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Communication Assignment: Communicating Methods

   

Added on  2020-05-28

23 Pages5393 Words112 Views
Running head: REFLECTIVE ANALYSIS ON COMMUNICATING METHODSREFLECTIVE ANALYSIS ON COMMUNICATING METHODSName of the StudentName of the UniversityAuthor Note

1REFLECTIVE ANALYSIS ON COMMUNICATING METHODSTable of ContentsIntroduction......................................................................................................................................31. Diagnosis and Reflection.............................................................................................................31. a. Introduction to five Diagnostic Tools..................................................................................3Self-perceived Communication Competence Scale (SPCC)...................................................3Personal Report of Intercultural Communication Apprehension (PRICA).............................4Nonverbal Immediacy Scale-Self Report (NIS-S)..................................................................4Personal Report of Public Speaking Anxiety (PRPSA)..........................................................4Talkaholic Scale.......................................................................................................................41. b. Findings of the respective tools...........................................................................................5Findings from Self-perceived Communication Competence Scale.........................................5Findings from Personal Report of Intercultural Communication Apprehension.....................6Findings from Nonverbal Immediacy Scale-Self Report........................................................7Findings from Personal Report of Public Speaking Anxiety...................................................9Findings of the Talkaholic Scale...........................................................................................111. c. Two key communication issues.........................................................................................121. d. Two recent professional interactions.................................................................................122. Literature Review......................................................................................................................132. a. Active listening skill..........................................................................................................13Theoretical Approach................................................................................................................14

2REFLECTIVE ANALYSIS ON COMMUNICATING METHODSSituation of listening..............................................................................................................14Procedure of listening............................................................................................................14Listening Strategies...............................................................................................................152. b. Lack of self reliance...........................................................................................................15Behavioral Skills........................................................................................................................16Setting daily goals..................................................................................................................16Acquiring knowledge.............................................................................................................16Definitive aim........................................................................................................................17Making own decisions...........................................................................................................173. Action Plan................................................................................................................................17Undertaking short courses specific to the issues.......................................................................17Undertaking post graduate communication course....................................................................18Acquiring conceptual knowledge through reading....................................................................18Reflective analysis through personal journal.............................................................................18References......................................................................................................................................20

3REFLECTIVE ANALYSIS ON COMMUNICATING METHODSIntroductionThis study is a reflective analysis of my communication methods at my workplace. Fivedifferent diagnostic tools have been used to determine the shortcomings I need to work on anddetailed discussion regarding identification of those shortcomings and possible solutions arediscussed in this report. Literature reviews on two of the communication issues I face have beenincluded in the study as well (Carroll, 2015). The reviews are conducted based on both,theoretical and behavioral competences that need to be acquired. Furthermore, a detailed plan ofaction including a Gantt chart has been presented in the assignment to have a betterunderstanding of the progress. 1. Diagnosis and Reflection1. a. Introduction to five Diagnostic ToolsCommunication is vital in coexistence of humans. More often than not, people are unableto communicate properly and consequently lose credibility in their respective workplaces. Thereare numerous diagnostic tools available to identify these deficiencies and after having a thoroughunderstanding of the one can act accordingly to enhance his or communication skills(Cornelissen et al., 2015). Five distinct diagnostic tools and methods are described in thissection, upon which reflective findings from these tools are also discussed. Self-perceived Communication Competence Scale (SPCC)This measure is based on scoring of 12 different situations that a person may face interms of communication. Each person has his or her own way of communicating. Some maycommunicate at ease with others, whereas, some may find it hard to communicate and provide

4REFLECTIVE ANALYSIS ON COMMUNICATING METHODSinformation. Thus there exists a varied plethora of situations and circumstances. This scale isdefined on a scale of 0 to 100; 100 being the most competent. Personal Report of Intercultural Communication Apprehension (PRICA) The main purpose of this measure is to measure or scale the apprehensive skills of anindividual in terms of communication through intercultural communications. Usually, it isconsidered to have similarity with PRCA 24 model; however it is assumed to be better than thatas it takes into account the aspect of communication as well. It is scaled from 1 to 5; where 1implies “Strongly Disagree” and 5 implies “Strongly Agrees”. Nonverbal Immediacy Scale-Self Report (NIS-S)This methodology of evaluating the effectiveness in business communication involves thedifferent gestures and mindset an individual possess while communicating with others. To put itin a more comprehendible way, this test measures the personality and its different aspects of thecommunicator. It is based on a 5 scale measurement method with 5 indicating ‘very often’ and1indicating ‘Never’. Personal Report of Public Speaking Anxiety (PRPSA)This is one of the most commonly used and reliable source of measuring anxiety whilespeaking on a public platform. However it lacks the appropriate methodology to provide anextensive understanding of communication as a whole. Talkaholic ScaleAs the term dictates, talkaholic refers to the persons who have a habit of indulging in aover compelling communication. It has been researched that the more a person talks the betterchances of being viewed positively by others.

5REFLECTIVE ANALYSIS ON COMMUNICATING METHODS1. b. Findings of the respective toolsFindings from Self-perceived Communication Competence ScaleBelow is the table where scores corresponding to different situations are provided. SituationsScore1.Present a talk to a group of strangers702.Talk with an acquaintance803.Talk in a large meeting of friends654.Talk in a small group of strangers705.Talk with a friend856.Talk in a large meeting of acquaintances807.Talk with a stranger658.Present a talk to a group of friends809.Talk in a small group of acquaintances8010.Talk in a large meeting of strangers7511.Talk in a small group of friends7512.Present a talk to a group of acquaintances75In response to the scores mentioned above, scores of the primary regions are as follows –SituationScoreSPCC (High, Moderate orLow)Public75ModerateMeeting73.33ModerateGroup75ModerateDyad76.66ModerateStranger70ModerateAcquaintance78.75ModerateFriend76.25ModerateFindings from Personal Report of Intercultural Communication ApprehensionSituationScore1.Generally, I am comfortable interacting with a group of people fromdifferent cultures.32.I am tense and nervous while interacting with people from differentcultures33.I like to get involved in group discussion with others who are from2

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