Communication in Health and Social Care: Skills, Theories, and Types

Communicating in Health and
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Key communication skills in health and social care....................................................................3
Different theoretical concepts of communication........................................................................4
Main types of communication utilised within health and social care practice............................5
TASK 2............................................................................................................................................6
Factors effecting communication in a health sector....................................................................6
Alternative means of communication..........................................................................................7
The Caldicott report of confidentiality........................................................................................8
TASK 3............................................................................................................................................8
Benefits and challenges of information and communication technology (ICT) in health and
social care practice.......................................................................................................................8
ICT has benefitted health and social care practitioners...............................................................9
Data protection act and its application in health and social care...............................................10
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Healthcare is one of the most prominent Industry that is most found in all the countries. it is a
vast industry in which there are certain severities that are being dealt with. In this particular
industry communication plays a major role. Communication is necessary and is an important
prospect in almost all the sector and that with regard to Health Care industry is said to be one of
the prominent aspects that will have to be maintained (Howick, 2018). It is not until when a
proper communication is maintained between the professionals as well as the client that the
Healthcare industry cannot move ahead establishing its goals and objective. The entire report
will bring about the usage of communication in Healthcare and social care and its prominence at
every stage.
TASK 1
Key communication skills in health and social care
Communication plays a major role in determining the standards of any organisation whether it be
any industry. Communication is a root cause of bringing about a good orientation which is
required for a sector and that can only be achieved by proper means and measures. The
Healthcare sector is one of the vast sectors and the social care providers are said to be the major
assets that will bring about a good amount of attention that is required for people who are
suffering. In this regard communication plays a major role in determining the standard where
they will have to follow certain aspects and components that are a part of communication skills.
Few of the required communication skills are as follows:
Listening and attending: one may not be able to identify the most ironical standards that are
oriented with listening. In a Healthcare and a social care sector listening is the first and foremost
priority that will have to be developed because in order to bring about an incredible change with
regard to the policies of patients or people who are approaching the sector, it is first necessary
that they will have to listen to what their problem is. Listening is one of the major
communication skills that will have to be sharpened at regular intervals and the words that are
indicated by different set of people will bring about an ideology that is to be incorporated.
Nonverbal: nonverbal refers to the language of the body that is best seen while communicating
(Schroyen, 2018). It is also one of the major forms of communication skills where a person is
portrayed in the manner with which they orient certain phenomena. In this regard, language can
only be propagated in the form of body actions and that is when people derive means of

determining a person. To develop positive orientation with regard to ones own self it is required
that non-verbal communication will have to be practiced.
Questioning: questioning is also one of the major forms of communication skills because it is not
until when the people who are working in the health sector and social care put forth their
questions towards the other person who approached them that they get to understand their
criteria. For this the communication skill that is more obvious is questioning. It will also derive
the barriers in between different concepts that are a part of understanding an individual. Through
questioning process an individual can get to understand the standards of different patients or
people who are suffering (Schroyen, 2018).
Written skills: writing skills are also one of the major skills that are to be pursued by people who
are working in Healthcare and social care sector. Many misunderstandings might take place with
regard to the wrong prescriptions that are given. Medication is one of the feasible means that is
offered to people all around and that can only be determined by the possible skills of writing.
Many times the health care professionals might go in a wrong scenario of describing something
that is due to the patients. In this regard the wrong prescription might give a wrong medication.
Writing skills are to be perfectly enhanced and understand such that it will avoid confusion.
Recording: recording is also one of the major communication skill that will have to be portrayed
by people who are working in the Healthcare and social care professionals (Brooks and et.al,
2019). It is not appropriate until the data which is due to the patient is managed in a more
efficient manner that it can bring about a good and vital competence towards giving a proper
medication which is required. In this regard all the patient’s data that is to be recorded will have
to be carry forwarded in the right manner. This can be useful while sharing the relevant data with
people who can manage the individual upon their problem.
Different theoretical concepts of communication
There are different theories that will bring about the onset of communication policies in a health
sector (Brooks and et.al, 2019). Firstly, communication is one of the major phenomena that will
have to be practiced in the healthcare sector. The different theories that will fall in this regard are
as follows:
Behavioural theory: behavioural theory will fall upon different onset of criteria that will
determine the collective behaviour as well as the political behaviour that is one of the important
requirements. It will help to understand the different individuals that approaches the institution