Communicate as a Leader: Communication Plan Template

This Communication Plan Template provides learners with a comprehensive guide on how to communicate effectively as a workplace leader. It includes identifying communication tasks, evaluating communication methods, and overcoming potential barriers. The plan also includes examples of communication with individuals and teams, as well as sources of information used in preparing the report.

BSBLDR412 - Communicate effectively as a workplace leader
COMMUNICATION PLAN
Learner Name
Learner’s Work Role
Workplace/Organisation
State/Territory
Version Control and Document History
Date Version Number Document History
Add more rows as necessary
Communication Plan Template Version 1.0 Produced 29 April 2021
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1. Communication Tasks
Communication Task
Identify the
communication tasks you
will demonstrate in at
least four separate
occasions in your role as a
workplace leader.
Purpose of
Communication
At least one purpose
per communication
task
Individual or Team to be
Communicated With
Identify the work role of each
individual (e.g. Admin
assistant) and the name of
each team (e.g. Marketing
team) you will communicate
with.
Expected Outcome of
the Communication
At least one expected
outcome per
communication task
Context of the Communication
Context of communication refers to
the situation (i.e., circumstances
under which you are communicating
and whom you are communicating
with) and environment (i.e., where
you are conducting communication).
Communication Methods
Identify at least two
alternative methods for each
communication task.
For all four occasions, at least
two verbal communication
methods and at least two
written communication
methods must be selected and
used.
Communication with
Individuals
At least two of the
occasions must be with an
individual.
1. Negotiating with
an individual
regarding extending
his notice period
before leaving the
organisation.
The purpose of the
communication
task is to establish
clarity and
ensuring proper
organisational
policies to avoid
chaos.
Accountant The expected
outcome of this task
is to convenience
the individual to for
1 month extension
until a new
competent
candidate can
replace him.
The context of this
communication task relates to
work policies of the organisation
and it is important reduce the
negative impact of employee
turnover.
a. Informing the candidate
via email about the
given situation and
what is expected of
him.
b. Face to face interaction
and personal meeting
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3. Warning an
individual about his
inappropriate
behaviour leading
arguments and
discussion with
various team
members.
The purpose of the
task is to ensure
that grievances of
individuals are
properly addressed
by the leader.
Sales executive The outcome of this
communication task
is to resolve issues
of the team
members through
warning the
individual and agree
him on improving
his behaviour.
This communication task is in
context with leadership
responsibility to effectively
manage a team and ensure their
team members are content.
a. Face to face personal
conversation with the
individual.
b. Using appropriate
gestures and body
language through non-
verbal communication
approach.
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Communication With
Teams
At least two of the
occasions must be with
teams.
1. Group meeting to
discuss initiation of a
new project with the
teams.
The purpose of this
communication task is
to elaborate
understanding on
requirements and
objectives of the new
project that is being
executed. This meeting
would be purposed at
establishing job clarity
and roles.
Project
management team
The expected
outcome of this
task is to ensure
clarity of roles and
to establish
effectiveness in the
project
implementation .
This task will ensure
that all resources
and targets are
properly allocated
to the team
members.
The context of this
communication task is to achieve
efficiency and to maintain
decorum of the organisation as
on how normal practices are
carried out through constructive
processes and proper delegation
of work. This task in in context to
establish clarity in mind of teams
as on how they are supposed to
carry out their functions.
a. All the team members
will be informed about
the meeting via email
where their roles would
be stated in brief.
b. This task would be
supported with
accurate visual
representations as well
in the conference room
where leader will
explain the project with
charts and speech as
well.
3. Giving feedback to
teams members for
their performance
and contribution in
the completion of
project.
The purpose of this
communication task is
to provide feedbacks
which is important for
performing appraisal
and measuring overall
competence of the
Project management
team
The expected
outcome of this
task is satisfaction
and contentment of
employees for
recognising and
appreciating their
The context of this communicate
task is to ensure recognition of
efforts of team members as well
as ensuring that their
performances are measured and
controlled as per the determined
standards.
a. The feedbacks will be
provided to groups via
email in brief.
b. The detailed feedback
would be assigned to
the team members with
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employees. Also,
employees would be
given negative feedback
for their poor
performance.
efforts. Moreover,
it is also expected
that individuals
must address their
shortcomings and
mistakes.
written method of
communication where
their performance
would be evaluated by
check-list and how they
qualified in their roles.
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2. Organisational Policy and Procedures Relevant to Communication Tasks
Communication Task
These must be the same as identified in Communication Tasks section.
Policies and Procedures
Identify at least one organisational policy and procedure that is relevant to the communication task.
1. Negotiating with individual
The organisational policy to ensure that employees are complying with standards and
requirements regarding the process of resignation as declared in their joining letters.
2. Resolving conflict of individual
it is under the policy of organisation that inappropriate behaviour will not be tolerated with
peers and colleagues.
3. Discussing project initiation
The organisational policies states that it is important for leaders to perform their
responsibility of establishing roles before every new project initiation.
4. Giving feedbacks
It is the organisational policy that implies effective feedback in order to conduct the
process of appraisal.
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3. Evaluation of
Communication
Methods
Evaluate the identified
communication
methods according to
the task requirements
and organisational
policies and procedures
identified.
Communication Task
These must be the same as
identified in the
Communication Tasks
section.
Communication Methods
These must be the same as
identified in the
Communication Tasks
section.
Strengths
One strength must relate to
task requirements; the other
must relate to organisational
policies and procedures
Weaknesses
One weakness must relate to
task requirements; the other
must relate to organisational
policies and procedures
Communication Method
to Be Used for Task
Method
Choose one
communication method to
use for each task, based on
the evaluation
Reason for Choice
Provide at least one
reason explaining why
your chosen method to
implement is better than
the other.
1. Negotiation a. Verbal Constructive conversation
with more understanding of
concerns
Leads to lengthy discussions
and disagreements
communicating with
personal face to face
conversation addressing
and stating all issues and
concerns.
for negotiating, verbal
communicate is highly
effective and preferred
as leaders have to
convince individual on
agreeing on terms.
Helpful in reducing negative
impact of employee
turnover
might result in employees
dissatisfaction and leaving
organisation on bad terms.
c. Written more clarity on the individual might not be
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expectations able to address his queries
proper way of
communicating maintaining
organisational decorum
organisational policies
becomes ineffective when
individual do not respond.
4. Conflicts a. Verbal more effective in
discussions
might differ in
interpretation by individual
verbal communication is
prefered
it is highly effective for
ensuring agreement and
peace at workplace
through influencing
behaviour of individual
by strong warnings and
stating obligations.
helpful in establishing
peace through ensuring
proper behaviours
leads to chaos and
arguments impacting on
workplace environment.
c. Non-verbal changing regular behaviour
with gestures is a crucial
method of implied
communication
the gestures and body
languages might not be
noticed by individual
No discussions and
arguments
unclear and ineffective
mode of communicating
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7. Meeting a. Written effective in interpreting
message
employees might have
queries
visual communication
and speech is preferred
it will help in ensuring
clarity as the actions are
to be explained using
various charts and
innovative ideas during
speech.
formal mode of
communication
lack of clarity
c. Visual and speech highly effective and
constructive elaborating
high understanding
too much collision of
perspectives
enhancing participations
and innovative ideas in
meeting
lengthy mode of
communicating
10. Feedbacks a. Email Simplified process lacking description written method is
preferred in the form of
proper document
this process is highly
effective and improves
satisfaction and clarity
in performances of
employees.
Brief process; less time
consuming
dissatisfaction among
employees
c. Written documents High satisfaction of
employees
more time consuming
Effective in detailed
measurement of employees
performance
Less economical
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4. Potential Barriers and Solutions to Achieving the
Expected Outcome of the Communication Task
Communication Task
These must be the same as identified in
Communication Tasks section.
Potential Barriers
Identify at least two for each communication task.
Solutions to Potential Barriers
Identify at least one solution for each potential barrier
1. Negotiation a. Disagreements and collision of thoughts offering motivation in form of monetary benefits
b. Pessimistic impact of employee turnover inducing the process of hiring through hrm
3. Conflicts a. Chaotic situations and negative influence on workplace
decorum
more emphasis must be paid on communication style
b. Inappropriate behaviour of individual might decline
leader's influence
individual must be given with written code of conduct as on
how to behave during communication task
5. Meeting a. Dissatisfaction due to too much involvement of various
suggestions of team members
asking for opinions and suggestions of employees one by
one and stating proper set of rules
b. Time consuming process defining time limits for every visual graph and its
explanation.
7. Feedback a. Overconfidence among individuals might promote
lineancy
ensuring continuous improvement in performance of team
b. Creates sense of jealousy among individuals who
received negative feedback
inspire and induce motivation among those who received
negative feedback for their inefficiency performance.
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5. Implementation
Date and Time of
Communication Communication Task. Individual or Team
Communicated With
Communication Method
Used
Actual Communication
Outcome
At least one for each
communication task
The actual outcome must
be based on the expected
outcome
Follow-up Action
At least one for each
communication task
These must reflect the
communication task,
person/s, and
communication method
identified in previous
sections.
Action Date by when follow-up is
due
Communication With Individuals
1. 11 april at 2:30
p.m
negotiation accountant verbal acceptance of individual
on extension of notice
period
ensuring certification and
other perks to individual
2. 11 april at 11
a.m
conflict sales executive verbal Improvement in
behaviour of individual
towards peers
Reviewing and receiving
feedback from team members
about individual behaviour
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Communication with
Teams
3. 12 april;
2 p.m
meeting project
management team
verbal and visual clarity of roles and
responsibilities
effective execution of project and
appreciation for team efforts
4. 1 may 2
p.m
feedback project
management team
written high motivation and satisfaction
of employees
Constructive appraisal process
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Sources of Information Accessed
Record all the sources of information used in preparing this report and the type of
information sourced.
Source Type of information sourced
Touhidul, I.A. and Sorooshian, S., 2019.
Balancing for an effective communication in
organizations. Science and engineering
ethics, 25(5), pp.1605-1607.
article
Van der Molen, H.T. and Gramsbergen-
Hoogland, Y.H., 2018. Communication in
organizations: Basic skills and conversation
models. Routledge.
book
Tubbs, S.L. and Carter, R.M., 2020.
Communication in Organizations. In Shared
Experiences In Human Communication (pp.
229-258). Routledge.
article
Bisel, R.S. and Rush, K.A., 2021. Communication
in organizations. In Oxford Research
Encyclopedia of Psychology.
encyclopaedia
Strawser, M.G., Smith, S.A. and Rubenking, B.,
2021. Multigenerational Communication in
Organizations: Insights from the Workplace.
book
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Routledge.
Vidal, B.I., 2020. Face-to-face communication in
organizations. Review of Economic Studies.
article
Dühring, L. and Zerfass, A., 2021. The triple role
of communications in agile
organizations. International Journal of Strategic
Communication, 15(2), pp.93-112.
journal
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Annexures
Document annexures of the following documents.
Annexure Documents
Annexure 1 ☐Organisational policies and procedures that are relevant to the identified communication tasks.
END OF COMMNICATION PLAN TEMPLATE
Communication Plan Template Version 1.0 Produced 29 April 2021
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