Communication in Business: Reflection

Communication in business
Reflection
Student’s Name:
Institution:

Throughout the course of communication in business I pursued this year, which involve
units on conflict management and interpersonal skills, I have attained multiple goals that I once
thought were unachievable. I have developed not only as a student but also as an individual.
During my encounter with these topics on Communication in Business, I have garnered
necessary skills, confidence and knowledge that is expected in the real world of business. I learnt
that conflict management and interpersonal skills play a vital to role in the success of a company.
I have observed through my personal experience the impact of lack of conflict resolution and
poor interpersonal skills to individuals and the organization. Therefore, I will need to apply the
techniques provided in class for the rest of my career.
During the progress of my course, we were assigned groups and I got the chance to work
with four different members. I was aware that conflicts are often experienced in every
organization on a daily basis and I was likely to experience similar thing (Center for Creative,
2013). Although, it is not easy to avoid, the fact remains that it is probable to solve them. Basing
on my personal encounter, I believe that a sign of a conflict should be detected before it
overthrows the relationship between people in a working environment. Moreover, I pinpointed
the fact that, to accomplish assigned tasks in an organization demands teamwork, alliance and
originality among employees (Terason, 2018). What’s more, I realized that lack of teamwork
might lead to a disagreement because differing personality traits.
On our respective groups, we were expected to do an assignment on climate change in
Brazil. I found myself in a situation where some group members did not participate at all while
other argued on who was good enough to make the presentation in class. I discovered that the
task was too complicated especially when the weather was quite unpredictable and we could not
come up with enough facts to supports our findings. This was as a result of my failure to inform

other group members about the right procedures we were supposed to use while carrying out our
research. We had limited resources, lack of teamwork and poor communication that made it
more complicated to carry out the task. Having observed the process of conflict resolution, I
steadily understood the major styles employed during a conflict resolution. A company succeed
if conflicts are detected and resolved in an appropriate manner (Gallicano, 2013). The overall
manager employs their interpersonal skills to put a disagreement to an end (Benitez, Medina &
Munduate ,2018). I was able to assemble my group members and partitioned the task equally so
that each member had a part to research on. I actually observed positive response and better
communication among them during the presentation day.
However, I felt disappointed to note that for the limited time were assigned, some group
members accomplished no reasonable work because of lack of confidence, teamwork and poor
communication. All things considered, I realized that it stands out that many people who are
involved in a disagreement seek for support from other people (Hennessy,2017). I was
dissatisfied that I did not detect the mistake earlier. After, directing the group members to
perform various tasks, I was happy to learn that I had done a relevant job. From this experience, I
realized that communication between the employees and the management is essential (Turnley,
2011). Also, I witnessed the negative results that are associated with lack of teamwork, poor
communication and limited resources both in workplace and among the students.
I will be participating in similar group works in future. As a result, I will strive to
resolve conflicts among the leaders and my coworkers using the methods that I experience
during the course. For instance, the use of various conflict management styles or stages (Spaho,
2013) They include, dominance, integration, compromise, avoiding and cooperativeness. I will