Communicate in Business Environment
12 Pages3640 Words72 Views
Added on 2020-06-04
Communicate in Business Environment
Added on 2020-06-04
ShareRelated Documents
Communicate in businessenvironment
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1...........................................................................................................................................11.1 Analyse communication needs of internal and external stakeholders..............................11.2 Analyse the different communication models that support administration......................11.3 Evaluate the effectiveness of different communication systems......................................11.4 Explain the factors that affect the choice of communication media................................21.5 Explain the importance of using correct grammar, sentence structure, punctuation, spellingand conventions in business communications........................................................................21.6 Explain the factors to be taken into account in planning and structuring differentcommunication media............................................................................................................21.7Explain ways of overcoming barriers to communication..................................................31.8Explain the use of communications theories and body language......................................31.9 Explain proof-reading techniques for business communications.....................................3TASK 2............................................................................................................................................32.1 Identify the purpose and audience of the information to be communicated....................32.2 Select communication media that are appropriate to the audience and information to becommunicated.........................................................................................................................42.3 Present information in the format, layout and style which is appropriate to the informationto be communicated................................................................................................................42.4 Follow agreed business practices when communicating in writing.................................42.5 Adapt style and content of communication , appropriate to specific audiences..............52.6 Present written communication that are clear, expressed in correct grammar and reflectwhat is intended. ....................................................................................................................52.7 Meet agreed deadlines in communicating with others ....................................................5TASK 3............................................................................................................................................53.1Identify the nature, purpose, audience and use of the information to be communicate ...53.2 Use language that is correct and appropriate for audience needs.....................................63.3 Use of appropriate body language and tone of voice to reinforce messages....................63.4 Identify the meaning and implications of information that is communicated verbally....63.5 Confirm that a recipient has understood correctly what has been communicated...........6
3.6 Respond in a way that is appropriate to the situation and in accordance with organisationalpolicies and standards.............................................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8Books and journals.................................................................................................................8
INTRODUCTIONCommunication is a process of exchanging information, ideas, thoughts, feelings andemotions through speech, signals, writing, or behaviour. The language that we use should beeasily understandable, accurate and tactful. In this report, communication needs of internal andexternal stakeholders are discussed along with different communication models that supportadministration. Further, factors that affect the choice of communication media are alsoexplained.TASK 11.1 Analyse communication needs of internal and external stakeholdersInternal: Communication internally can be less formal due to familiarity betweenmembers of a team if between colleagues (Craig and Campbell, 2012Botha, A., Kourieand Snyman, 2014). However, it is typically informative in nature, Individual.e.regarding sales processes, business requirements/needs, or performance. External: This type of communication is varies largely on what the business wants/needsfrom its external audience. In terms of investors, a company would be more honest withfigures than it would with customers/consumers, Individual.e. margin profits or companyperformance, in order to secure money from individuals. 1.2 Analyse the different communication models that support administrationShannon and Weaver Model Of Communication (1948)-This is one of the earliest modelsof communication and lays out the process of conversation to evidence what could go wrongfrom ‘source’ to ‘receiver’ as a message is ‘encoded’ and ‘decoded’ by two people.Schramm’s Model (1954) alters this simplistic model, showing that encoding and decoding is nota one-sided process and that by converting ideas into words humans are constantly encoding anddecoding messages to be decoded and encoded again (Hillary, 2017).1.3 Evaluate the effectiveness of different communication systemsTelephone-Telephone calls are one of the most common forms of communication used inbusiness.Email - Comparatively to telephone calls, email is entirely written, resulting in a lack ofverbal question and limited understanding of objectives such as personality or attitudes. Face-to-face : Meeting external stakeholders is an important way to create a relationshipwith important business relations. People create their perspectives of others through body1
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Communication in a Business Environment Assignmentlg...
|13
|3716
|145
Business Administration Assignment - Asda Stores Ltdlg...
|16
|4532
|225
Communicate in a Business Environmentlg...
|11
|2937
|404
Communicate in a Business Environment Essaylg...
|10
|2831
|113
Report on Importance of Effective Communication and Barrierslg...
|13
|3353
|59
Analyse the Communication Needs of Internal and External Stakeholderslg...
|15
|4285
|223