This report covers communication meaning and its models. It also analyses communication skills along with examples and suggestions to improve effective communication.
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Table of Contents INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 Understanding of the models of communication and its skills and case studies done to show how these helped in understanding and poor communication along with some suggestion to improve........................................................................................................................................3 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................8
INTRODUCTION Communication can be defined as “to share” some ideas, thought, learnings etc. It is basically a way of sharing or transferring information from one person, place and group to another. This report will cover communication meaning and its models (Abdullayev, 2020). Moreover, this report will also analyse communication skills along with the example. In addition to this, some suggestion will be evaluated in order to improve effective communication. MAIN BODY Understanding of the models of communication and its skills and case studies done to show how these helped in understanding and poor communication along with some suggestion to improve. Communication is stated that an act of receiving, giving and sharing thoughts and informations in written and oral form. Under the transmission of message there is minimum two parties are involved sender and receiver whereas sender is the person who send the ideas and thoughts to recipient. Receiver is the person who decode the sender massage in order to meet the purpose of communication (Ratheeswari, 2018). It can be sign language, sounds, gesture, feeling or emotion and thought etc. Moreover, Message can be provided in the form of written, oral and sign language. Written communication can be done through email, letters, notes, memo etc. In addition to this, oral communication can be done through different languages, with the words of mouth. Sign language can be defined as sound, gesture of waving hand etc. Communication follow different models which includes linear, interactive, transactions. Liner model can be defined as one way process in which sender give more emphasis. This model includes sender, message and receiver. Message is to be provided through some channel, route and pathway (Altheide, 2020). Moreover, example of linear Models communication is radio, T.V. etc. This model is divided into three parts whereas first part is sender (who send the message). Moreover second part belongs to channel through which message is to be provided (which includes telephone, letter, email, T.V. etc.). Further the third part belongs to receiver, a person who receives the messages. There is no feedback involved in this type of communication models. Transaction model describes as continuous process of communications in which both the sender and receiver are equally involved. Moreover, participants can be defined as communicator
who can be either machine or human beings. Here in this process sending the message take place at the same time that is way it describes the communication as a circular mode of communication (Guzman and Lewis, 2020). Transactional model is the two-way process where both the parties are fully involved in communication process. Some factors such as social, relational and cultural context which affect the transnational model of communication. Moreover, this models often use interpersonal communication where both sender or receiver of the message take active part in order to keep communication open. That is the reason, it does not occur in that case where message are not to be heard due to technical jargon. Interactive model of communication in which both the parties are taking equally interest to encode or decode of message. One of the most important feature involved in this is feedback loop. This will result in new understanding of encode or decode of verbal and non-verbal message. Moreover, it put more emphasis on overall communication in order to make the interactive conversation. In this model sender sent the ideas and thoughts after that receiver decode the message and provide the feedback. Aneffectivecommunicationisrequiredinthelifetomakeeverythingeasily. Communication is to be divided into two types verbal and non-verbal. Verbal communication is done through words or languages like oral and written. Further, oral communication is done throughmouthwordsandlanguages(Ghasempourandet.al.,2017).Moreover,written communication can be done through letters, notice and memo etc. Under the non-verbal, communication occurred with the help of sign language like gesture, sound, images, posters etc. Moreover,communicationskillincludeactivelistening,adoptingconversationstyle, friendliness, confidence, respect and clarity etc. Moreover, active listening means paying full attention to the person who is speaking. For example A person is speaking on and on and doesn't wanttolistenother'sthoughtwhichcreateajargonintheconversation.Aeffective communicator keep their arm open and make proper eye contact during the conversation. Moreover, communication can be taken place in an organization through formal and informal way. In the formal communication, speaker follow some rules, path or chain in order to send their message. Further, under the informal communication, sender can sent their message without following any processure (Camaioni, 2017). Facial expression also plays major role while communicating with others. It is because a human face can produce thousands expressions which have been decoded by the receiver in order to solve the purpose of communication. For example
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A person is looking away to the receiver which is showing lack of confidence. A body posture also play vital role to make conversation interesting. A lean posture (front side) shows respect and involvement in the communication whereas back side lean posture shows the not interested in the conversation. For example: leader while talking to their employees keep their body lean toward the front side which is showing that leader respect their employees thought and their ideas. A good communicator use hand movement while taking to other person which represent friendly, involvement and confident. Straight forward talking is the another communication skill. In which conversation is done on the basis of receiver interest and involvement. Moreover, communicationskillalsoincludesquickproblemsolving,strongdecision-making,strong business relation, consistency in work etc. Use a right language by analysing receiver understanding and thought process (Ruscher, 2017). If communicator use different language which is not understandable by receiver than the purpose of communication will not get solved. Another skill of communication is clarity of language and thought like if sender is confused what it is required to say then receiver will not be in position to understand the same message in the same way as sender want to deliver. It is required to filter all the message on the basis of relevant and non-relevant basis. Moreover, those messages which are more important to communicate say it first because a long message can distract the mind of the receiver and not able to listen which is necessary to communicate. Feedback also plays major role in the communication process because it makes sure that whatever is being delivered to receiver, is decoded in the right form and objective of the message is achieved. Without feedback both the party leave in assumption or misunderstanding that message will have been understood in same way as it is. For example A employer (sender) sent a mail to their employees (receiver) to cut down the cost. But sue to the technical issue employees did not get the message. Moreover, employers is presuming that all the employees will be preparing standard budget in order to reduce the cost. On the day of preparing balance sheet and income statement, employer get to know that cost has increased. It is happened because employer did not take immediatefeedback from their employees. Therefore, it can say that feedback is necessary to make it effective (Cooren and Seidl, 2020). As effective communicator first analyse the perception of receiver and their tailor their thought or idea in such a way though which the purpose of communication can be solved. A great communication build trust and relationship between both the parties who are involved. For
example A leader is talking to their subordinates and unable to make proper eye contact during the conversation. Further, leader will deliver a lecture on motivation which create contradict situation. Because individual words and action need to be in the same direction. Poor communication is occurred when there is mismatch between what is said and what is heard. In other words, when person misunderstands the conversation or talk in that manner as it provides. For instance A business man “A” who is speaking on and on without listening to their customer requirement. On the other side business man “B” who is listening to their customer problems and requirements in order to find the solution. Customer would prefer to buy products from the business man B. It is because business man B is giving respect to their customer thoughts and taking continuous feedback to improve their product. On the other side, business man “A” lose their sales and profitability even after providing high quality of product, customer will not choose to buy from that person. Therefore, it can be said that effective communication is necessary at each and every place. Communication skill can be improved by focusing on multiple factors which affect the conversation to meet its objective. Poor communication can be resolved with the help of effective listening. With the help of effective listening, immediate feedback can be provided in order to solve misunderstanding. Sender should communicate their thought, ideas after filtering so that important conversation can be done first. Sender should analyse understanding and thought process of the receiver so that conversation can be customized or altered accordingly. Sender should keep their body language open and maintain eye contact during the conversation which help to indicate confident and active participation. During the conversation, both the parties should give some room to others to speak which will help to make both the parties engaged. While conversation, both the party should use all those channels which will reduce technical jargon or noise. This will make their conversation easy and smooth. Both parties should use normal language which can be understood by each other. This language must be free from faulty words and dual meaning sentences.
Sender and receiver use right mode of communication as per the situation like those talk which are required to be in written form, must use written document. Communicator should ask some questions in between conversation which will help to make their audience engaged. Before delivering any message sender should evaluate or make their message clear in their own mind so that it becomes easily to covey.Khan and et.al., (2020) also stated that, before conversation start sender should make notes so that all points which need to speak will be covered. Moreover,Mercieca, (2019)also stated that communicator should not speak fast, on and on because listener may lose their focus and purpose of communication will not get solved. As per theCammerer and et.al., (2020)point of view, sender should analyse the situation and then mold conversation as per the circumstances and further ask some questions like is it a right situation to talk on that topic.Ratheeswari, (2018)also defined that sender should keep their mind open to adopt new ideas, thought and let other people speak which will help to increase knowledge and make receiver feel their values and respect. Moreover, if any idea or thought is not liked by sender then don't refuse directly because it makes receiver hurt. Except using directly “no” sender can use polite words like you are right but.. etc. CONCLUSION Communication plays very crucial role in human being's life. It is not only limited with human survival need but also important in the life of all living beings. People can communicate through different modes like verbal and non-verbal. Moreover, the success of the person is depended on its effective communication skill. As per the records, 90% of the people fails in their career due to the lack of communication skill. Moreover, company can meet their objectives likeincreasinginsales,decidingpricesandmotivateemployeesetc.withthehelpof communication.
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REFERENCES Books and journals Abdullayev, A. A., 2020. System of information and communication technologies in the education.Science and world International scientific journal.2.pp.19-21. Altheide, D. L., 2020.Ecology of communication. Routledge. Camaioni, L., 2017. The development of intentional communication: A re-analysis. InNew perspectives in early communicative development(pp. 82-96). Routledge. Cammerer, S. and et.al., 2020. Trainable communication systems: Concepts and prototype.IEEE Transactions on Communications.68(9). pp.5489-5503. Cooren, F. and Seidl, D., 2020. Niklas Luhmann’s radical communication approach and its implications for research on organizational communication. Ghasempour, Y. and et.al., 2017. IEEE 802.11 ay: Next-generation 60 GHz communication for 100 Gb/s Wi-Fi.IEEE Communications Magazine.55(12). pp.186-192. Guzman, A.L. and Lewis, S.C., 2020. Artificial intelligence and communication: A Human– Machine Communication research agenda.New Media & Society.22(1). pp.70-86. Khan, N. A. And et.al., 2020. Emerging use of UAV’s: secure communication protocol issues and challenges. InDrones in Smart-Cities(pp. 37-55). Elsevier. Mercieca, J. R., 2019. Dangerous demagogues and weaponized communication.Rhetoric Society Quarterly.49(3). pp.264-279. Ratheeswari, K., 2018. Information communication technology in education.Journal of Applied and Advanced research.3(1). pp.45-47. Ruscher,J.B.,2017.Prejudicedcommunication.InOxfordResearchEncyclopediaof Communication. Online references Effective Communication: 6 Ways to Improve Communication Skills, 2021.[Online]. Available through<https://www.masterclass.com/articles/how-to-improve-your-communication- skills#4-skills-that-are-necessary-for-effective-communication>