Improving Communication in Nursing Practice

Running head: COMMUNICATION IN NURSING PRACTICE 1
Improving Communication in Nursing Practice
Student’s Name
Institution’s Affiliations
Date

COMMUNICATION IN NURSING PRACTICE 2
Improving Communication in Nursing Practice
Introduction
Communication plays an important role in nursing practices (Mateo & Foreman, Eds.,
2013). Improving communication skills through conceptual models and frameworks is
pivotal ineffective performance in the nursing practice (Wildevuur, & Simonse, 2015).
Person-centred is the best concept to be used in the case study. The most applicable scenarios
I will employ in the case study are; managing aggression and assertive communication. The
two work jointly to ensure that the concept of person-centred care is achieved and the quality
of services delivered are high. This assay is based on the ways of improving commutation
skills between individuals working in the nursing profession. Tools used in communication
are also identified and discuses vividly. Frameworks employed in communication are also
comprehensively elaborated. The incorporation of all these tools in the nursing practice is
essential in minimizing barriers that interfere with effective communication. Commination is
seen to be complete when there is a transfer of information from one person to another
(Arnold & Boggs, 2015). Communication skills are pivotal in gaining the patients' trust and
improving performance and experience.
Concepts, Frameworks in Communication and Nursing Tools
Concepts are aimed at ensuring patient satisfaction in daily practices. Person-centred
care is the main concept applied in most communication and decision-making. Person-
centred care considers the interests of the patients and guides nurses towards attaining the
required standards of operation and ethical codes. Managing aggression and assertive
communication are the appropriate communication frameworks (O'hagan et al, 2014).
Aggression is one of the barriers to effective communication. Personality and character of an
individual determine his/her moods, therefore, impacting the communication. Aggression

COMMUNICATION IN NURSING PRACTICE 3
affects assertive communication (Angland, Dowling & Casey, 2014). For example, the
aggressive nature of the old woman patient influenced affected the communication between
me and the nurse. Managing aggression is critical achieving and maintaining assertive
communication. As a nursing student, management of assertive and effective communication
enables me to relate well with the nurse and the assistant. Clinical hand over is one of the
nursing tools used in ensuring a conducive operation and communication between Nurses and
even between nursing staff and patients.
Person-centred care is suitable for the case scenario because it sustainability of
patients and improves quality nursing care provided. For instance, when this concept is
applied in the case study, Claudia will not be scared. Consideration of the patient’s medical
condition is also important in care provision. It is of greater significance to control personal
emotions and create awareness. Understanding the challenges of nursing practice is pivotal in
the case scenario. Management of aggression starts with understanding the nature of the
patient in relation to her condition and age because dementia might have made her
hydrophobic. As a nursing student, assertive communication is crucial in ensuring effective
communication with patients (Dehghani, Mosalanejad & Dehghan-Nayeri, 2015). Humility
and perseverance are the main values that I need to maintain in the communication. To avoid
conflicts in the facility, I need to control myself and apologize to the patient and the nurse.
Assertive communication starts with my interaction with Claudia, the patient. During the
shower, assertive communication is the best approach used to calm the patient by involving
her in communication.
The Analysing the Communication Scenario
The type of communication identified in this case study is ineffective due to the
aggressive behaviour of the patient. Poor communication resulted in accusations from the