Impact of Cloud Computing on Business Process Outsourcing

Running head: CLOUD COMPUTING ON BUSINESS PROCESS OUTSOURCING
Topic: Impact of Cloud Computing on Business Process Outsourcing
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1CLOUD COMPUTING ON BUSINESS PROCESS OUTSOURCING
Executive Summary
Cloud computing is regarded as a strategic model which has the ability to provide access to
the schedule of computer national resources in real time at an on-demand basis. Ever since its
initiation and Inception within the business organisational context, it has been found as a cost
efficient resource providing convenient manners and involving minimum interactions with
the cloud provider that can help with the business operations of an organisation belonging to
any industries. Therefore various organisations has been trying to research on the cloud
computing techniques to make sure that the emerging Technology can be used as a credible
alternative for all the IT requirements of an organisation. In this way the organisation would
only want to make sure that their quality of service is enhanced and huge set of issues are
cleared out regarding the operations of an organisation. on the other hand there is not much
research addressed to the issues in curing with the cloud computing services and it is not a
well researched zone where the implications and impact of cloud computing utilisation over
the operations of an organisation. This is why the following research is followed to
understand the introduction of cloud based information system in a specific, taken for this
research as the BPO sectors. This research setting would be depicted through an outsourcing
triangle which every client company in the BPO sector follows to operate. The research
process would follow the main theoretical contribution of a reversed cloud computing an
option framework and the framework of a virtual organisation in the professional B2B
service providers. They should make sure that the small size and medium sized business
Enterprises or the SMEs in having a proper researched implementation of cloud-based
services to benefit the organisation. The research below thus makes sure which of the
implications and impact of cloud computing system can be research about father to make sure

2CLOUD COMPUTING ON BUSINESS PROCESS OUTSOURCING
that the cloud computing services offered the best possible way of running the business
organisation and its operations.

3CLOUD COMPUTING ON BUSINESS PROCESS OUTSOURCING
Table of Contents
Introduction................................................................................................................................3
Justification of the research................................................................................................3
Aim of the research............................................................................................................4
Research objectives............................................................................................................4
Research Questions............................................................................................................5
Critical Literature Review......................................................................................................5
Methodology Applied for the analysis...................................................................................7
Research Methodology.......................................................................................................7
Justification of the chosen Research Methodology............................................................7
Secondary Data Analysis.......................................................................................................8
Discussion of Findings from the literature review...............................................................12
Recommendations................................................................................................................14
Conclusion................................................................................................................................15
Limitations of the Study...................................................................................................15
Future Scope of the Study................................................................................................16
References................................................................................................................................18
Appendix..................................................................................................................................21
Questionnaire.......................................................................................................................21

4CLOUD COMPUTING ON BUSINESS PROCESS OUTSOURCING
Introduction
Cloud computing is basically model that provides the customers with an access
generated on demand from a shared pool of resources dug out from the computational source
which is convenient as well as cost efficient. Business process outsourcing on the other hand
is a sector where cloud computing can be utilised to make sure that multiple parties are able
to access data as well as business application simultaneously in real time. This process does
not depend on the existing IT infrastructure of the parties and therefore a shared space for
both the clients as well as the professional service provider forms within a cloud based
information system (Oshri, Kotlarsky & Willcocks, 2015). This is not found traditionally in
the local IT system and their traditional set up. The traditional outsourcing arrangements
provide the outsource tax to be performed within the internal information of the provider
system. Therefore it is quite easy to understand why business processes want to implement
cloud computing within their industry. However this obviously has a lot of impact on the
traditional business processes and legacy systems. This report will therefore, find the genuine
impact of the cloud computing in business process outsourcing. The justification of the
research process, the aim of the research and the objectives of the research questions will be
framed as below in the report (Willcocks, Lacity & Craig, 2016).
Justification of the research
The research can be considered as a justified one since it forms the efficiency in work
integration management. The study developed has generated the integration of the formation
with the management of development in this particular sector (Norman & Venter, 2016). The
report is completed along with the research decorated over the impact of cloud computing on
business process outsourcing; efficient formation of the management operations would be

5CLOUD COMPUTING ON BUSINESS PROCESS OUTSOURCING
easier to employee within a business process. Innovative integration of Management
processes can also be developed if the impact of the cloud computing in Business process
outsourcing is found to be beneficiary.
Aim of the research
The proper aim of the study is to generate the understanding of the particular role of
cloud computing in business operation outsourcing. All the formation that the research has
employed would focus on the integration of proper management within the generation of
work from the employees involved within the process (Willcocks, Oshri & Kotlarsky, 2018).
With the collection of relevant information about the impact of cloud computing on business
process outsourcing, the hidden information about the impact being positive or negative
would also be identified from this research.
Research objectives
The objectives of this research would be to find if the impact of the cloud computing
integration within a business process outsourcing is positive or negative in nature. This would
be identified with a secondary data research as well as a primary data research. The
secondary data research it consists of a set of questionnaires that would be asked to a
collection of people relevantly picked (Burgess, Ravishankar & Oshri, 2015). The other half
of the primary data research would be conducted through a proper literature review based
upon all the words that the previous researchers have done on the same topic. With the real
world analysis and research work of the previous analysts and researchers, a critical analysis
would we put forward based on all the works done before and individual discretion of a
reader. This would be the primary objective of the research, to find out the impact and all the
hidden information associated with it about cloud computing implementation in business
process outsourcing.