Communicating in Health and Social Care Organisations

Communicating in Health and
Social Care Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
1.1 communication theories in the context of health and social health care .......................1
1.2 use of communication skills inn health and social health care .......................................2
1.3 methods of dealing with Inappropriate interpersonal communication between individual
and social care settings .........................................................................................................3
1.4 strategies to support users of healthcare services with special communication needs..4
LO 2.................................................................................................................................................5
2.1 How communication process influenced by cultural and value factors...........................5
2.2 How legislation, codes of practices impact on communication practices in health and
social care...............................................................................................................................6
2.3 Effectiveness of organizational system and policies in promoting good practice in
communication.......................................................................................................................7
2.4 ways of improving communication process in health and social care.............................8
LO 3.................................................................................................................................................9
3.1 Standard ICT software packages to support work in health and social care....................9
3.2 Benefits of using ICT in health and social care for users of services, care organizations
and workers..........................................................................................................................10
3.3 Legal consideration in the use of ICT impact on health and social care........................10
Questions and answer..........................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Communication refers a skill and a process of sharing views, informations and making
contact with others and being understood (Foronda, MacWilliams and McArthur, 2016). It is
important to have effective communication sources at health and social care in order to improve
health of patients.
This present study is going to show effectiveness of using communication skills and
theories at workplace in order to improve relation and solving miscommunication problems. It
will cover the communication skills which are needed to the nurses at the workplace of the
company and also cover the influence of the communication in the culture and the value
factors. This report will explore the use of information and communication technology in the
health and social care organization.
LO1
1.1 communication theories in the context of health and social health care
A healthy and the effective communication is the 2 ways of the process in which one
person listen, and they tries to understand what the other person is providing the information.
Ac good communication include the process of active listening and understating the
information properly. In the Healthcare organization communication plays the important role
between the client and the staff (Banwart., 2020). The company employees should talk
effectively and clearly with the patents, so they can create good relations with them and provide
the better healthcare to their patent. There are some theories of the communication which can
e applied on the health care organization for the better engagement.
Cognitive theory
This theory is related to the human Brain and the intelligence of an individual and this
theory deals with the storing, encoding and processing the information from the other. For
example- To apply this theory staff members have to understand the problematic and listen to
the patents careful. After getting the proper solution they provide the solution of their problem
and create good image among them. This theory I have applied in my previous workplace
where it helps us to understand the behavior of the patents and what they demand from us.
Behavioral theory
1

In theories theory individual try to understand the behavior of the person to understand
the useful information. In the context of health and social care it is important for the Nurse and
the factors to understand the behavior of the patents, so they can get what actually the problems
is an according to the information they get from the patent or the client they provide the proper
treatment of the solution to them. AT the workplace of the company if they will apply this they
practically then they will able to understand the demand of the patent through their behavior.
For examples – Behavior of the patents also provide the information that they are getting
proper care or not so Nurses can observe the behavior of the patents at work.
Physiological theory
This theory deals with the stress, emotion and type of behavior of an individual.t is the
duty of the organization to train their employees in order to provide right source of
communication to their customers (Delerue and Sicotte., 2017). These techniques should be
implemented using knowledge and skills. In case of health care , Humanistic theory is applicable
to communicate with client , to know her needs and show her respect in her desires. This theory
of communication with her will help to make her happy and boost her motivation. In practical –
Hospital staff like Nurses have to build good relationship with the patents, so they can feel
good.
1.2 use of communication skills inn health and social health care
To achieve the objectives and the goals of the healthcare institutes , communication
techniques can help to satisfy their customers and provide effective services to them. The health
care and the social workers need the effective communication skills to understand the
requirement of their customers, and they can provide the best possible services to them through
the effective communication skills In the employees. Here are some communication skills
which can be needed in the healthcare employees. For example – listening properly to the
problem of the patent or understanding His problems and providing proper suggestion to them
is also part of effective communication
Understanding the communication cycle – Employees needs to understand the
communication cycle and how it works. The understanding of the communication cycle will be
useful to create flow of communication at the workplace of the company and they can make
good relationship with the customers.
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