Communication and Collaboration in Managing the Professional Environment

Communication and
Collaboration in
Managing the
Professional Environment

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK ONE......................................................................................................................................1
1. Describe your understanding of multi-agency working and how this can support the well-
being of the service user group and staff.....................................................................................1
2. Discuss why it is important to work collaboratively in supporting the service user group and
how to be an effective team member...........................................................................................3
3. Considering the service user group and their complex needs; reflect on and express how the
care worker can support the service user and family by using effective communication and
collaboration................................................................................................................................5
TASK TWO.....................................................................................................................................7
1. Provide a written reflection on a critical incident in your work setting where you have
demonstrated the ability to transfer good practice to others. Consider how this good practice
might support children and adults with profound and multiple learning disabilities..................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Communication refers to exchanging information for attaining better understanding.
Similarly, collaboration is about exchanging things addition to information for advancing state of
joint commodity (Botha, Kourie and Snyman, 2014). Professional environment leads to
workplace which is highly respectful, competent, mature as well as accountable people work for
common goal. For the essay, selected entity is Special Needs Alliance which is national
organisation committed to practice of disability addition to public benefit law. It works with the
mission to create and maintain a professional work environment to meet diverse needs of service
user group especially children and adults with multiple learning disabilities.
First task of project is an essay that discusses about multi agency working as well as the
way it supports wellbeing of service user group addition to employees. It also discusses
importance of collaborative working and ways to become an effective team member. It further
includes how care worker support service user through effective communication and
collaboration. Other task of the project reflects on critical incident wherein abilities to transfer
good practice to other were demonstrated.
TASK ONE
1. Describe your understanding of multi-agency working and how this can support the well-being
of the service user group and staff
Multi agency working is termed to an effective way for supporting people with additional
requirements and assisting to secure improvements in life results. It offers wider perspective
along with emphasis to working practice (Care, Scoular and Griffin, 2016). It makes contribution
for preventative addition to early intervention services as to address certain cross cutting risk
factors contributing poorer outcomes for service user group.
Multi agency working is about carrying out operations across organisations in order to
deliver essential services to people with diverse health and social needs. Effective multi agency
working is important challenge in daily work as it consumes huge time and results in conflict.
Special Needs Alliance performs multi agency working who brings together practitioners from
distinct sector to provide integrated aspects to support children and adults with profound learning
disability. It involves people whose job or work puts them for contribution towards fulfilling
social care needs. Working in collaboration requires trust, self-awareness and tolerance among
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professionals and staff so to coordinate efforts for delivering requires services that meet needs
special user groups.
Multi agency working supports well being of service user group as well as employees
through providing seamless responses and good communication to put processes for making it
easy to deliver services to meet diverse needs (Archibald, Trumpower and MacDonald, 2014). In
context to service user group that are children and adults with learning disability, multi-agency
working supports by fostering positive relationship among professionals and service user groups
on the basis of trust addition to shared responsibility. For example, Special Needs Alliance
supports wellbeing of people with adverse needs through maintaining relationship with them so
to understand type of care and delivering them timely with responsibility of helping them to
fulfilment of needs. For children and adults with multiple learning disability, fostering
relationship supports to improve life and prevent them from going into residential cares as adults.
Service user group particularly children and adults with various learning disabilities are
supported by multiagency working through being advocate for them. For instance, professionals
of Special Needs Alliance embrace role as proactive parent addition to communicate with others
on behalf of service user group. Multiagency working is focus on actions that act as influence
outweighs all others. Through this, practitioners of Special Needs Alliance approach learning
challenges with hard work, sense of humour and optimism that are embraced by service user
group to implement same actions.
Staff or human resources are key in effective multi agency working. In context to staff of
Special Needs Alliance, their wellbeing are supported by allowing staff a component of
flexibility in working hours, practices and decision making. Also, minimising staggered work
patterns and keeping working flexible act as a strategy used by the entity to support wellbeing of
workforce (Aydon, Martin and Nathan, 2014). Not only physical wellbeing is essential for an
employee, but supporting mental wellbeing is also significant in an organisation. Multi agency
working support mental wellbeing of staff by making recognition addition to praising a part of
organisational culture. Recognising employee is one of wellbeing initiative that is undertaken by
managers of Special Needs Alliance for recognising and praising efforts as well as achievements
of staff which makes them feeling emotionally connected with organisation and peers that create
positive work environment. All staff members involved in multi-agency working are empowered
for recognition that increases frequency along with wellbeing of all.
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