Information System Analysis and Design

This assignment requires you to analyze various case studies presented in the provided text. Each case study focuses on different aspects of information systems, ranging from theoretical models of technology adoption to practical implementations in healthcare and ecological restoration. You need to critically examine these cases, paying attention to their context, challenges, solutions, and outcomes. The analysis should demonstrate your understanding of key concepts related to information system design, implementation, and impact.

COIT20274: Information Systems for Business Professionals (T3, 2017)
Assignment 2
Student Name
Due date
Date Submitted
Tutor
Central Queensland University
Brisbane, Australia

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Assignment 2
Executive Summary
Brisbane Multi-Faith Temple (BMT) is a charitable organization that is located in Mont
Cotton. Sam Sharma is the chairman of the BMT. He along with his volunteers manages
all the business operations. The patrons of BMT increase in recent period. For this reason,
they decide to open other subsidiaries. They have recently opened branches in
Toowoomba, Gold Coast, Sunshine Coast and Rocklea. In Mount Cotton, they had only
one admin staff, an army of volunteers, one cleaner. However, with the increase in
branches, they have assigned twenty more admin staffs, one accountant extra, fifteen
priests and one handyman to acrry outbusiness activities in new BMT branches. Sam
along with his team has decided to take up the information system for enhancing their
existing business activities. The information system can help to connect all the branches of
BMT. The information system can help BMT to avail many benefits. The patrons can be
able to donate money online over the internet. BMT can conduct e-commerce activities.
BMT can face several risk and challenges while adopting the information system for the
betterment of their organisation. The report illustrates all the beneficial aspects in details.
The report also elaborates the detailed usage of cloud computing services that can
facilitate BMT.
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Table of Contents
Introduction......................................................................................................................................3
Information System affecting BMT Management.............................................................................3
Key information requirements of BMT and information system affecting BMT competitive
advantage.........................................................................................................................................4
MIS and ECS influencing BMT’s business operations and business decisions...................................5
BMT utilizing internet, intranet and extranet effectively to fulfill communication and collaboration
techniques........................................................................................................................................5
Security and ethical issues aroused while adopting the information system...................................6
Summary and Recommendations.....................................................................................................7
References........................................................................................................................................9
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Introduction
Brisbane Multi-Faith Temple (BMT) based in Mount Cotton is one of the
charitable organisation. Sam, the chairman of the company, decides to open subsidiaries to
enhance their market share, to enhance their sales and productivity (Laudon and Laudon,
2016). The adaptation of information system can help BMT to conduct the business
activities. Sam decides to assign a consultant to implement the information system
effectively.
The report will explain the beneficial aspects of information system and how they
can affect BMT. The report defines the key requirements of an information system that
can facilitate BMT’s competitive advantage. The report also explains the change
management implementation in BMT. MIS and ECS can assist in furnishing the financial
activities and all sorts of business activities. The report illustrates all these factors
elaborately.
Information System affecting BMT Management
Communication: The communication procedures can get enhanced with the aid of
the information system. The information system in Brisbane Multi-Faith Temple can
improve the customer-relationship management. The customers can get better service from
BMT; they will not have to visit the store of the organisation to purchase foods instead
they can order food online at their convenience. The customers can order foods on the go;
they can order foods online anytime anywhere. Again they can get to know about the
stock availability (Falkenberg, Hesse and Olivé 2016). This approach can increase the
sales of BMT. BMT can expect much productivity with the aid of the information system.
The information system can help to serve the customers all the time 24x7. The customers
can solve all their queries from BMT customer care units.
Operations: The adaptation of information system will make the business activities
agile and efficient. BMT can get cost-effective service with the aid of information system.
They can run the financial activities as well as the business activities smoothly. Brisbane
Multi-Faith Temple can get the competitive edge. They can collect revenues which they
can use in other useful activities in the temple. They can handle the food items, they can
handle the employees, and they handle the financial activities with ease with the aid of the
information system. BMT had a hard time to manage all the financial data of the
organisation; also they fail to handle the raw materials. Moreover, they were facing
immense difficulties to handle the new employees they hire (Bajdor and Grabara 2014).
The information system can provide them with the edge so that they can manage all the
operations and the new employees with ease. They can increase their customer base, can
encourage more and more customers with the help of advertisement through social media
websites.
Decisions: The information system can help Brisbane Multi-Faith Temple in
taking innovative approach; this can help them in making critical decisions as well. BMT
following the approach can get the cost-effective service. Also, they can enhance their
sales and market share with the aid of information system. The information system can
help them to acknowledge the revenues they can earn, the profit they can gain. Brisbane
Multi-Faith Temple can get the detailed sales value with the aid of the information system
(Arrouays et al. 2014). BMT can adopt the management information system (MIS) and the
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decision support system (DDS). MIS helps the lower level management team to solve
problems and make critical decisions for the organisation’s benefits. DDS helps the senior
level management team to take critical decisions for organisation’s successful business
activities.
Records: Brisbane Multi-Faith Temple with the help of information system can
store all the important data in the database. The information system facilitates easy
storage, easy access and easy process of data (Tahri, Hakdaoui and Maanan 2015). The
information system can help the customers to access the data whenever and wherever
possible.
Key information requirements of BMT and information system affecting BMT
competitive advantage
The following key requirements have been chosen for the information for Brisbane
Multi-Faith Temple-
Management information is an absolute necessity for Brisbane Multi-Faith Temple
as the management system can facilitate the decision making. It can help BMT to acquire
detailed information on suppliers, inventory of the delivered goods, the cost of those goods
and payroll expenses.
The information system can help them to gain the competitive advantage. They can
stay ahead of all other charitable organisations that have newly arrived. The information
system can be helpful to integrate the current systems of BMT which involves the human
resource, financial production and inventory. The adaptation of information system can
help Brisbane Multi-Faith Temple to survive in the current market scenario. Brisbane
Multi-Faith Temple with the help of information system can get suitable information
regarding the products they will sell online over the internet (Gallagher and Sixsmith
2014). BMT is using MS Excel. However, the use of MS Excel is not enough; they will
make use of accounting software to run their business and to handle all the financial as
well as the business activities.
BMT can communicate with the employees with the help of information system
more effectively. The information system can help BMT to track every step of the
employees. The information system will keep records of the employees and the customers.
Brisbane Multi-Faith Temple with the help of information system can be able to
communicate with the other branches of BMT (Armstrong, Brooks and Riemenschneider
2015). The employees of all the branches can communicate with the help of the
information system.
The e-commerce activities can be helpful in ordering foods online. The customers
can be able to purchase foods according to their wish from the store of the organisation via
online. The customers can raise any queries at any time, BMT can solve their queries with
ease.
The information system can assist the patron as well. They can be able to donate to
BMT online (Turel 2015). Sam has planned to design a system such that the patrons can
get a message in reply instantly when any patron donates money.
The information system can be helpful in storing, accessing and processing of data.
Brisbane Multi-Faith Temple can simply secure their system implementing antivirus
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software and firewall in their system. BMT by configuring antivirus program can
safeguard their system from the malware and antivirus threats. They can stay protected
against ransomware and other similar kinds of threats. The firewall can prevent
unauthorised access to the system.
MIS and ECS influencing BMT’s business operations and business decisions
Management Information System (MIS) helps in decision making. BMT with the
help of information system can be able to perform day to day activities. The MIS also
helps in solving the issues raised and requires an urgent response. BMT with the aid of
MIS can be able to manage the financial activities. The MIS can help them to improve
their overall business performance. The MIS can also give them the competitive edge by
which they can manage the accounts.
Enterprise Collaboration System (ECS) can help BMT to communicate with the
customers effectively. ECS can allow the employees of BMT to provide better customer
service (Dai, Chen and Zhang 2017). Brisbane Multi-Faith Temple employees with the aid
of ECS can rely upon internets and extranets for electronic communication and manage
the electronic work.
Brisbane Multi-Faith Temple can incorporate Management Information System
(MIS) with cloud computing. BMT must adopt the cloud technology and the cloud
services with the help of cloud technology can enhance the business activities. Amazon
AWS is known to offer the best IaaS services. Brisbane Multi-Faith Temple by adopting
the cloud services can be benefitted. BMT can meet the business deliverables. AWS
updates the system and the database on a regular basis, so BMT can be able to use the
latest and updated cloud information service. Brisbane Multi-Faith Temple will have to
take any hassle. AWS provides advanced security as well. The cloud services coming from
AWS contains the latest security updates. The security updates will keep BMT’s system
and database safe and secure all the time. BMT will not have to worry about the security
breaches and virus attack. BMT can be able to use the latest operating system on the cloud
database (Carle et al. 2015). AWS provides advanced software solutions, and they will not
have to think about updating the system and the database time to time. The patrons can be
able to donate to BMT securely with the aid of AWS cloud services. The customers can be
able to order food items online with the help of AWS cloud services, and they can enjoy
hassle-free shopping. The WAWS will allow them to order food online with ease. The
customers can be able to pay online via bank card securely and easily with the help of
Amazon AWS cloud services.
BMT utilising internet, intranet and extranet effectively to fulfil communication and
collaboration techniques
The intranet connectivity helps Brisbane Multi-Faith Temple to conduct the
business activities with ease over the internet. The intranet connectivity can assist the
employees of the organisations to stay connected with each other. The employees can stay
connected with each other with the help of intranet connectivity. The intranet connectivity
also helps the managers of the organisations to know the business operations currently
taking place within the organisation premises. The intranet connectivity aids collaboration
between workers and the managers. The workers working in all the subsidiaries can
communicate with each other all the time. Again, they can establish communication with
the customers all throughout day and night 24x7; the can get feedback from the customers’
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end (Klukas, Chen and Pape, 2014). The employees can acknowledge about the latest
stock availability of the food items. The intranet connectivity can be helpful for BMT to
establish communication with the internal stakeholders. The employees can establish
communications with the patrons.
The extranet connectivity can assist in establishing a connection with the
employees across the charitable organisation. An extranet is controlled private network
that helps the vendors, customers, suppliers and partners to stay connected with each
other. The extranet VPN allows access to the network along with a website to a minimal
extent. The extranet VPN can be able to secure the system and the database of Brisbane
Multi-Faith Temple. BMT with the help of extranet connectivity can serve customers
better (Fang et al. 2015). The extranet connectivity helps the customers to conduct
business over the cloud platform with ease. Brisbane Multi-Faith Temple can easily store
files, can easily access files and can retrieve files with the assistance of the extranet
connections.
BMT adopting ‘Change Management’
Change Management signifies how employees work and hoe business of a
particular organisation operates. The organisational change affects the stakeholders, the
managers all the employees of the organisation. The organisations adopt the change
management due to the four reasons for increasing competitive advantage, for business
survival, for improving organisation's efficiency. The organisations that want to expand
their market share adopt the change management (Ahmadi, Nilashi and Ibrahim 2015).
Brisbane Multi-Faith Temple must train their employees well before the implementation
of change management in their premises. Brisbane Multi-Faith Temple must choose the
appropriate change that can suit both the employees and the stakeholders of the charitable
organisation. BMT must choose Clardy’s techniques to acknowledge workers coping with
changes. BMT following Clardy’s techniques, the business including the stakeholders, can
be able to deal with changes and grant those changes automatically.
BMT thus prepare a model by which their business activities can get embellished.
Brisbane Multi-Faith Temple must analyse the Clardy’s model thoroughly, and they
should implement it. All the employees and the stakeholders must agree with the model
proposed for the charitable organisation. The proposed model configuration can help in
reducing the issues that have been aroused (Nijssen et al. 2014). All the employees
including the managers and the stakeholders must maintain the regulations appropriate to
ensure the success of the organisation. All the branches of BMT charitable organisation
must follow all the rules and the regulations inappropriate manner to ensure organisation’s
long-term success.
Security and ethical issues aroused while adopting the information system
The hackers can hack the system and the database of BMT and in this way the all
the important data of the system can get breached and get compromised. The financial data
and all the business data can be at risks due to the malware attack and ransomware attack.
Thus it is a severe threat for Brisbane Multi-Faith Temple. The charitable organisation can
face severe financial loss. They lose the customer base. Their reputation can get
endangered as a result of this. Brisbane Multi-Faith Temple store important information
about the customers, their database contains the important information of the employees as
well. All those confidential data can get compromised as a result of the virus attack and
the malware attack. For this reason, Brisbane Multi-Faith Temple should consider the
security threats very seriously. Brisbane Multi-Faith Temple will have to make sure their
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database and system should not get breached at any cost (Tarhini, Arachchilage and
Abbasi 2015). There are various kinds of cybersecurity threats exist they are online fraud,
denial of service attack, phishing, cloud computing risks, and the unauthorised access.
Brisbane Multi-Faith Temple must safeguard their system and ensure the security
of their database and the system. They must install an antivirus program on their system.
BMT can ensure security for their system by implementing a firewall. The firewall can
give them protection against the unauthorised access. BMT can save their system and
database by taking into account several security aspects (Postma et al. 2017). They should
take the following countermeasures like antivirus installation, installation of antimalware
tools, employees policies awareness, physical security of the customers, fraud detection
and lastly fraud prevention. Brisbane Multi-Faith Temple must offer every department of
the organisation personal access and a different access level. Every employee must have a
unique ID and password. Every department must have their identification code as well.
For example, customer care units or the customer service team must not provide access to
the entire business information. The customer service team should have access to the
customers’ data and the purchase orders. They should not provide access to the entire
database (Li et al. 2017). The entire database contains the information about every
employee. The employees of all the subsidiaries of BMT must be stored in the database.
Only the administrators must have access to the entire database. The administrators are
responsible for controlling and monitoring the entire system, so they should have access to
the entire database and the system only and no one else.
Thus, different departments of Brisbane Multi-Faith Temple should have different
access to the business information (Liu and Wang 2016). BMT can safeguard their system
and the database by applying user-id and password; both these can protect the sensitive
information from getting breached. Thus severe damages, as well as information
revealing, can be prevented to the utmost.
Summary and Recommendations
Brisbane Multi-Faith Temple is one of the charitable organisations a group of
volunteers runs this organisation. Sam Sharma is the chairman of BMT. Sam with his
members started the first temple at Mount Cotton; their popularity increases very quickly,
the charitable organisation thus decides to open subsidiaries to expand their market share,
to enhance their sales and productivity and to earn more and more revenues. Initially, at
Mount Cotton, they had one priest, one admin staff, one cleaner and an army of
volunteers. Since they have opened many subsidiaries, they have employed now fifteen
priests, five cleaners, twenty admin staffs, one handyman and one handyman and one
accountant.
Sam is worried about the entire business activities of the BMT. He is thinking how
he will manage all the volunteers, how he will manage the subsidiaries. He is also tensed
thinking about how he will handle the customers. He decides to take up the IT services;
however, he is unaware of the potential benefits of IT. He is also worried about the total
budget required to implement the IT services on their premises. He wants an online
platform where the patrons can donate online; the customers can order and purchase foods
online. He wants a secure IT system by which the can control all the subsidiaries. He with
the aid of IT services wants to communicate with the employees smoothly.
The report has depicted the information system in details. The report explains how
the information system can affect the future operations at BMT. The report illustrates how
the information system can create an impact on the communication process, how the
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information system can create an impact on BMT’s current business operations, how
business operations can affect decision making.
The report also focuses on the problems that they can face while adopting the
information system. The employees of the organisation are not used to the IT services.
They can cause immense difficulties while taking up the information system. It is a matter
of concern whether they can satisfy the customers or not. There are chances of security
breaches as well. They are concerned that moving to the cloud is quite expensive and
whether moving to the cloud will ultimate provides them provide benefits or not. The
malware attack can simply make the entire system vulnerable to use. The intruders can
steal important data from the database of BMT, as a result of this; the financial operations
of the database can get disrupted. The intruders can listen to the communication
unethically and can get to know the secrets of the company. BMT can face several losses,
can lose the customer base. Sam decides to introduce e-commerce activities. The website
is in beta mode; he is also tensed whether he can conduct the business activities smoothly
and effectively or not.
The report illustrates the key requirements of BMT as well. Brisbane Multi-Faith
Temple can be benefitted with the aid of Management Information System (MIS). MIS is
an absolute necessity. BMT can acquire important information of the suppliers, inventory
of delivered goods and payroll expenses. The information system can gain a competitive
advantage due to the implications of MIS. They can stay ahead of others with the aid of
MIS. MIS can help the managers to communicate with employees across all the
subsidiaries. It can facilitate the employees and stakeholders of the company. BMT can
ease the e-commerce activities; the information system can be helpful in ordering foods
online.
The report provides details of Enterprise Collaboration System (ECS) alongside
Management Information System (MIS). ECS can help BMT to provide excellent
customer service. BMT by implication of ECS can depend on internets and extranets for
electronic communication and manage the electronic work. The AWS services can give
them several benefits all of them have been illustrated in the report. The secured cloud
services from AWS services can give them several advantages to conduct business
activities over the cloud platform. The customers, the patrons and the stakeholders can
enjoy secured service. The IaaS services have been defined in the report.
The benefits of extranet and intranet services have been defined in the report a
well. The employees of all the subsidiaries can stay connected with each other all the time.
The managers of BMT can keep track of the employees all the time and can give feedback
all the time. The extranet VPN’ benefits have been stated in the report. The extranet
connectivity can help the business can help the employees to carry out the business
activities over the cloud platform. BMT can store, access and process data with the
assistance of the extranet connectivity.
The report has stated the beneficial aspects of the change management. BMT
should adopt the change management as that can help the organisation to get the
competitive edge. The information system can help them to mitigate any issues aroused in
the system. The employees must maintain the rules and regulations correctly to assure the
success of the organisation.
The report also focuses on the cyber threats that they BMT can face. BMT by
installing antivirus program and firewall can safeguard their system. The antivirus
program along with the effective use of information system can protect their system and
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the database. BMT must consider the privacy aspects. Every employee must have user-id
and password assigned, and BMT must assign employees with limited privileges
depending on their roles. In this way, BMT can successfully implement the information
system and can successfully carry out the business activities.
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