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Hospitality Operations: Functions, Roles, Complaint Handling, and Yield Management

Assessment 1: Group Presentation for the Hospitality Operations module, covering the evaluation of functions and services provided by the Rooms Division facilities and security departments, operational issues affecting front office and housekeeping areas, and the role of revenue/yield management strategies within hospitality operations.

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Added on  2023-01-17

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This presentation provides an overview of hospitality operations, focusing on the functions and services provided by the rooms division operations, key roles and responsibilities of a Front Office Manager and an Executive Housekeeper, customer complaints handling procedures, and the critical analysis of Yield Management/Revenue Management. The presentation is based on the Four Seasons Hotel in London and offers insights into the hotel's operations and customer service strategies.

Hospitality Operations: Functions, Roles, Complaint Handling, and Yield Management

Assessment 1: Group Presentation for the Hospitality Operations module, covering the evaluation of functions and services provided by the Rooms Division facilities and security departments, operational issues affecting front office and housekeeping areas, and the role of revenue/yield management strategies within hospitality operations.

   Added on 2023-01-17

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Hospitality operations
Hospitality Operations: Functions, Roles, Complaint Handling, and Yield Management_1
TABLE OF CONTENT
Introduction
1. Evaluating the functions and services provided by the Rooms Division operations
2. Key operational roles and responsibilities of a Front Office Manager and an Executive Housekeeper
3 Analyze the customer complaints, complaints handling procedures
4. Critically analyze the Yield Management/Revenue Management
Conclusion
References
Hospitality Operations: Functions, Roles, Complaint Handling, and Yield Management_2
INTRODUCTION
Hotel operational management program will offer
business skill and acumen to work in a wide range of
area within this multifaceted industry.
The present presentation is based on “Four season hotel
of London” which is located at park lane London.
The hotel is five star hotel by providing its proper and
luxurious service to its customers.
Hospitality Operations: Functions, Roles, Complaint Handling, and Yield Management_3
Continued...
This will also determine by key roles and
responsibilities of front office manager and an
executive housekeeper in a hotel.
This presentation is analysis the customer complaints
for handling procedures and the synthesis of
customers care skills for the guest relations manager
and officer as well as how they manage this issues
affect their performance.
Hospitality Operations: Functions, Roles, Complaint Handling, and Yield Management_4

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