Diagnosis and Reflection on Communication Challenges

Business communication
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DIAGNOSIS AND REFLECTION
Communication is among one of the many vital skills in life, therefore, an effort taken to
developing one's skills in communication is not a waste of time but a great investment that we all
should bank all our resources and time on. Communication actually benefits someone in all
aspects of their lives be it professional wise, even in all sorts of social gathering (Scullion et
al,2011)
Communication challenges are however inevitable we all o have various spots of
weaknesses and strengths in our communication. This writes up is actually a self-examination
one and its purposes to uncover some of the challenges that I have in my communication in
various communication situations (Thill & Bovée,2006). Basically there are five diagnostic tools
that I am going to employ in this and they are; Self-perceived tool on communication
competence scale commonly referred to as (SPCC), this is was intentionally designed to get vital
and necessary data primarily on how competent individuals behave in a wide range of
communication and information scenarios due to distinct respondents and receivers , Nonverbal
immediacy scale self-report(NIS-S) this has been of recent the most effective and efficient
method of measure of non-verbal communication (Teven ,2010). its reliability always estimates
around 90, Personal report intercultural communication apprehension (PRICA) this tool basically
measures the number of fear people tend to experience when communicating and also relates
properly with other persons from various ethnicity and cultural groups, The Talkaholic scale,
simply measures an individual's tendency to over-communicate which in most cases is usually
self-perceived. The last one is tolerance involved disagreement tool, this scale is purposely
designed to check the level at which individuals at some point tolerate one another. This occurs

when having a disagreement with people during a conversation more so what that individual
believes in (Ting-Toomey & Chung,2005).
The results eventually came out, well I won't say that I was shocked because the
questionnaires kind of at some point bring out the so I would call naked truth about my
communication strengths and weaknesses (Jandt, 2017).The self-perceived communication
competence scale had it that I am somehow shy and not confident when an I am speaking in
public, my confidence level is however much higher when communicating to small groups of
people and is at its peak when having one on one communication with my friends and family. In
public SPCC indicate that I had a score of 49 which is a very low mark, in small groups, it
indicated that I had a score of 69 which is an averagely fair mark and I manage to score the
highest in one on one conversation with friends and general family members with a score of 97
(Lu & Hsu,2012). My average was 71 which is not a really bad score by this means that my
communication is still wanting. The nonverbal immediacy scale self-report indicated that when I
talk to women I tend to use a lot of nonverbal cues of communication compared when am having
a conversation with men. The PRICA, on the other hand, indicated that I had a score of 57 which
means that my level of anxiety when talking to people from the different cultural background is
extremely high. A low score in PRICA is 32 and below in which I was not even any closer to
that mark (Asante et al,2013). The tolerance for disagreement indicated that I had an average
tolerance for disagreement with a score of 41, here a score above 46 indicates that one has a high
tolerance for disagreement while a score below 32 indicates that one has a low level of tolerance
for disagreement. It's a score between 46 and 32 that indicates a moderate level of tolerance for
disagreement. The talkaholic as the name suggests indicates that I actually have a tendency of
over speaking when am in a conversation.

Based on the findings I carried out an analysis and self-checking and that concluded that I
am not a very good communicator but neither am I a bad one (Carnegie ,2017). I have quite a
number of issues concerning my communication styles but there were two problems that were so
chronic and I felt that I had to try and do away with them. It's said that practice makes perfect
and I was determined to see to it that these two problems that were so much grown in me and
threatening my whole communication have to be done away with. The problems were, one I
cannot speak in public, my confidence level is really wanting (Teven ,2010). The SPCCS score
indicates a score of 49 which means that my confidence level is below average when I am
speaking in public. This really eats me up and action needs to be taken immediately. I've always
had a dream of becoming a great leader in future but with this level of confidence then my hopes
are doomed literally it's like there is no light at the end of the tunnel. I do believe, however, that
all is not lost and that something can still be done, something can still make me that great leader
and still want to be after all the cornerstone of effective leadership is self-mastery and self-
actualization (Grice et al,2015).
The second problem that I have in my communication is that I have a very high level of
anxiety. Well, this is very true and it has been happening to me ever since I was a little kid. The
PRICA indicated that I had a score of 57 which is really disturbing, I was not even any close to
the average mark of 41 and the low level of 32 (Beebe et al,2009).
A couple of months ago I had an encounter that really kept me thinking once I had completed
this analysis. I was actually finalizing my attachment. I had been in that law firm and being quite
a social person I had to familiarize myself with almost everyone in that firm. I could actually
walk around very freely during off duties hours to catch up with colleagues, I remember that I
had even been nicknamed the Talkative (Beebe et al,2009). A time came when I was about