Communication and Collaboration in Healthcare: Supporting Service-User Groups with Learning Disabilities - NHS Case Study

Communication and
Collaboration in
managing the
Professional
Environment

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
Multi-agency working and its working on well-being of service-users in the context of
patient-centred care................................................................................................................3
Exploration of how to work collaboratively and as an effective team member when working
in teams to support chosen service users................................................................................5
Discussion on how practitioners should ensure that effective communication occurs when
working with chosen service users.........................................................................................7
TASK 2............................................................................................................................................9
Reflection on a critical incident in work setting where there has been demonstration of the
ability to transfer good practice to others. Consider how this good practice might support
service users that have identified............................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
This essay states the significance of the communication as well as collaborative working
within the healthcare sector. The process of communication and collaboration in the process of
managing the professional environment is a crucial prospect of working that expresses the roles
and responsibilities of the multi-agency working in a health care setting. The chosen entity for
this essay is Nation Health Trust (NHS) which is a publicly financed healthcare system in
England, UK and is considered as one of the four National Health Service Systems within the
United Kingdom. This essay is based on two main tasks in which the first task includes three
main sections and the second task is about reflection on critical incident in workplace where
transfer of good practices to others have been demonstrated (Al-Samarraie and Saeed, 2018).
The first section of first task covers concept and understanding of multi-agency working and
ways through which this concept can support individuals with learning disabilities. The second
section of this essay includes significance of collaborative working when supporting individuals
with learning disabilities along with ways of becoming an effective team member. The third
section of this first task covers the ways through which care workers can support individuals
with learning disabilities and their families using effective communication and collaboration.
MAIN BODY
TASK 1
Multi-agency working and its working on well-being of service-users in the context of patient-
centred care
The aspect of multi-agency working is considered as a working relationship where
distinct branches of the health profession like doctors, health visitors, nurses, social workers, mid
wife's theatre staff and many more are working together for attaining expected results. This kind
of working is a successful and effective approach to support people with the extra needs and
secure the improvements within life (Badri, Boudreau-Trudel and Souissi, 2018). This helps in
providing broader perspective along with concentrating on the practices of working. This results
in contributing preventative addition to the early intervention services for the purpose of
addressing some of the specific cross cutting threat factors that lead to weak results for the
service user group. Multi-agency working is considered as a dominant feature of emerging policy
as well as practice throughout the multiple range of social care settings. While such kind of

challenging practice places considerable needs at both the levels of policy and practice. When it
gets delivered in an effective manner then, it can be frustrating and disempowering. Such type of
stimulating introductory text states the challenges as well as opportunities for the social-work
practice and education in reference to multi-agency working. NHS performs multi-agency
working that brings together practitioners from the varied sectors in order to give insights for
supporting children as well as adults with profound learning disability. Working in collaboration
needs self-awareness, trust as well as tolerance among professionals and employees for
coordinating efforts to deliver needed services which accomplish the needs of special user
groups.
Multi-agency working assists well-being of service-user groups and staffs by conducting
effective communication and giving seamless responses for putting processes to make the
delivery services easy for fulfilling varied requirements (Barnes and Todd, 2021). In terms of
service-user groups, such as children and adults with learning disabilities, the concept of multi-
agency working assists through promoting favourable relationship among professionals as well
as service-user groups based on the trust in addition to shared accountability. For instance, NHS
supports well-being of people with adverse needs through maintaining relationship with them for
understanding kind of care and providing them timely with responsibility to help them in
accomplishing requirements. For children and adults with learning disability promotes
relationship support for improving life as well as prevent them from going into residential cares
as adults. Service-user group especially adults and children having learning disabilities are
assisted through multi-agency working through being advocate for them. For instance,
professionals of NHS encompass role as proactive parent in addition to communicate with
others on behalf of service-user group. In such way, practitioners of NHS approach to learning
challenges with hard-work, sense of optimism and humour which are encompassed through
service-user group for executing identical actions. In relation to employees of NHS, well-being is
supported through allowing staff an element of flexible working hours, decision-making and
practices. Not only physical well-being is required for a staff but also assisting mental well-being
is essential within workplace (Driskell, Salas and Driskell, 2018). The aspect of multi-agency
working helps in mental well-being of employees through recognising addition for the purpose
of praising a part of workplace culture. Employee identification is also considered as one of the
major well-being action that is undertaken by managers of NHS to identify and praise employee