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Conflict Management and Resolution Analysis

   

Added on  2020-10-22

17 Pages5810 Words246 Views
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CommunicationAnd Negotiation Skills
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EXECUTIVE SUMMARYCommunication skills is important and crucial for having an effective negotiation skill.Coming across with credibility and confidence is required and acts as an essential part of subtlemix of knowledge and skills that are required for getting success in the the complex businessworld. The report will explain about the correct approaches taken by Erika Graeper in order tonegotiate with the Alven Feng. Erika Greaper is the one who is responsible for resolving theLuna Pens Puzzle. The report will explain in detail about the role of Erika Graeper and AlvenFeng in the case scenario and also the actions taken against the Global services and Alven Feng.Report will describe in detail about the conflict management style and conflict resolutionsmethods taken by the Erika for resolving the Luna Pen Puzzle.
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Table of ContentsEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................11. Outlining the raising the issue of back payments for past misuse of the name possiblelicence or sale for future use...................................................................................................14. Preparing the fax to inform Feng about the meeting in Taipei next week. .......................3SITUATION 2.................................................................................................................................51. Conflict Resolution Method and reason for preferring it...................................................52. Conflict Management Style and reason for choosing it.....................................................73. Further information needed before contacting Alven Feng and ways for obtaining it....10CONCLUSION..............................................................................................................................11References......................................................................................................................................12
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