Information System for Business: Cloud CRM Solution

Running head: INFORMATION SYSTEM FOR BUSINESS
INFORMATION SYSTEM FOR BUSINESS
NAME OF THE STUDENT:
NAME OF THE UNIVERSITY:

1INFORMATION SYSTEM FOR BUSINESS
A. THE MEANING OF (INSERT SPECIFIC CONCEPT CRM OR E-COMMERCE)
The e-commerce solution that is recommended for Sam’s Business is cloud CRM.
Cloud Customer Relationship Management (CRM) system is the system in which CRM
software and tools reside over the Internet along with the CRM data and are provided to the
end-system users through the same (Chen, Lin and Chuang, 2016). A web-based interface is
made available for the end-users to access the system and the CRM activities, data storage,
and its management is done over the cloud.
Cloud CRM system is an e-commerce solution that will be apt for Sam’s business. It
will allow the consolidation of the sales data and information provided by different resources
and the time spent in consolidating all of the data will be saved. There will be a central
repository that will be available and accessible to the cloud CRM users and the remote access
will also be provided (Al-nsour, Alryalat and Alhawari, 2014). The sales resources that will
not be able to return to the office will be able to provide the information from their end using
the cloud access which will avoid the synchronization issues.
MODEL OF CLOUD CRM
The cloud CRM system that shall be deployed at the Sam’s office shall use Software
as a Service (SaaS) as the cloud model. It is the model in which cloud vendors hosts the
infrastructure and the components needed for the system. The access to the virtualized
computing resources is provided to the users. The model is suitable for the businesses that
have IT resource challenges and may not be able to handle the infrastructure. It will be apt for
Sam’s Business.
There are three different types of cloud models available and based on the business
specifications and requirements the most suitable model should be chosen by Sam’s Office.
The details of SaaS and IaaS are elaborated in the below section:

2INFORMATION SYSTEM FOR BUSINESS
Software as a Service (SaaS): Software as a Service is also referred to as an
application based service that represents one of the commonly used options of business
within the cloud market. In order to deliver on time successful deliveries to the clients the
SaaS application is used by the developers with the proper application of internet. Though,
the applications are managed by the third parties. In case of SaaS application the clients are
not require any installation or download rather all the applications can run directly through
the web browsers.
Infrastructure as a Service (IaaS): The IaaS model is comprises of high scalable as
well as automated computing resources. In order to access and monitor the network, storage
and all the other services the IaaS is applicable. Apart from this, on demand purchase or
resources allowed during the application of this specific model (Medium, 2017). This model
is one of the most flexible models based on cloud computing technology. This model is
extremely scalable and as per the demand it allows purchase of new hardware setup. Beside
this the application of the IaaS can be completely controlled by the clients.
Platform as a service (PaaS): In order to create as well as design of any business
application based on software components the PaaS model is used. Regardless of the size of
the business organization this model can be applied as it given high scalability, availability
and flexibility at the same time. The net amount if coding can be reduced and also it has the
ability to automate the business policies (Freshdesk, 2018). The applications can easily
migrate to the hybrid model in this specific application. The developer can also successfully
design customized mobile application through maintaining all the system software.
WORKING MECHANISM
Among three if the above mentioned cloud mode SaaS is the most suitable one. The
cloud CRM as per the SaaS cloud model will work by providing the employees of Sam’s
organization with the virtual access to the components and software that will set up by the
cloud vendors. The web delivery model offers by the SaaS has the ability to eliminate the
requirement of download and other installation (Al-nsour, Alryalat and Alhawari, 2014). All
possible issues that were interrupting the successful operation and functions of Sam’s
Organization can be minimized rather resolved with the application of the SaaS model. It is
the responsibility of the vendors to manage all the technical issues in terms of servers, data
storage, middleware etc.