Developing and Maintaining Effective Networks and Collaborative Relationships

This assessment book provides information on developing and maintaining effective networks and collaborative relationships. It covers topics such as the principles of networking and collaboration, improving performance through networks and collaboration, and challenges faced in networking and collaboration.

CHCPRP001
Develop and maintain networks and collaborative
partnerships
ASSESSMENT BOOK
for
CHCPRP001

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3

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Section 1
AN INTRODUCTION TO NETWORKING AND
COLLABORATION
What is networking and collaboration?
1.1 In your own words, define both networking and collaboration and explain the difference
between them. (Your response should be no more than 100 words)
Networking refers to create a group of active associates and acquaintances with the help
of continuous interaction or communication for achieving individual goals or objectives.
Collaboration is a process in which more than two people or organisations working
together to achieve or realize an objective and project successfully. Networking is a
support system which helps in sharing services and information among group of
individuals having the same interest or goals whereas collaboration is a practice in which
group of people or individuals work together for accomplishing a task and achieve a
specified objective.
Principles of networking and collaboration
1.2 Select True or False in relation to the following statements.
5

a) The principle of engagement is about prioritising time to work together with
individuals and other organisations to build positive relationships that will likely
lead to future partnership and collaborative activities.
True False
b) It is important to focus on gaps and deficits in the services and supports offered by
partners in a collaborative relationship, so that the group understands what they
need to improve on. It is not important to consider the strengths of case managers,
organisations, community partners, or clients.
True False
c) Inclusivity refers to ensuring participation from all relevant organisations and key
community stakeholders involved in a network or collaborative relationship.
Inclusive practices are those that respect differences and values diverse
contributions, look for solutions and areas of agreement, attempt to break down
barriers to communication, and provide a wide variety of opportunities to
participate in group processes.
True False
d) Equity is important because upholding this principle/value will ensure that
opportunities and resources available in the community are distributed justly and
according to the needs of the community.
True False
e) When working in a network or collaborative relationship, it is important that you
try to meet only the needs of your organisation and you. It does not matter if the
activities and efforts of the group are responsive to demands in the larger
community.
True False
f) Capacity building can be achieved without upholding the other principles of
networking and collaboration, and is more about the ultimate realisation of goals,
rather than the process of how goals were reached.
True False
Improving performance through networks and collaboration
1.3 Which of the following statements about the potential benefits to individuals,
organisations and clients is not true?
a) Networks bring people, organisations and resources from different geographical areas
together.
b) Networks and collaborative relationships help build the capacity of participating workers
and organisations.
c) The work accomplished through collaborative activities could probably be done by a
single organisation if their staff just worked harder.

d) Networks and collaborative relationships help to spread out responsibilities by allowing
individuals and groups to share ideas, experiences, and resources.
e) Networking and collaborative activities often result in improved client access to services
and supports.
Your answer: Networks and collaborative relationships help build the capacity of participating workers and
organisations.
1.4 Imagine that you are a case manager working for an organsiation that supports people at
risk of homelessness. There are several organisations in the area that support at-risk
people. These organisations often have to compete for resources for the service they
provide. There is one organisation that works specifically with at-risk men
experiencing addictions issues and another organisation that works with people who
have had past involvement from mental health services and are likely to have
experienced early traumas as a result of their family life. You work for a generalist
community service organisation. On your staff, you have one case manager who
specialises in housing support, another who helps people find employment, and you
specialise in counselling and supporting clients to access other services in the
community through referral.
a) Discuss three potential benefits these organisations would experience as a result of
working together in collaborative process to support at-risk clients. Think about possible
benefits to you and other workers, participating organisations, and clients. (Your response
should be no more than 100 words)
There are benefits of collaboration an organisation can get while performing various business
operation or tasks. These benefits are as described below -
1. It can help the organisations to gain flexibility, it can help the employees to work with
more flexibility without following a same routine every day.
2. It can help them to achieve the goals more effectively and efficiently, collaboration helps
a group or team to work together and attain the objectives faster.
3. Increased sources of information and data – Collaboration may also help the various
staffs in the organisation to stay connected and communicate relevant and important
information easily among each other.
b) Imagine that the organisations decide to work collaboratively. They have negotiated and
agreed that you will be responsible for the evaluation of how worker and organisational
performance has been improved through your networking and collaboration activities.
List four questions that you would consider when conducting your evaluation. (Your
response should be no more than 75 words)
Four questions that I would consider when conducting the evaluation are as mentioned below
-
 Whether the outcomes or results worth the expenditure effort, time and other
resources?
 What other impacts were observed while working in collaboration?
 Did we achieve or obtained the goals and objectives that were desired?
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 What have been the effect of collaboration on the customers?
1.5 Select True or False in relation to the following statements.
a) You should always focus on your own individual needs as a case manager
whenever you are engaged in networking and collaborative relationships.
True False
b) When prioritising needs, both individual and organisational, it is important to
understand the environmental context of the network or collaborative relationship
in which you are working. Generally, when working in a formal collaborative
partnership, your focus should be on organisational and group needs.
True False
Networking and collaborative challenges
1.6 In your own words, describe a possible limitation of working in networks and/or
collaborative relationships and explain why is it important to understand the limitation
of networking and collaboration you have identified? (Your response should be no
more than 75 words)
Working in networks or collaboration also have some limitations or risks which are as
mentioned below -
 Decreased and lack of flexibility within the working operations or practices.
 Risk of damage to the organisation and the wastage of resources if the collaboration is
not successful
 Diversion of resources and energy away from the organisational goals or objectives.
It is important to understand the above limitations in order to make appropriate changes and
improvements within the collaboration practices.
1.7 In your own words, list three other common challenges you may encounter when working
as a member of a network or collaborative relationship. (Your response should be no
more than 75 words)
There are various challenges an individual face while working in collaboration as described
below -
 Various conflict over opinions, strategies and positions.
 Uneven or Mistrust communication
 Issues related to personal objectives and power
1.8 There are six group dynamics proposed by Heaney and Israel (2008) that are important to
consider when working in networks and collaborative relationships: reciprocity,
intensity/density, formality, complexity, homogeneity, and directionality. In your own
words, complete the table below by providing a brief description of each of the six
group dynamics. Note: The first row, reciprocity, has been completed for you to give

you an idea about the level of depth required in your response. Hint: see pages 17-18
in your Study Guide.
Group Dynamics Description
Reciprocity The extent to which resources and support are both offered
by you or your organisation, and received by you your
organisation. The give and take in a network and
collaborative relationship should be equal.
Intensity/density It is the extent to which team members know and
communicate among themselves.
Formality Level to which social relationships exists with regards to
the organisational functions or roles.
Complexity The extent to which social relations serves various
functions or operations.
Homogeneity This is the extent to which the team or network members
are similar.
Directionality The level to which the team members influence and share
power within the project development.
9

CHCPRP001 Assessment Book Section 1
Assessor’s Comments
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on your responses to questions in Section 1 of this Assessment
Book.
Competent / Not Yet Competent
Assessor’s Name:
Date:

Section 2
DEVELOPING AND MAINTAINING EFFECTIVE NETWORKS
AND
COLLABORATIVE RELATIONSHIPS
Initiating networking and collaborative relationships
2.1 When developing their network, case managers have a responsibility to establish and
maintain links with a wide range of service providers so as to ensure that their clients
receive the best possible care. List six different types of service providers that case
managers should establish relationships with. (Your response should be no more than
20
words)
There are wide range of service providers a case manager needs to maintain a good
relationship with, there service providers are as listed below -
 Financial investors
 Suppliers
 Researchers
 Technicians
 Promoters
 Legal Advisor
2.2 In your own words, briefly define what is meant by the terms inter-sectoral and intra-
sectoral services. (Your response should be no more than 30 words)
Identifying relevant services and gathering information
2.3 Briefly outline three ways that case managers may identify new or previously unknown
services. (Your response should be no more than 30 words)
A case manager can use various methods or techniques to identify the new and previously
unknown services such as self evaluation process, staff meetings and group
discussion. It can help to gather important information about the various services.
2.4 List the critical information that case managers should gather about other service
providers if they are interested in adding the service to their referral network. Hint:
see page 23 of your Study Guide. (Your response should be no more than 75 words)
Information the case managers should gather about other service providers are as follows -
 How many members are needed and type of skills they have ?
 How they handle travel expenses and arrangements?
 How effective their services are?
 What is the importance of the services they provide ?
 Performance and value of the service providers within the market.
2.5 When embarking on the development of collaborative relationships, it is critical that you
ensure that potential partners will be able to develop a shared agenda and that all
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would benefit from a collaborative relationship. What are three questions you would
consider when initiating relationships possible collaborative partners? (Your response
should be no more than 75 words)
There are various questions arises when initiating relationships possible collaborative
partners which are as follows -
 Should we continue the partnership?
 What all purposes would the partnership will serve?
 What extent of partners should we be?
2.6 Select True or False in relation to the following statements.
a) Expanding networks and collaborative relationships to include the private sector
can make collaborations more comprehensive in meeting the needs of people in
the community.
True False
b) When developing collaborative relationships, case managers should focus their
attention on programs and services, and should avoid reaching out to local
businesses, as business do not tend to get involved in social issues.
True False
c) When developing collaborations it is important to negotiate and agree upon rules,
procedures for involvement, procedures for decision-making, and roles and
responsibilities of those contributing to the partnership.
True False
Types and levels of collaboration
2.7 ACT for Youth (2015) identify five levels on the continuum of collaboration, moving
from informal networks, to more formalised and strategic forms of collaboration.
Using your own words, complete the table below by describing each. Note: the first
row, networking, has been completed for you to give you an example of the depth of
information required in your response. Hint: see page 25 of the Study Guide.
Level of
Collaboration Description
Networking At the level of networking, participants are willing to
share information about their services and supports.
Networking requires a low level of trust and does not
take up a significant amount of time. Participants in
networks maintain their autonomy. In many situations
case managers engage in, networking is often sufficient
to reach a particular goal.
Coordinating In this level there is more formal understanding with
medium commitment and efforts. It enhanced the access
to resources and locations, improves specific expertise

and knowledge and pooling of effort as well as resources.
Cooperating
High level of trust gets developed at this level as it
requires significant amount of time. It assists high
number of services available to the community or society
in a specific or central location.
Collaborating
Memorandum of Understanding, formal agreements and
shared control over various activities and programs
developed at this level. It helps in minimising
infrastructure costs of offering services and programs.
Integrating
It is known as the final level or point of collaboration, at
this level the collaboration is actually practised and starts
providing relevant outcomes or the collaboration
practices
2.8 Select the most appropriate response from the drop down menus to complete the
paragraph below:
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2.8 Effective networks are often developed by partnership of youth workers, and
generally focus on learning about the work of other organisations to improve awareness of
community supports and improve access for clients on a referral basis. Establishing collaborative
arrangements tend to be more strategic and have higher degrees of coordination at the various
level in order to set joint-priorities and address larger social issues faced by clients. When two or
more service providers or organisations become virtual team members, this is known as Virtual
team collaboration, and is beneficial because it allows for organisations to collaborate regardless
of their location.
2.9 Why is it important to negotiate and agree on the type and level of collaboration and who
should be involved in this negotiation? Hint: see page 26 of your Study Guide. (Your
response should be no more than 50 words)
It is important to negotiate within the collaboration as it helps in maintaining relations among
employers and employees smoother. It is important to analyse who should be involved
within the negotiation in order to develop proper strategies and get the maximum
benefits of the collaboration practices.
Establishing networks and collaborative relationships
2.10 Select True or False in relation to the following statements.
a) It is important that members of a network or collaboration spend time to understand
the roles and expectations of other members, especially in the early stages of
networking and collaboration. Additionally, as the group moves forward, this
information should be reviewed regularly to maintain currency and accessibility of
information.
True ✓ False
b) When setting goals and objectives within the group, members should set their
targets as high as possible, even if this seems unreasonable. It is better to work
toward an unachievable goal than to set expectations too low.
True ✓ False
c) Yvonne and Ahmed work for two similar organisation that belong to a network of
Case Managers in Drug and Alcohol prevention organisations. At a network
meeting, they discovered that both of their organisations are offering a harm
reduction substance use program for at-risk clients. Neither group has been
running at capacity. They have the idea to run a joint-group as co-facilitators at
one location, merging participants from both organisations. After discussing this
with their supervisors at their respective organisations, it is determined that this is
a feasible option and would free up significant resources for both organisations.
This is an example of resource sharing to avoid duplication in service delivery.

True False ✓
2.11 Advocates for Youth (2008) outline a variety of best practice tips for creating and
maintaining an effective network. In your own words, briefly discuss three tips that
can help your network be successful. Hint: see pages 26-27 of the Study Guide. (Your
response should be no more than 150 words)
It is very important to create and maintaining an effective network in order to achieve desired
objectives and goals. There are various tips or strategies to make an effective network as
mentioned below -
 Do proper research – In order develop an effective network we need to ensure that we
are doing relevant research and study. It is very important to have knowledge about
various components within the environment which are helpful.
 Investing in relationship – The other important tip is to invest in making business
relationships, in order establish a good network within the market an individual or
organisation should focus on investing in partnership firms and ventures.
 Be nice and genuine – An organisation or individual needs to be genuine and friendly
with others in order develop good relations and network with people. Good behaviour or
practices in building effective business relations or network within a market
2.12 What is a mission statement? In your own words, briefly describe how to create a
mission statement that reflects the group’s goals, vision, and purpose. (Your response
should be no more than 75 words)
A mission statement refers to a formal summary of the objectives, aims and values of an
organisation, company or individual. It describes the mission, vision and goals of an
organisation or business. There are various steps of making a mission statement as
mentioned below -
 Starting with a market defining story
 Defining what the business does for their customers
 Defining the company does for its employees
 Adding what the company does for its owners
 The last step is to digest, trim, polish, review and revise
2.13 How can organisations share information and resources to overcome duplication in
service delivery? Why is this important? (Your response should be no more than 100
words)
Organisations needs to make sure that their service delivery should not be copied. The
organisations should secure their information and resources in order to avoid duplication.
This can be practised by applying specific securities and strict access to the resources and
information of the organisation. The organisation should make use of effective
technologies to ensure security of their resources. The plans or strategies of an
organisation should be confidential and should not be shared with random employees. It
can reduce the chances of information stealing and duplication.
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Monitoring and maintaining networks and collaborative relationships
2.14 Briefly outline three strategies that a case manager can implement as part of their
standard work practices that can help them maintain accurate and up-to-date
information on other services. (Your response should be no more than 60 words)
There are various strategies that can be used for maintaining accurate and up-to-date
information on other services are as described below -
 Ensuring that the organisation have the most recent copies of the marketing and
promotional materials.
 Keeping the most current copies of the organisation's regional communities services
directory other services data on the files.
 Reviewing files, folders and our address books periodically to keep them fresh or
current.
 Actively participating in informal and formal networks.
 Keeping updated information about the current problems and data via websites,
industry journals and organisational newsletter.
2.15 There are numerous benefits to networking and collaboration for case managers, their
organisations, other organisations involved in the relationship, and clients. List five of
these. Hint: see page 29 of the Study Guide. (Your response should be no more than
50 words)
Networking and collaboration have many benefits for the organisation as well as case
manager, these benefits are as described below -
 Helps in increasing capacity to submit tenders, expression of interest and delivery of
projects.
 Improved organisational knowledge and service system ability
 Helps in developing lobbying and political strength
 Helps in increasing efficiency
2.16 Imagine that you are a case manager participating in a collaborative group with several
other community service organisations that support clients with disabilities. Your goal
is to develop strategies to implement positive recreational/extracurricular activities in
the community so that people with disabilities have more options for how they spend
their leisure time. The group has been working together for four months, and it is time
for the quarterly monitoring and evaluation meeting. You have the responsibility of
conducting the monitoring session. All of the group participants have gathered to
discuss their progress.
a) What are two elements that you will consider when assessing the performance of
your collaborative partnership? Briefly describe what is involved in assessing each
element. (Your response should be no more than 100 words)
There are two elements that I will consider while assessing the performance of the
collaborative partnership these elements are the strengths and weaknesses. The
collaborative partnership needs to be analysed for identifying strengths of the partnership
such as the benefits of the partnership, measuring the outcomes of the partnerships.
Weaknesses such as over consumption of resources, investment in the collaboration etc.
The assessment of collaborative partnership also involve the number of members,
business goals and roles assigned to the members of the partnership. It helps to maintain a
healthy and effective partnership.

b) In addition to assessing the strengths and weaknesses of the collaborative
partnership as a whole, when monitoring and evaluating the group, you should
also assess individual participants. What are five questions you would consider
when monitoring and evaluating the participants of the collaborative relationship?
(Your response should be no more than 60 words)
The various question that needs to be considered while monitoring and evaluating the
participants of the collaborative relationship are as mentioned below -
What is the role of the participant or member in the partnership?
What all function they perform within their role?
How effective they are in performing the functions?
What are the benefits they are getting from the relationship?
c) What do you need to do to ensure that evaluation results can be used to improve
networking and collaboration efforts? (Your response should be no more than 50
words)
The evaluation results need to be analysed and put together to develop a strategy for
improving the skills and efforts within networking and collaboration practices. The
evaluation results needs to be monitored and shared with each and every member or
participants so that they can make effective improvement within themselves.
Enhancing networks and collaborative relationships
2.17 There are a variety of strategies that you can use to enhance your networks and
collaborative relationships. Using your own words, complete the table below by
identifying how each of the strategies can be used to improve relationships. Note: the
first row, develop a healthy communication style, has been completed for you to give
you an example of the depth of information required in your response. Hint: see page
30-31 of the Study
Guide. (Your responses should be no more than 50 words each)
Strategies for Enhancing
Networks and Collaborative
Relationships
Description
Develop helpful
communication styles Skills listening, critical evaluation, empathy, and
the ability to present information that is clear and
concise, will improve the functioning of the
group. When leadership is able to effectively
communicate the work of the group to the
broader community, the group gains legitimacy,
and is more likely to attract new members.
Foster a collaborative style This involves communicating the company
goals and expectations. The roles and
responsibilities are defined within the
team. Setting the goals for the
collaboration or partnership. Encouraging
the team members to handle the issues and
obstacles effectively in order to overcome
them. Creating a collaborative style refers
to develop a team and motive them to
work together for a specific goal or
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objective.
Respond appropriately to
diversity factors
This involves to manage and handle various
negative factors or elements that can become the
obstacles in the achievement of goals and
objectives of the team or collaboration. The team
need to analyse an issue or problem effectively
for making most appropriate strategies which can
help to overcome those elements and maintain
healthy team work
Regularly monitor and
adjust group processes
This is an important function which refers to
analyse and identify the areas that needs
improvement and changes. The monitoring of the
individual and group process is very important
and beneficial for maintaining a smooth flow of
team activities or operations. This is essential for
making important changes in the processes and
reach the team objective effectively and
efficiently

CHCPRP001 Assessment Book Section 2
Assessor’s Comments
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on your responses to questions in Section 2 of this Assessment
Book.
Competent / Not Yet Competent
Assessor’s Name:
Date:
19

Section 3
WORKING COLLABORATIVELY
Identifying opportunities
3.1 There are a variety of strategies that case managers can use to identify opportunities to
meet client, individual/case manager, and organisational needs. Using your own
words, list three strategies to identify opportunities to meet these various needs in the
appropriate space in the table below.
Type of Need Strategies for Identifying Needs
 Client  Market research
 identifying Customers feedback
 Conducting specified surveys
 Individual/Case Manager  * Conducting internal surveys
 * Personal Interviews
 * Observation strategies
 Organisational  * Group discussions
 * Conferences
 * Meetings
▪ Liaising with staff from relevant organisations
3.2 Imagine that you are a case manager who has been asked by your supervisor to represent
your organisation as part of a collaborative project to help refugees coming to
Australia with integrating into their new environment. Your organisation is relatively
new, and not many of the partners in the group are aware of the work you do with
refugees. You want to make sure that you promote a positive image of your
organisation. What are four strategies you will use to ensure that you reflect the work
of your organisation in a positive way? (Your response should be no more than 50
words)
The four strategies that can be used for reflect the organisational work in a positive way are
as described below -
1. Promoting equality among the people
2. Conducting various programs to help people
3. Conducting programs to avoid discrimination
4. Promoting the help and support campaign
3.3 In your own words, briefly define informal and formal liaising, and identify at least one
activity constituting each. Hint: see page 36 in your Study Guide. (Your total response
should be no more than 100 words)
Informal Liaising: The informal liaising is an informal type of interaction or
communication among the individuals and organisations. This communication process
is not in a proper structure, for example – Phone calls, Communication on social media
websites etc.

Formal Liaising: The Liaising communication is known to be formal when the
communication or interaction between the people or organisations working in
collaboration is practised formally and with a structured form. Such as Emails,
conferences and official meetings
Effectively communicating issues, policies and practices
3.4 Select true or false in relation to the following statements.
a) Developing and maintaining professional communication channels is a vital aspect
of networking and collaborative practice.
True False
b) When communicating with other service providers, there is no need to waste time with
using effective communication skills because you are all busy professionals.
True False
c) The need for effective communication only applies to face-to-face discussions.
True False
d) When working in a collaborative relationship, it is important that case managers are
able to communicate issues, policies, and practices of their organisations in
appropriate formats. This can be both verbal and written.
True False
3.5 List the six elements that must be included when preparing a memorandum of
understanding. Hint: see page 38 of the Study Guide. (Your response should be no
more than 100 words)
There are various important elements or components of Memorandum of Understanding.
These components are essential for preparing an effective memorandum of
understanding. The important components of preparing an effective MoU are as described
below -
* Introduction – It describes the statutory and project requirements.
* Purpose of the Memorandum of Understanding
* Authority of the Memorandum of understanding
* Responsibilities and roles of all the parties involved in the Memorandum. This includes
many factors such as – Who provide what analysis, Period of review and Feedback, How
various cooperating agency will use its professional to support necessary efforts etc.
* Other important provisions
* Designations of various representatives
* Administration
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3.6 When working as in collaborations, how might you change your approach to
communication when working with intra-sectoral versus inter-sectoral service
providers?
(Your response should be no more than 150 words)
Communication is very important aspect of an organisation or business. It is a process
which helps in sharing the ideas, views and important information among two or more
individuals. An effective communication helps to achieve smooth flow of business
operations and obtain the organisational goals or objectives effectively. The
communication process with the inter-sectoral service providers It is important to follow
a formal approach or method of communication whereas working with an Intra-sectoral
service provider the communication process can be informal. The informal and formal
communication is shares a big difference such as Informal communication is much easier
and simple as compared to the formal process.
Planning and implementing networks and collaborations
3.7 The process of networking involves a combination of a range of activities. Which of the
following is not an activity you would engage in while planning and implementing
networking and collaborative projects: a) Joining professional associations
b) Conducting follow-up on referrals
c) Working as partners on joint projects
d) Venting about internal problems in your organisation
e) Conversing regularly with other workers
Your answer: Venting about internal problems in the organisation.
3.8 There are several steps that must be completed in order to effectively plan and
implement a successful collaborative process for integrated projects and service
delivery. Using your own words, discuss what is involved in each of these steps in the
appropriate space in the table below. Hint: see pages 40-41 of the Study Guide. (Your
total response should be no more than 300 words)
Step Description
Step One: Developing a
VisionIt involves the
development or establishing
a goal or objective for the
collaboration process. The
Vision is an idea or thought
of a particular activity or
process. Developing vision is
important to know for what
the collaboration needs to
practice or done.
It involves the development or establishing a goal
or objective for the collaboration process. The
Vision is an idea or thought of a particular
activity or process. Developing vision is
important to know for what the collaboration
needs to practice or done.
Step Two: Establishing a
Partnership Structure,
Leadership and Membership
The next step is to assign the roles and
responsibilities to establish an effective
partnership structure. It is important to assign
effective roles of a leader or member. It is
important to provide most appropriate duty or

role to the best deserving member. The
Partnership structure is important to be developed
in order to get effective results of the
collaboration process
Step Three: Developing an
Effective Collaboration
Process
After the distribution of roles and responsibilities
the next step is to develop or create an effective
process of collaboration. The collaboration
process should be well designed or planned. Each
and every member or party of the collaboration
must be agreed to the process they need to follow.
The roles provided to the members and parties
must be suitable and made sure are performed in
the best possible manner. The process of
collaboration should be simple well planned and
easily understood by each and every individual
participating in the collaboration or partnership
Step Four: Sustaining
Momentum
Sustaining momentum refers to the continuity
of the process that is been followed in the
collaboration. Once every individual know
what to do and how to do, it is important
that they continue perform their functions
effectively and efficiently. In order to gain
continuous benefit of the collaboration
process it is essential to monitor and
evaluate the process and activities
performed by each individual, it helps in
avoiding the various barriers and obstacles
in the collaboration process.
Legal and ethical considerations of collaborative practice
3.9 Select true or false in relation to the following statements.
a) When working in collaboration with multiple service providers to support a
sharedclient, service providers should share as much information as possible about
the client.
True False
b) When sharing information about a client with other service providers in your
network or collaborative working relationships, it is important that clients provide
informed consent. This means that clients understand and agree to what
information will be shared, how that information will be shared, with whom
information will be shared with, and why.
True False
c) When working with members of your network or engaging in collaborative
activities, you do not need to follow the confidentiality and privacy procedures of
your organisation.
23

True False
d) If you are ever unsure about confidentiality or information-sharing practices, it is
important that you consult with your supervisor.
True False
e) In addition to the legal and ethical requirements of confidentiality and disclosure
during collaborative activities, case managers must also be vigilant about adhering
to regulations around copyright and intellectual property. The Australian
Copyright Act 1968 is an Australian common law that protects the rights of the
creators of social programs and approaches.
True False
f) When working with other service providers in the community, you will likely learn
about promising programs operating in your community, and may want to start
your own version of this program. If someone has told you about the program, you
can start your own implementation without having to worry about copyright
legislation.
True False
3.10 When organisations engage in networks and collaborative partnerships, they are
encouraged to share information. Individuals or organisations may share information
about the programs they use within their own organisations. Discuss one situation
where you should consult copyright legislation before implementing a program that
you learned about through your network. (Your response should be no more than 50
words)
The situation when the other party or organisation ask to share the design of the
organisational structure or frame is very critical and serious. In this situation it is
important to consult copyright legislation before sharing the confidential information to
other party or member of the other organisation.
Integrating your knowledge
The following questions require you to draw upon all of the knowledge and skills you have
learned throughout the first three sections of the Study Guide.
3.11 Imagine that you are a case manager representing your organisation as part of a
collaborative relationship to identify gaps in education support for youth in the
community. There are five organisations working as a team. Your organisation
provides family interventions for the families of young people struggling in school. In
addition to family counselling to develop more of a routine in the home, your
organisation also has tutors on site to support young people with specific areas of
academic difficulty.
The second organisation on your team supports young people living in poverty and
their families. This organisation supports young people and families to develop
budgets, and also offers employment readiness training for youth and adults to help
them find meaningful employment. There is also a financial support officer available
to help set families up with income assistance programs if they qualify.

A representative from the school division also participates in the collaborative
relationship. This person is responsible for bringing client referrals to the attention of
the team. The school representative is also responsible for follow-up with families
who have received collaborative interventions.
There is a mental health professional on the team. This individual is responsible for
engaging clients in mental health and other tests to determine if there are any
underlying issues, such as learning disabilities or mental health concerns, which could
be creating difficulties in a young person’s educational experience.
Finally, there is a representative from a juvenile justice program engaged in the
collaborative relationship. The juvenile justice program provides family interventions
and counselling, similar to that provided by your organisation, which aims to help
families build routine and structure in the home. They provide youth-specific
counselling to young people who have been identified as at-risk for entering a
delinquent lifestyle, as well as for youth who have been charged/convicted of a crime.
Your group has been operating for the last six months and have intervened with a total
of 13 young people experiencing difficulties at school and their families. On several
separate occasions, it has been recommended by various members of the group that a
child protection worker be added to the collaborative relationship to address child
protection concerns if they arise, as has been the case with two families so far. No
formal evaluation of the group has been conducted, and responsibility for this has not
yet been negotiated, as participants already feel that they are stretched too thin.
Imagine that you are participating in a group meeting to conduct a needs assessment.
a) Create an inventory of resources, assets, and existing programs and services
available within the group. (Your response should be no more than 50 words)
Inventory of resources, assets, existing programs and service available -
 Funds or investors to raise monetary elements
 Doctors and nurses to provide health care
 Professional team or individuals
 Support programs and campaign
 Home for the children
 Food
 Care takers
 Income assistance programs
b) Identify any duplication or overlap in services and supports that, if eliminated,
could free up resources and eliminate overlap. (Your response should be no more
than 50 words)
The services such as food needs to be managed properly in order to ensure that every
child is getting required food and the resources can be used effectively without
wastage
c) List potential client, worker, and/or organisational needs, and discuss possible
solutions to address these gaps. (Your response should be no more than 75 words)
25

Interested investors, Effective team of professionals, and an effective organisational
strategy to mange the resources are very important. These gaps can be filled with
proper planning and team work.
3.12 Imagine that you have just started your new role as a case manager with a community
services organisation that offers a range of supports to people with disabilities and
their families. Your organisation provides direct personal care and domestic and social
support services. During your new employee orientation, your manager advises you
that many of your clients will also need assistance in accessing medical supports,
education/employment support, carer support, and advocacy services. Your manager
also tells you that, while your organisation does currently have a few services that
they regularly work with, part of your role will be to help the organisation expand its
network and collaborative processes.
a) Discuss how you will implement two principles of networking and collaboration
while building networking and collaborative relationships for your organisation.
(Your response should be no more than 100 words)
There are various principles of networking and collaboration which can be implemented to
build effective relationship. These principles are as mentioned below -
 Participation
 Collective
 Transparency
 Independence
 Persistence
 Emergence
b) Discuss two ways that the performance of your organisation will be improved
through the development of networks and collaborative relationships. (Your
response should be no more than 100 words)
The performance of the organisation will be improved as a result of effective team
work and enhanced productivity of the organisation with the help of collaborative
and network relationships.
c) Reciprocity is an important group dynamic for effective group work in the context
of networking and collaboration. In your own words, define reciprocity and
discuss how you will ensure reciprocity when building your organisation’s
network. (Your response should be no more than 100 words)
Reciprocity refers to the practice of exchanging various things with other individuals
for mutual benefits, this includes the privileges granted to other organisation by
other organisation. This helps in developing network as well as increasing the profit
of both the parties
d) What is one challenge/limitation that you anticipate encountering as you work to
build the network of your organisation? What will you do to overcome this
challenge? (Your response should be no more than 100 words)
The challenge or limitation faced by the organisation to build effective network of
the organisation is the lack in effective communication, the organisation can
overcome this challenge by using new technologies in the communication process.

e) Briefly outline the current networking and collaboration needs of yourself and
your organisation and state how you would go about prioritising these needs.
(Your response should be no more than 50 words)
Effective communication among the organisation and the participants is the major
current need in the collaboration and networking process.
3.13 Imagine that you are a case manager for another disability support service. A client,
Xiang, has been referred from the local hospital’s rehabilitation centre to manage an
acquired brain injury (ABI) resulting from a car accident. Xiang now lives with a
moderate cognitive impairment, without speech, and without the ability to control the
right side of her body. Upon Xiang’s discharge from the hospital, her spouse, Heng,
has taken on the role of her primary care giver. During your discussion with Heng, he
states that he would like additional information on Xiang’s situation, assistance with
her care, and social support for himself.
Your own organisation provides disability care support arrangements, such as
arranging for respite care and providing care givers with general information.
However, your organisation has no specific informational resources on acquired brain
injury, nor do you have any personal knowledge about acquired brain injuries.
You consider the services in your referral network and two relevant services come to
mind. First is the ABI Support Network, a community organisation that you know has
extensive information regarding acquired brain injury in the form of pamphlets and
brochures. The second relevant service is the Carefree for Carers organisation which
is another community organisation that coordinates various social networks and
activities for full-time care providers to help them maintain active social lives.
a) Briefly outline the steps that you would take to liaise with relevant organisations to
negotiate a collaborative service plan to work with Xiang and her husband. (Your
response should be no more than 100 words)
In order to communicate or interact with Xing the organisation can use gesture
communication process which can be helpful to understand what Xing needs or want to
some extent
b) Imagine that you have negotiated a collaborative response between your own
organisation, and two supporting organisations – ABI Support Network (your contact:
Janine Gaff) and Carefree for Carers (your contact: Matthew Ling). It is your task to
prepare a memorandum of understanding to formally recognise the collaborative
partnership, and clarify the roles and responsibilities of the various service providers.
You have agreed to provide respite care and work with Heng in an outreach
capacity in his home to make sure that there are adequate structural supports in
place (e.g., wheelchair ramps, shower chair, etc.). You agree that respite supports
will be set up within two weeks. The ABI Support Network has agreed to provide
the family with some written information (e.g., pamphlets and books) and will
contact the family to set up a follow-up appointment to address any questions
related to recovery and caring for someone with ABI. Information will be
provided within two days, and the followup appointment will be set at a time that
is convenient for the family, setting an estimated goal for this to occur within one
month. Carefree for Carers has agreed to send an invitation to Heng to participate
in an upcoming social activity, and work with your organisation to determine
other social events that align with Xiang’s respite care schedule.
27

Given the information above, complete the following memorandum of understanding:
MEMORANDUM OF UNDERSTANDING
Between:
Xing and ABI Support network and Heng
1. Purpose of this document: To take the approval of the parties involved
Commitment to the following goals:
 Disability Support Service:
 ABI Support Network:
 Carefree for Carers:
2. Objectives:
3. Period of the arrangement : 2 months
4. The parties agree that: We will work in the collaboration with respect to
the objective and without voiding any rules and regulation of the other
party
This Memorandum of Understanding was negotiated between:
Name: ABI Support network Position: Support network
AND
Name: Xing Position: Client
AND
Name: Heng Position: Primary care taker
c) Sustaining momentum of the partnership between your organisations, ABI Support
Network, and Carefree for Carers will be a critical step of implementing joint service
provision for Xiang and Heng. What is one thing you will do while operating within
this collaborative relationship to sustain momentum and continue to provide
integrated services to the Xiang and her husband? (Your response should be no
more than 50 words)
I will make sure that Xing gets an effective health care and improve his health as well as gain
appropriate understanding of his needs.
d) Briefly discuss three steps you would take to ensure you are upholding relevant
confidentiality and privacy procedures when working in collaboration with other
organisations to support Xiang and Heng. (Your response should be no more than 100
words)
1. Make sure no one forces Xeng to discuss or communicate with any other individual
2. Provide proper security to him in terms of technology and documents

3. The information collected through him is secured.
29

CHCPRP001 Assessment Book Section 3
Assessor’s Comments
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on your responses to questions in Section 3 of this Assessment
Book.
Competent / Not Yet Competent
Assessor’s Name:
Date:

25
Assessor's Comments - Overall
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on the assessment of this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:
FIRST RESUBMISSION
The following Entry Box is for students to complete any activities that
require resubmission
Important Note: In order to assist the marker in reassessing your work, please make
clear headings throughout your work, identify the Section Number, Question Number
and Page Number for each question you have to re-submit.

Complete resubmission activities here

Assessor's Comments – First Resubmission
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on the first resubmission of this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:
SECOND RESUBMISSION
The following Entry Box is for students to complete any activities that
require resubmission
Important Note: In order to assist the marker in reassessing your work, please make clear
headings throughout your work, identify the Section Number, Question Number and Page
Number for each question you have to re-submit.
Complete second resubmission activities here

Assessor's Comments – Second Resubmission
To be completed by the Australian Institute of Professional Counsellors to provide
constructive feedback on the resubmission of this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:

References
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