The Importance of Communication Skills

This assignment delves into the significance of communication skills for individuals. It examines various types of communication skills like questioning, feedback, and listening, highlighting their importance in interpersonal interactions. The benefits of possessing strong communication skills are discussed, emphasizing their role in sharing and receiving information. Additionally, the assignment explores communication theories and their key facts, shedding light on how communication facilitates interaction and knowledge transfer.

Communication assignment

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
ESSAY ............................................................................................................................................3
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

INTRODUCTION
Communication is defines as ability of individual person to exchange thoughts , ideas,
information and feelings to another person. Present report discusses about need of
communication skills in any field. Importance and critical evaluation of communication skills is
also done in the report. Persuasive argument of communication theory is also illustrated.
ESSAY
Communication skills are must for any person to effectively communicate with others.
One should have ability to interact with staff and co-workers in any field of work (Kurtz,
Silverman, and Draper, 2016). Communication is way to transform information and knowledge
to another person . These skills includes listening, clarity in talks, verbal communication,
confidence , open mindedness, presenting skills, writing skills and interpersonal skills. These
skills are essential in every field to communicate perfectly with every one a person meets.
Having good communication skills helps person to perform good in interviews. Person who have
good interaction skills are able to explain their thoughts and ideas which can be understand
easily. I
ndividual person uses communication skills to tell people about requirement to perform
specific tasks. These skills are required to listen to other and understand them properly (Arnold,
and Boggs, 2015) . For example in any company employees wants to know about goals and
objective of organisation. Communication skills help company 's management to tell employees.
These skills support individual in getting job, performing job in well manner, career growth etc.
writing communication skills have same importance as verbal communication skills. One should
posse good writing communication skill to present point of view. Writing skills are most
important for students fro better understanding of things. There are various type of interpersonal
communication skills such as verbal communication , listening skills , questioning skill,
feedback skill, problem solving skill, negotiation skill, team working etc. Some of the skills are
explained below:
Listening skills : Communicating with other requires proper listening to them which is called
listening skill of individual (Cahill, 2014). Listening skill is termed as proper understanding of
thought of the person in front it is ability to understand and receive messages in the process of

communication. It is way to communicate effectively and make the process of communication
successful. If listening is not proper messages and information gets misunderstood. This result
in improper communication and people involved in communication get irritated with each other.
Listening skill is most important any field of work. Listening skill help people to get success in
life. Listening skill assist people in workplace and in society conversations. These skills involves
set of attitude, way of explanation, proper responding etc. Understanding ability is termed as
good listening skills. A person should have good gesture of like making eye contact, proper
sitting, presence of of mind. Listening is of two type active listening and reflective listening.
Active listening is defined as being attentive n whole communication process with speaker.
Where as reflective listening is termed as providing response to speaker that person has
understood every thing (Gillis, Morris and Ridgway, 2014) .Good body language is also requires
for listening skills. There are many type of listening skills which are as follows:
listening to whole person : In this person should understand speaker properly.
Appreciative listening: active listen should appreciate speaker and feel pleasure in listening.
Casual listening: It is a listening without taking any interest.
Attentive listening: In this listener should remain alert in whole conversation.
Evaluative listening: In this listener properly evaluates what is being said .
Feedback skill: Feedback is define as observation of the person who is involved in
communication . The person totally examined and evaluate what speaker is explaining and then
provides his views and feedbacks about that. Feedback skills are required to provide response of
listener to speaker. Feedback is process of giving response to receiver after compiling whole
message of sender. Feedback skills are important because it helps sender to identify the message
effectiveness (Crystal and Crystal, 2016).
It is must when communication takes place only between two persons. Communication in
ineffective without feedback. This is only way for sender to get response from the receiver and
take actions accordingly. Feedback skills are very important in company and business venture. In
any organisation it is required to give feedbacks to employees and tell them what is to be done.
Feedback skill make person to explain what was expected form the communication. Importance
of feedback skills is as follows:
 Feedback skill help in collecting information from sender.

 It makes the whole process of communication complete (Weber and Farrell, 2016).
 Person having feedback skills can measure the effectiveness of conversation.
 These skills support in making decision making process for any organisation.
 Feedback skills helps in problem solving process . Getting response from the receiver is necessary to find out weak areas of communication
process make them improve next time.
Questioning skill: This is the skill in which a person question and gather information from the
speaker. Person having good questioning skill can gather more information form the
communication. Questioner must be aware about what is to be asked by speaker. These skills are
very important in life of student (Moore and et.al, 2013). A student should have good
questioning skills in order to learn everything . These skill helps questioner in getting relevant
information . A questioner must posses skills to ask questions which are meaningful and
relevant to topic. Individual should ask question to speaker about needed information. Good
questioning skills helps any individual in interview process, teaching process an din
maintaining interpersonal relationship.
Benefits of communication skills and their critical evaluation:
Communication skills helps in every discipline of life and helps person to make effective
communication. These skill enables person to prove his/ her point. In any field if person feels
free in communicating with others it effect is seen on performance. The major benefit of
communication skill is that it reduce the chances of misunderstanding. Good listening skill are
required for effective communication however if listening skills are not present in the person it
affects the quality of work and performance.
Feedback skills makes person to get required information. Feedback also helps the
sender to know about what was missing from the given information and areas which are needed
to be to improve. On the other hand giving over feedback to the speaker irritated and frustrated.
Feedback skills are good when the receiver gives positive and relevant feedback. Feedback
skills of person should not complex the process of communication.
Questioning skills are plays vital role in nay field and discipline of person. Having
excellent skills in questioning enables individual to know more bout particular topic (Chien and

et.al 2015). These skills are supportive in learning something new, gathering information,
solving conflicts , negotiation process and improving skills of person. If individual do not have
questioning skills , the person will remain unknowledgeable. Questioning skills are must for
acquiring proper learning about each topic discussed in communication. However sometime
people possessing questioning skills ask unnecessary questions which have no meaning , this
makes the speaker irritated. So questioning skills are good if person asks relevant question to
speaker.
Communication theory: Communication theory is framework in which methods to communicate
are explained. Communication is way of transferring information and knowledge to another
person (Arnold and Boggs, 2015) .The person who gives information is called sender and one
who receives is called receiver. Communication theory consist of five major points which are as
follows:
Mechanistic fact : It describes that communication is a transmission process of thoughts and
information. This transmission take place between two or more parties. If it is between two
person first person is called sender second one is called receiver.
Psychological fact: Psychological facts (Arnold and Boggs, 2015) explain that communication is
not only a process of sending information but also the process of sharing feelings and thoughts.
Thoughts are share by sender and receiver tries to get point of speaker.
Social facts: Social view point describes that communication is outcome of proper interaction
between two or more persons. Result of communication (Communication process, 2017.)
depends upon type of speech. Speaker's way of interaction is important in process of
communication.
Systemic fact: This fact explains that communication always contains new and distinct thoughts
which are discussed when many people takes part and provide their view on topic being
discussed (Crystal and Crystal, 2016.). Second person or listener interprets messages and draws
conclusion from them.
Critical fact: The critical perception suggests that communication is a method through which
one can express his/ her ideas and thoughts in particular field. Individual can express his/ her
authority to all the listener.

Communication theory summarises that interacting with others is must for any individual
to survive. It is a must need for any individual to express ideas and thoughts to others.
CONCLUSION
Summing up the above report it can be concluded that communication is must for any
person to transfer information to other. Type of communication skill like questioning skill,
feedback skill and listening skill has been evaluated. Interpersonal skill and it benefits describes
that person should posses good communication skill to share information and get information.
Communication theory and it facts gives information about various facts of interacting with
others.

REFERENCES
Books and Journals
Arnold, E. C. and Boggs, K. U., 2015.Interpersonal relationships: Professional communication
skills for nurses. Elsevier Health Sciences.
Cahill, J. L., 2014. University professors’ perceptions about the impact of integrating Google
applications on students’ communication and collaboration skills.Journal of Research
Initiatives. 1(2). p.7.
Chien, M. E. and et.al 2015. iCAN: A tablet-based pedagogical system for improving
communication skills of children with autism.International Journal of Human-Computer
Studies. 73. pp.79-90.
Crystal, B.S.N. and Crystal, E., 2016. Improving Nurse-Patient Verbal and Non-Verbal
Communication Skills: ICU Patients with Neurological Communication Impairments.
Gillis, A. E., Morris, M. C. and Ridgway, P.F., 2014. Communication skills assessment in the
final postgraduate years to established practice: a systematic review.Postgraduate medical
journal, pp.postgradmedj-2014.
Kurtz, S., Silverman, J. and Draper, J., 2016.Teaching and learning communication skills in
medicine. CRC press.
Moore, P.M. and et.al, 2013. Communication skills training for healthcare professionals working
with people who have cancer.The Cochrane Library.
Weber, K. and Farrell, T., 2016. Developing Therapeutic Communication Skills: Integration of
Standardized Client Simulation in an Associate Degree Nursing Program.
Online
Communication process, 2017. Accessed
through<https://www.gov.uk/government/organisations/civil-service-government-
communication-service>[Accessed on 2nd June, 2017]