Report on Importance of Effective Communication and Barriers
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Added on 2020-06-03
Report on Importance of Effective Communication and Barriers
Added on 2020-06-03
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COMMUNICATE IN ABUSINESS ENV
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Communication needs of internal and external stakeholders................................................11.2 Different communication model which support administration...........................................11.3 Effectiveness of different communication system................................................................11.4 Factors that affect the choice of communication media........................................................21.5 Importance of using correct grammar, sentence structure and spelling in businesscommunications..........................................................................................................................21.6 Factors to be taken in planning and structuring different communication media.................31.7 Explain ways for overcoming barriers of communication....................................................31.8 Explain the use of communication theories and body language...........................................31.9 Explain proof-reading techniques for business communication...........................................4TASK 2............................................................................................................................................42.1 Identify the purpose and audience of the information to be communicated.........................42.2 Select communication media that are appropriate for the audience and information to becommunicated.............................................................................................................................42.3 Present information in the formal layout and style that is appropriate to the information tobe communicated........................................................................................................................52.4 Followed agreed business practices when communicating in writing..................................52.5 Adapt the style and content communication, appropriate for audience................................5Know your audience...............................................................................................................5Communication objectives.....................................................................................................5Understanding that every audience is different .....................................................................52.6 Present written communication that are clear, expressed correct in grammar and reflectwhat is intended...........................................................................................................................52.7 Meet agreed deadlines in communicating with others..........................................................6TASK 3............................................................................................................................................63.1 Identify the nature, purpose, audience and use of the information to be communicated......63.2 Use language which appropriate and correct for the audience..............................................6
3.3 Use appropriate body language and tone of voice to reinforce message..............................73.4 Identify the implication and meaning of information to be communicated verbally............73.5 Confirm that a recipient has understood the information......................................................73.6 Respond in a way which is appropriate to the situation and accordance with organizationpolicies........................................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONBusiness communication plays an important role in managing organisational functions.The report will evaluate the importance of effective communication and barriers to effectivecommunication. Further, it will outline the importance of framing sentences properly byconsidering grammar and punctuation at specific places. TASK 11.1 Communication needs of internal and external stakeholdersCommunication within an organisation is always purposeful whether it is to inform, toteach, to persuade or to request action. It is a process that must be understood by both the senderand receiver of the message in order to be successful. The communication needs of an internaland external stakeholders differ slightly due to their position in relation to the organisation.Stakeholders are any individuals or groups that are involved with an organisation. Internalstakeholders include people who work from within the organisation, such as employees,volunteers, managers and CEO (Locker, and Kaczmarek, 2013). Apparently, Externalstakeholders are the people who are affected by the work and activity of the organisation such as;shareholders, investors, customers, clients and suppliers. Thus, it is important as it helps ineliminating problems which can arise due to communication gap.1.2 Different communication model which support administrationThere are a number of different patterns of communication that take place in business. Theydiffer due to the direction and flow of the information. Communication within administration caninvolve letters, meetings, emails, presentations, and memos. The chain model represents a hierarchical pattern of communication which cansometimes be found in military organisations where information is passed down the chainof command (Belás, Habánik, and Novák, , 2014). The star model would be found in all organisations involving teams of people this willensure consistent communication, and in turn improve overall efficiency of theorganisation.1.3 Effectiveness of different communication systemCommunication within business can be in a number of different ways, the methoddepends on the information being delivered. Effective communication relies on how clear themessage is and making sure the appropriate method is used. It is also important to consider any1
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