Assignment on City of Gold Coast

AUSTRALIA'S WOOLWORTHS SUPERMARKET CHAIN STUDIES RFID
Business Case
TITLE
Student Name: ######## ########
Student Number: #######
Team/Group: #############
Course: [enter name of course enrolled]
Unit Coordinator/
Lecturer: Grant Axman-Friend ([e-mail])
Institution: Queensland University of Technology
Teaching Period: [enter semester and year]
1

AUSTRALIA'S WOOLWORTHS SUPERMARKET CHAIN STUDIES RFID
INSTRUCTIONS
This section is for reference only. Please remove prior to submitting. If not removed, you
will be marked down.
Prior to submitting remove all redundant headings, table of contents and indexes. Remove all
blank pages or market “This page intentionally left bank”.
Check and amend headers, footers and other sections as required.
DOUBLE CLICK HERE TO ADD FOOTER

AUSTRALIA'S WOOLWORTHS SUPERMARKET CHAIN STUDIES RFID
EXECUTIVE SUMMARY
This paper reflects the operational and functional issues that Woolworths Limited was facing
in the customer services and supply chain activities. In order to resolve these risks a study on
Radio frequency identification Devices (RFID), has been conducted and based on that a
feasibility report is presented to make sure whether RFID technology would be able to
beneficial for the company or not.
3

AUSTRALIA'S WOOLWORTHS SUPERMARKET CHAIN STUDIES RFID
CONTENTS
EXECUTIVE SUMMARY.............................................................................................................2
1 PROJECT NEED.....................................................................................................................5
1.1 SERVICE DELIVERY REQUIREMENTS.....................................................................5
1.2 ALIGNMENT WITH PROGRAM PLAN.......................................................................5
1.3 PROJECT OBJECTIVES.................................................................................................5
1.4 CRITICAL SUCCESS FACTORS (CSF’S)....................................................................5
1.5 ORGANISATIONAL CHANGE.....................................................................................5
2 OPTIONS ANALYSIS............................................................................................................6
2.1 OPTIONS CONSIDERED...............................................................................................6
2.2 OPTIONS EVALUATION CRITERIA...........................................................................6
2.3 OPTIONS DEVELOPMENT...........................................................................................6
2.4 OPTIONS EVALUATION...............................................................................................6
2.5 RECOMMENDED OPTION............................................................................................7
3 PROJECT DEFINITION.........................................................................................................8
3.1 SCOPE DESCRIPTION...................................................................................................8
3.2 CONSTRAINTS AND DEPENDENCIES.......................................................................8
3.3 SCOPE MANAGEMENT................................................................................................8
3.4 PROJECT DELIVERABLES...........................................................................................8
3.5 PROJECT KPI’S...............................................................................................................8
4 PROJECT APPROACH..........................................................................................................9
4.1 PROJECT MANAGEMENT STRATEGY......................................................................9
4.1.1 PROJECT STRUCTURE..........................................................................................9
4.1.2 PROJECT GOVERNANCE FRAMEWORK...........................................................9
4.1.3 PROJECT REPORTING STRUCTURE...................................................................9
4.2 PROCUREMENT STRATEGY.......................................................................................9
4.3 COMMUNICATION AND STAKEHOLDER MANAGEMENT STRATEGY............9
5 BUDGET, PROGRAM AND RISK.....................................................................................10
5.1 TIMING / PROJECT READINESS...............................................................................10
5.2 BUDGET/COST ANALYSIS AND FUNDING STRATEGY......................................10
5.3 RISK ANALYSIS AND MANAGEMENT STRATEGY.............................................10
5.4 PROJECT QUALITY MANAGEMENT STRATEGY.................................................10
5.5 PROJECT COMPLETION STRATEGY.......................................................................10
5.6 BENEFITS REALISATION PLAN...............................................................................10
6 REFERENCES......................................................................................................................11
DOUBLE CLICK HERE TO ADD FOOTER

AUSTRALIA'S WOOLWORTHS SUPERMARKET CHAIN STUDIES RFID
APPENDIX A................................................................................................................................12
A.1 PROJECT SCHEDULE..................................................................................................12
A.2 PROJECT COST PLAN.................................................................................................12
A.3 PROJECT RISK REGISTER.........................................................................................12
A.4 BENEFITS REALISATION PLAN...............................................................................12
A.5 FINANCIAL ANALYSIS on OPTIONS.......................................................................12
A.6 STAKEHOLDER ASSESSMENT MATRIX................................................................12
A.7 **********.....................................................................................................................12
A.8 **********.....................................................................................................................12
A.9 **********.....................................................................................................................12
LIST OF TABLES
Table 2-1 | Project options...............................................................................................................7
Table 2-2 | Table 2 footer example – linked to contents.................................................................7
LIST OF FIGURES
No table of figures entries found.
5

AUSTRALIA'S WOOLWORTHS SUPERMARKET CHAIN STUDIES RFID
1 PROJECT NEED
1.1 PROJECT NEED
 These days due to rapid and frequent advancement of technology most of the large
supermarket chains have started using technical excellence in terms of AI, RFID etc for
commercial growth and operational success. RFID is referred to as one of the most
effective ways for transferring data and monitoring service details. It is identified that,
success of any organization is dependent on its response abilities on customer
requirements and expectations. The company that has been nominated for the assignment
is Woolworths Limited. The retail chain is facing problems product shrinkage related
issues due to lack of visibility with assets in supply chain. It is determined that product
shrinkage issues are rising due to improper shipments, loss of product stock in
distribution centre etc. Asset management and RFID are the major technologies that
would help identify the operational and functional problems.
o This project is required because with the implementation of RFID technology
Woolworths Limited would be able to investigate unique data collected and also be able
to integrate automatic data gathered that can deliver real time logistic solution to improve
the customer service.
1.2 PROJECT OBJECTIVES
 To address potential operational and functional customer service related challenges
 To provide high level security to the database and data stored within the database
 To implement RFID technology for improving supply chain services and response
towards customers
o To give effective inventory management, ID badging and asset tracking opportunities
o To improve the personal financial data tracking
1.3 CRITICAL SUCCESS FACTORS (CSF’S)
RFIS benefits CSF implementation
Gives opportunity of accurate asset
testing
o Appropriate project scope development
and planning
o Accurate integration with of the IT
applications
o Proper teamwork
Gives better decision making power o Business profit in terms of Return on
Investment (ROI)
o Clearly defined business profit
Improves productivity and enhances
visibility in supply chain
o Involvement of the users of Woolworths
Limited
o Proper project funding
o Development of proper project schedule
6