Communication in Health and Social Care Organisations

This presentation discusses the importance of communication in health and social care organizations. It analyzes the use of strategies to support users of health and social care services, the influence of individual values and cultural factors on the communication process, and suggests ways to improve communication in health and social care organizations.

Communication in Health
and
Social Care Organisations

Information and Communication
Technology (ITC)
 Definition: This is totally wireless networking system in which
information in transferred and collected on online basis to establish
better communication between two parties. This is mostly used for
make communication with fat away living people in order to
transferring important information to better communicate each other.

New staff joining in NHS England
Organisation
 For joining NHS England
 clear communication mission and goals of the organisation to staff
supporting diversity in the workplace
 Education certificates: Degree Certificate and Mark Sheets
 Work Experience Certificate: Service Certificate, Appraisal letter, TDS Certification,
 Address Proof: Driving license, passport size photo, Voter ID, Bank Account Address.
Submission Note
Salary of the new joining will not be released until the submission of the applicable document.

Documentation
For Receiving
Appointment Letter
Bank accounting opening form
Medical insurance form
ID proof and Access Card
Checklist for joining:
Copy of CV
Application form
Professional Certificates
Identification proof
Residence proof

P 1.4 Analyse the use of strategies to support users of
health and social care services within specific
communication
In order to operate each function effectively in health and social care
setting, there is wide range of informations required in context of
utilise appropriate strategies for the business in effective manner.
Weak communication system between NHS England professionals and
service user can make cause of fail of understanding of exact needs of
the patients and also fail to provide their existing services to client in
better way (World Health Organization, 2012).
NHS England professional could use of some strategies by which they
can effective utilise of their interpersonal skill to understand the issues
of Miss Gina effectively and then easily resolve the issues by using
specific communicational skill within the firm effectively. Moreover,
NHS England can utilise of some information technology tools at the
workplace in order to communicate Miss Gina to their family from
India.

NHS England firm's professionals need to understand Hindi language and
then they will effectively identify the problems of Miss Gina in the
firm more effectively. With the help of the latest informational
technology they can meet Miss Gina to their family with the
assistance of video calling alternatives so that she will feel better from
their diseases.
This strategy would assist professional to positive behaviour with the
clients and moreover, they can use of strategies like behave respect
with clients, clear questioning towards the clients, make them feel
more comfortable while they care utilising the services of health and
social care services in effective manner.

 NHS England professional must have technical experience about
their field in which they can provide efficient services to their clients
to fulfil their all needs. Easily change and acceptable strategy also
can be utilised by the organisation professional in respect to efficient
communicate from service user to service provider in effective way.
NHS England must use of these strategies at the workplace and also
take assessment of their performance in order to essential changes in
services as well.

P 2.1 Explain how the communication process is
influenced by individual values and cultural factors
 There are several factors which affect health and social culture
diversity in several factors such as lifestyle, foods, language, dress,
values, motivational factors and cultural influences and on wards.
 In health and cares sector communication is most vital part as each
individual is connected for several purposes like looking for care
from clients and this assist to expose their feelings, emotions, in
terms of providing high quality of health and care services in this
several kinds of cultural society for health and care professionals.
 Service provider professionals must be aware of all kind of culture
in the society and their values, beliefs, traditions, customs, rituals and
languages to better understand their needs in the society and they
would be able to provide their effective services as well (Bechtel and
Ness, 2010).

 In the case of Miss Gina, she has been relocated to England for 3 years
and now she is suffering from depression.
 NHS England health and social care society needs to take care of Miss
Gina as she has been relocated to the care home for mental disability
clinic, when as a health care professional I have been working.
 I need to help her efficiently in order to better understand his issues and
emotion which help me to resolve their difficulties in effective manner.
 Well understand of Hindi language help me to better communicate with
Miss Gina and I would try my best to sent her for India to see her 3
children and her family and this activity help her to clear her depression
level in effective way and she will be able to feel happy after meet to her
family and children in India.

P 2.4 Suggest ways of improving the communication
process
 Each health and social care organisation must accept appropriate
communication system in which they can provide their huge range of
services in the society.
 In order of improvement of communication process of NHS England
organisation need to understand their commitment in terms of
fulfilment of their commitments towards the society in effective
manner. There are several elements are included like mission, vision,
goals and objectives, strategies, leadership, motivation styles and
apart from this, professional positive culture values as well (Baur,
2010).
 NHS England business need to gather all relevant information
regarding to improvement of their health and social care services
communication process to meet to their client Miss Gina to their
family and children and get relief from depression.

 NHS England can use of ICT information technology at the
workplace so that they can effectively communicate with their family
from India. Conduction of effective training and development
program concerning about ITC software at the workplace, NHS
England organisation professional would be able to furnish their
effective communication process towards Miss Gina case and give
them opportunity to meet them effectively.
 NHS England professionals can use of video conferencing software
by which they can meet to their family by online mode and instantly
she can meet to their family within England effectively.

 Apart from this, Research on the latest approaches of informational
technology can provide appropriate services in health and social care
organisations and then effective strategy can implement on the
company in order to better development of their services and
effectiveness towards the patients.
 The service professional of NHS England organisation should
provide proper guideline to their workforce to effective convey of
their information to each other at the workplace in order to efficient
fulfilment of needs of Miss Gina within the country and try to send
them to their home country.
 From these activities NHS England can improve their
communication process within the organisation and give proper
services to meet to their family in England effectively and formulate
efficient communication system in the country.

P 3.1 Access and use of standard ICT software
package to support work
 In this complex rapid growing world, this can be most essential to
use of innovative technologies within the organisation effectively.
ITC (Information and Communication Technologies) could be used
in NHS England heath and social care organisation to utilisation of
the latest technology at the workplace in order to development of
their services in better manner by which their service user can be
satisfied more effectively (Valente, 2010).
 With the help of ITC software in NHS England organisation the
communication skills has been changed properly. NHS England
organisation can furnish better communication system in case of
Miss Gina as she wants to meet to their family and children and get
relief from their depression level.
 NHS England can furnish healthcare services by using ITC
information technology effectively by the doctors encouraging
Health care line and provide appropriate remedy for her disease
within the country effectively.

 This is an online mode by which each medical staff professional
learn about practical skills of service provision. Nowadays, the
spelling perception has been changed into E-mail, so that there is
little importance of verbal skill.
 In this term, the body language identification is not required for the
doctor, because of doctors and healthcare professionals are using e-
mail process and video conferencing services to better communicate
with patients and effective services can be provided with the
assistance of the latest technology within work.
 All services converted into everyday task by using of internet
alternatives. The essential information could be gathered with the
help of these tools in spreadsheet which assist to decrease the
unnecessary informational burden from the workplace to manage the
registers and onwards.

 Online software also help the healthcare professionals to
communicate Miss Gina to their family which is living in India and
meet to them by online mode.
 so that she can feel better from their depression and organisation
professional can learn about various approaches regarding to
healthcare services and furnish appropriate services to towards Miss
Gina to get relief from her depression diseases and also get proper
remedy from the physician regarding to depression.
 ITC software package could be most useful for the organisation in
order to proper communicate Miss Gina towards their family and
furnish appropriate services regarding health issues about her so that
she can sustain better in within the country effectively.

References
World Health Organization, 2012. Dementia: a public health priority. World
Health Organization.
Bechtel, C. and Ness, D. L., 2010. If you build it, will they come? Designing
truly patient-centered health care. Health Affairs. 29. 5. pp. 914-920.
Baur, C., 2010. The national action plan to improve health literacy. US
Department of Health and Human Services, Office of Disease Prevention and
Health Promotion.
Valente, T. W., 2010. Social networks and health: Models, methods, and
applications (Vol. 1). New York: Oxford University Press.

Thank you