of the service Quality Improvement plan
within 3 weeks
iii. The regulatory authority gives the approved provider at least a 5 days’ notice of
visit
iv. Visit occurs
Week 6 v. Draft report of the visit is given to the approved provider who is to give a
feedback of any inconsistencies within 10 working days
Weeks 12 vi. Submission of feedback on the draft report to the regulatory authority by the
approved provider.
Weeks 15 vii. The draft report is deemed final if the approved provider doesn’t provide
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feedback within the stipulated time frame
Week 18 viii. Notice of final ratings is submitted to the approved provider in the event that no
feedback is submitted.
Week 20 ix. If feedback on the draft report is issued to the regulatory authority, it is
considered and then a final report is drafted alongside the issuance of final
ratings to the approved provider.
(ACECQA, n.d)
e. How many days does the approved provider have to comment on the draft report?
10 working days
f. What factors are used to determine the duration of a rating and assessment visit?
 the approved capacity of the service
 the type of service—family day care or centre-based service
 the number of educators at the service
 the number of different age groups at the service
 Whether the service is session based, such as before and after school, or provides
whole-day care.
(ACECQA, n.d)
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Assessor Notes:
11. To complete this task you will need to access the following readings:
 National Quality Framework Information Sheets, ACECQA.
 Second Tier Review
a. What are the grounds for seeking a second tier review?
If the Regulator Authority:
 did not appropriately apply the prescribed processes for determining a rating level
 failed to take into account or give sufficient weight to special circumstances existing or
facts existing at the time of the rating assessment
(ACECQA, n.d)
b. How are ‘special circumstance’ defined?
Special circumstances are unusual, uncommon or exceptional circumstances that cause a service to
be awarded a lower rating than would have otherwise been awarded, if that special circumstance did
not occur (ACECQA, n.d).
Assessor Notes:
12. To complete this task you will need to access the following readings:
• Guidelines for Applicants – Excellent Rating, ACECQA, (2014).
a. What is the purpose of the National Quality Framework: Excellence Rating?
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 celebrate excellence in the delivery of education and care
 engage and involve families and the community in the profession’s discussion about quality,
and what is important in education and care
 learn from and be motivated by instances of excellent achievements, invention and ingenuity
in education and care
 promote and reinforce the value of education and care, and of the people who work in this
sector
 recognise providers and educators who are champions of quality improvement (ACECQA,
n.d)
b. List the three criteria for an excellence rating.
 The service demonstrates and fosters outstanding education and care that advances the results
for both children and families
 The service exemplifies management that supports community development, a local area, or the
broader sector of education and care
 The service exemplifies commitment towards a continued exceptional practice through
sustained improvement and inclusive forward planning
(ACECQA, n.d)
13. Read the scenarios and answer the related questions
Preparing for an assessment visit
Blue Bay Early Learning Centre is preparing for its first ever assessment visit. The 66 place
centre is situated in the outer suburbs of a large city. The centre is 30 years old and is due to
undergo major renovations. The outdoor area has recently been completely upgraded to reflect
current best practice in relation to a natural play environment.
The centre offers extend hours care for up to 22 children from 7am – 8.30am and 3 pm – 5.30 pm.
The remaining children attend between 8.30am – 3pm. The families are mainly middle class,
single income with stay-at-home mothers.
Over the week 140 children (2.9 years - 6 years) attend the program. There are 9 educators and 2
trainees:
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 2 EC teachers (Director and Educational Leader – 20 years’ plus experience.
 4 Diploma ( 7 years’ experience, 5 years’ experience, 2 years’ experience, one new
graduate).
 3 Certificate III (each educator has approximately 12 months experience).
 2 certificate III trainees.
While all of the educators have contributed to the QIP they are extremely anxious about the
impending visit.
a. Blue Bay Early Learning Centre has just received notification they have been selected for an
assessment and rating visit. List 2 ways the Director can inform the educators and parents of this visit?
Design a note
Through emails
Notice boards
Chat groups
b. To prepare the team for the visit the Director is going to review the service practices in each Quality
Area with the educators using the ‘Guide to the National Quality Standard’.
Explain how this strategy will assist in preparing educators for the assessment visit.
This strategy will help prepare the educators by making them aware of the expected standards and
by having them to go through the assessment process will expel any fear that may be present in the
final assessment.
Additionally, the strategy will enable the educators to spot any mistakes during the review process
and make changes accordingly before the actual assessment.
(ACECQA, n.d)
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Assessor Notes:
c. The Director has also decided to use the Getting to Know the NQS video series from the National
Quality Standard Professional Learning Program.
Explain how this strategy will assist in preparing educators for the assessment visit.
The strategy will help the educators to gauge the quality of their services with the expected quality
standards of the regulation authority. This will also eliminate any fear because already the educators
will have been aware of the gist of what is expected (ACECQA, n.d).
d. Suggest one other strategy the Director could use as part of the preparation process.
The Director can also use the latest assessment reports to show the educators the quality of
services expected by the assessors from the regulatory authority (ACECQA, n.d).
e. Read the booklet ‘Stories of Assessment’. Explain how this resource could be used to prepare
educators for an assessment visit.
The booklet can be of significant to the educators in readiness for the assessment visit in many.
ways. For instance, the educators can get ideas on how to prepare for the assessment based on the
former experience of others. They can then make an informed decision on what actions, adjustments
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to make or mistakes to correct for each level of care i.e. family day care service, centre based service
etc. in preparation for the assessment (PSC National Alliance, n.d).
Stressed!
Educators at Blue Bay Early Learning Centre have working hard as a team in preparation for the
organisation’s assessment which is due to take place in two weeks. Kate, the Director of the
centre, is aware that the team is feeling nervous and stressed. Kate however needs the team to
feel confident and calm.
Over the weekend Kate works on a plan to coordinate the site visit by the assessor. Kate knows
that over the last three months the team (manager, management and educators) have met
regularly in various small groups to collaborate and plan for the assessment. The QIP is now
complete and all evidence has been documented. Kate must now focus on assisting the team to
understand their role in the assessment and ratings process.
a. List the strategies that Kate could now put in place to coordinate the service for the assessment site
visit and reassure the team (management and educators) that they are ready.
By taking the educators through the specific areas of assessment
By instituting role play where Kate can act as the assessor
By distributing specific responsibilities to each educator in every department
By showing them videos on assessment by the regulation authority
Assessor Notes:
Questions Reviewed Date:
Satisfactory Un-Satisfactory
Assessor
In ticking each task above and signing below, I declare that I have observed the Student demonstrate successfully the required
tasks within the workplace to industry standards. I declare the Student can perform the ticked tasks independently with no
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additional training required.
Signature: _____________________________ Date: __ / __/ ________
Student’s signature
In signing, I declare that I have sufficiently demonstrated the individual tasks required within this unit, and I am ready for the
practical assessment component.
Signature: _____________________________ Date: __ / __/ ________
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References
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework overview. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030565_1581624749_1NQFOverviewACECQAInformationS
%20(2).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Governance Arrangements - Who Will Services Deal With? Accessed on March
2018. file:///C:/Users/Admin/Downloads/2030566_2090957825_2GovernanceArrangementsInforma
%20(2).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Who Is Covered. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030567_1382154127_3WhoisCoveredACECQAInformation
%20(2).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Overview of Approvals. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030568_1687282617_4OverviewofApprovalsACECQAInfo
%20(1).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Service Approval. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030569_1954667839_5ServiceApprovalACECQAInformat
%20(1).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d).National
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Quality Framework Provider Approval. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030570_399026597_6ProviderApprovalACECQAInforma
%20(1).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Nominated Supervisors. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030571_422146499_7NominatedSupervisorsACECQAInf
%20(1).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Certified Supervisors. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030572_969036494_8CertifiedSupervisorsACECQAInf
%20(1).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Rating System. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030573_379239449_9NQFRatingSystemACECQAInformat
%20(2).pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Assessment and Rating Process. Accessed on March 2018.
http://files.acecqa.gov.au/files/Information_Sheets/AssessmentAndRatingProcess.pdf
Australian Children’s Education & Care Quality Authority (ACECQA). (n.d). National
Quality Framework Second Tier Review. Accessed on March 2018.
file:///C:/Users/Admin/Downloads/2030574_893663496_11SecondTierReviewACECQAInform
%20(1).pdf
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