Importance of PMS and Communication Tools in Front Office Department of Hotel

Front office department

Table of Contents
Introduction .....................................................................................................................................3
Part 2 (A)..........................................................................................................................................4
1. PMS and other communication tool........................................................................................4
Part 1 (B) How to ensure that this communication is effective for hotel operations.......................7
Different operational reports.......................................................................................................7
Forecasting and budgeting..........................................................................................................9
Conclusion ....................................................................................................................................10

Introduction
Front office department of hotel is responsible to manage guest and if any problems
arises in hotel to guest its their duty to solve those problems of customers. Front office
department help to manage all other department in an organization and works for overall
development of business at an extreme level. Front office department help to establish business.
Develop coordination between employees and all department of hotel. In this report we will
develop prepare coordination between front office department and all other department in hotel.
Importance of PMS system in development of business and other communication tools. Need to
prepare budget and forecasting of hotel.
Part 2 (A)
1. PMS and other communication tool.
It is considered as administration system in hotel that is being used by most of the firms
to manage room occupancy rate, reservation system etc. Property management system help hotel
to manage front office department of business, like manage billing and rooms, reservations, guest
allotment, check in and check out(Shahrabani, Goziker and Teitler-Regev, 2015). It has a huge
impact on developing experience of guests. PMS help hotel to provide 24 hour service to their
guests. Develop efficiency of housekeeping department with mobile devices to improve their
services and manage flexibility. System secure data of customers profile to understand customers
preference which initiates marketing. PMS is important for smooth working of a hotel.
Faster innovation
PMS help to improve productivity of employees and bring innovation to improve services
of hotel. Bring new properties and technology in business become easy with PMS. New
technology creates new capabilities in employees.
Reduce wastage of resources and time
Due to proper management in all department of business. Employees are able to provide
timely services to guests. Able to manage all resources according to requirement of hotel which
minimize wastage.
Customer satisfaction
Survival of hotel between large number of competitors is largely depends on
effectiveness of their PMS system(Wu and Chen, 2015). Maintain online presence of business