Communicating in Health & Social Care Organisation
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Added on 2019-12-18
Communicating in Health & Social Care Organisation
Added on 2019-12-18
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Communicating in Healthand Social Care Organisation
Table of ContentsTASK 1.......................................................................................................................................31.1..........................................................................................................................................31.2..........................................................................................................................................41.3..........................................................................................................................................51.4..........................................................................................................................................6TASK 2.......................................................................................................................................62.1..........................................................................................................................................62.2..........................................................................................................................................72.3..........................................................................................................................................72.4..........................................................................................................................................8TASK 3.......................................................................................................................................93.1..........................................................................................................................................93.2........................................................................................................................................103.3........................................................................................................................................10CONCLUSION........................................................................................................................11REFERENCES.........................................................................................................................12
INTRODUCTIONIn the health and social care sector, it is important to have healthy communication inbetween the staff and employees. It is significant for the organisation that to develop goodcommunication skills among workforce so that effective communication with service usersand staff can explain the treatments in future.. In the present report, Mrs D who is 83 yearsold and she don’t want to attend her Day Centre for a long period of time and as she wasbecome depressed Recently, she has been diagnosed with a medical issue and she was notable to use Minicom services for a long period of time and younger neighbour is also makingthe phone calls In this report, it has been described that there are different modes ofcommunication that are classified into verbal and non-verbal forms (Archer and et. al., 2011).Some factors which are highly influential in the process of communication including values,cultures, legislation and many more regulations which are made by the professions. have alsobeen focussed. Some theories of communication are also applied which help the organisationto improve the communication process.TASK 11.1There are four different theories in the practice of health and social care organisationwhich can help Mrs D to make effective communication with others. These theories arePsychoanalytical, Humanistic, Behavioural and Cognitive theory. Some of the theories areexplained as below:Behavioural Theory – This theory can be referred as psychological approachfoundation of which is notion. This theory can be divided into four parts i.e. collectivebehaviour, theories of political behaviour, theory of planned behaviour and learning whichhelps the patient to understand the effectiveness of communication with others (Barry andEdgman-Levitan, 2012). This theory is largely based on learned response about specificstimuli. This theory can explain the method of language acquisition of echoic response whereinfants imitated the sound which is provided by Park Day Centre. This theory focuses on thebehaviour and highlights the present and future needs of person in health and social careorganisation. For checking to Mr D one doctor arrived to the his room and look away after
looking to his. Mr D lost his all hope and fell down. But unfortunately there was no injury.The doctor has to do the effective communication with him to understand his problem.Humanistic Theory – In this approach, study of an individual is done in whichperson highlights the interest of rejecting significance of behaviour and unconscious impulsewhich results from the past (Bennett, 2010). This theory can be divided into two approachesi.e. person-centre and the transactional theory. In health and social care organisation, goal ofthis theory is that to make clients friendly in their own personal experience to acceptthemselves in all aspects. It also helps Mrs D to minimize the challenges which are beingfaced by her. To achieve the goal of this theory, there must be good relations and effectivecommunication between customers and the therapist. The doctors of park day centre has toprovide the friendly the environment to their clients so that they can share there problems.The senior consultant of Park Day centre has came forward to look Mr D so that they canmake good communication skills with him. 1.2In Park Day Centre, there are many ways to communicate i.e. it can be verbal or non-verbal communication (Shannon-Weaver Model. 2017). In verbal communication, it is usedwhen the organisation is providing some information or training to clients. This training canbe provided on telephones, face to face and many more techniques can be used as well. Onthe other side, non-verbal communication is used when the client is deaf or mute. In thiscommunication,some factors are included that bear in the mind of patients and these arehand gesture, body poster or physical appearance. Mrs D is deaf so these factors can help herto do proper communication with doctors and nurse and can be also used as symbols, picturecards etc. In health and social care organisation, benefits of effective and efficientcommunication is that practice which is used by professionals. Use of communication in thisfield is to foster growth and development of the practice (Du Pré, 2010). The communicationcan also be used in Park Day Centre to ensure that innovative ideas and the best practices canbe shared among health care professionals and social workers to make improvement in theorganisation. In this Park Day Centre, the communication is effective which helps to providepatients with self-steam provision of practical help and advice regarding their conditions.Park Day Centre can use the Shanon-Weaver model to communicate an effectivemessage to the clients. In this model, all individuals have some source of information which
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