Integrating Family-Centered Care and Assertive Communication for Effective Patient Recovery
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This essay argues that integrating family-centered care with accurate handover nursing tool and assertive communication is an effective strategy in promoting faster recovery and high satisfaction in the older patient.
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Running head: COMMUNICATION Name of the student: Name of the university: Author note:
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1 COMMUNICATION Introduction: With the aging of Australian, the accurate aged care is crucial for healthy and active aging of the older population in Australia (Riley, 2015).The case study reflects the fall injury of Mr. William Taylor, is an elderly managed 86 whose family members are unaware of his health condition because of inappropriate communicate with family members and inappropriate nursing literacy of clinical handover of the nursewhich led to the miscommuniaction.In the current context, family-centered care is a concept with assertive communication, as a framework would be used in this essay. This paper will argue that integrating family-centered care with accurate handover nursing tool and assertive communication is an effective strategy in promoting faster recovery and high satisfaction in the older patient. This paper will illustrate Identification of the concepts, communication framework, and nursing tools, Analysis of the Communication Scenario and application in the following paragraph. Identification of the concepts, communication framework, and nursing tools: In the current context, the concept of family-centered care would be appropriate to promote the wellbeing of Mr. Tylor. The assertive communication would be an appropriate framework with Soap as a handover tool for this scenario.In the current scenario, Mr. Tylor is required to shift to the hospital because of the health injury where his family members have no idea about the health condition because, in the clinical handover, no mention of family member was written. On the other hand, family members are required to transparent about the health condition of Mr. Tylor. As discussed by Giger (2016), family-centered care is suitable which incorporate family member in the aged care process. The positive aspect of this concept is that the presence of family member provides the patient with a sense of comfort and safe but negative
2 COMMUNICATION aspect of it is that family members may feel anxious (McMillan et al., 2017). On the other hand, assertive communication is a suitable framework where communication is a calm and positive way of expressing individual.The positive aspect of the communication is that nurses being transparent about the patient which reduce the anxiety of family members and it have no negative outcome (Williams, Ilten, & Bower, 2016). Lastly,SOAP (subjective, objective, assessment, and plan) would effect since the positive aspect of it is that documentation employed by nurses help to provide the overview of the patient to another nurse during handover which further reduces miscommunication (MacLean et al., 2017). Analysis of the communication: In the current context,ineffective communication between family members and the nurses along with the ineffective communication with handover nurse also observed.In the scenario, Mr. William Taylor had fall injury and required to transfer to the hospital to the aged care facility. The triage nurse informed family members with incomplete information such as Mr. Tylor is hurt and need to go to the hospital neglecting the context of hurt and health issues, highlighting the ineffective way of communication.As discussed by Mikkonen, Kyngäs and Kääriäinen (2015), the best way of conveying information regarding the ill patient is to provide detailed information of the patient to the family members in a calm and positive tone which would be effective to reduce the anxiety of the family members.According to Williams, Kemper and Hummert (2016), it is the right of family members to receive detailed information about the patient through clear and concise communication which is lacking in this scenario. Consequently, family members were anxious which reflected by their expression of the anger and unhappiness.According to Deane and Fain (2016), the most suitable attributes of communicating with family members are providing detailed information of the patient with a
3 COMMUNICATION polite tone and showing empathy so that family members of the patient feel comfortable and calm. The above situation could be avoided by communicating with the family members in the assertive way providing the opportunity to family members (Tjia et al., 2017). Moreover, the ineffective communication is observed between triage handover nurse since handover nurse was unaware of the family members waiting for the patient because neither triage nurse had mentioned it through verbal communication nor it was written in the handover (Fleischmann et al., 2016). Applicationofconcepts,communicationframework,andnursing communication tools: Considering the current scenario, family-centered care can be applied by incorporating family members in the care process. Family-centered care approach is a concept which provides the opportunity to work with the family members ensuring the safety and wellbeing of the patient and family member as observed in this case. As the family members are anxious which reflected through their behavior of the family members such as using loud voice showing anger, the family-centered care would help them to get the information and reduce the anxiety.One of the crucial parts of the family-centered approach is assertive communication framework (Reeves et al., 2017).In the current context, assertive communication with the family members can be applied which would be face to face communication with the detailed information using polite and honest word reflecting the empathy for the patient.According to Trahan, Spiers & Cummings (2016), the communication should provide the opportunity to the family members to share their concern with the health professionals which further ensure the wellbeing of the family members since it helps family members to reduce their emotional distress and prepare the family members to take the rational decision for the patient.
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4 COMMUNICATION In the current context, nursing communication tool SOAP can be applied to ensure proper family-centered care for the patient. As discussed by Reichardt et al. (2016), SOAP is problem- oriented documentation technique where subjective data reflects the feeling of the patient, intensity of the issue,what further tests are required, on the other hand, objective data reflects the physical examinations. The assessment provides identification of the problem, and nursing diagnosis and plan part provides the possible interventions required for the patient to faster recovery (Bleckwenn et al., 2016).These communication tools not only provide the detailed information of the patient but also provide resolve the miscommunication between nurses as observed in this case study (Anderson, Davis & McLaughlin, 2018). In the current scenario, the detailed information regarding the subjective data, objective data, and assessment along with the presence of family members were missing which further led to the miscommunication between familymembersandnurses.Thelackofinformationalsocanledtomedicalerroror misdiagnosis, questioning the safety of the patient. Hence, to promote literacy and improve communication, SOAP as a nursing tool can be applied. Conclusion: To conclude, case study reflects the fall injury of Mr. William Taylor, is an elderly managed 86 whose family members are unaware of his health condition because of inappropriate communicate with family members and inappropriate nursing literacy of clinical handover of the nurse.This essay argued that integrating family-centered care with accurate handover nursing tool and assertive communication is an effective strategy in promoting faster recovery and high satisfaction in the older patient.The identified concept is the concept of family-centered, assertive communication as framework and SOAP as a handover was used where the family was
5 COMMUNICATION incorporated in the plan. In the current context,family centered care was integrated to reduce the anxiety of family members and promoting the wellbeing of patient.
6 COMMUNICATION References: Anderson, K. M., Davis, D., & McLaughlin, M. K. (2018). Implementing Universal Design Instruction in Doctor of Nursing Practice Education.Nurse educator. Bleckwenn, M., Bell, L., Schnakenberg, R., Weckbecker, K., & Klaschik, M. (2018). Outpatient emergencycarefornursinghomeresidents:astatusquofromanursing perspective.Gesundheitswesen(BundesverbandderArztedesOffentlichen Gesundheitsdienstes (Germany)). Deane, W. H., & Fain, J. A. (2016). Incorporating Peplau’s theory of interpersonal relations to promote holistic communication between older adults and nursing students.Journal of Holistic Nursing,34(1), 35-41. Fleischmann, N., Tetzlaff, B., Werle, J., Geister, C., Scherer, M., Weyerer, S., ... & Mueller, C. A. (2016). Interprofessional collaboration in nursing homes (interprof): a grounded theory study of general practitioner experiences and strategies to perform nursing home visits.BMC family practice,17(1), 123. Giger,J.N.(2016).Transculturalnursing:Assessmentandintervention.ElsevierHealth Sciences. MacLean, S., Kelly, M., Geddes, F., & Della, P. (2017). Use of simulated patients to develop communication skills in nursing education: An integrative review.Nurse education today,48, 90-98. McMillan, L., Burns, E., Willis, L., & Grabowsky, A. (2017). Facilitating interdisciplinary competence: Collaboration between undergraduate baccalaureate nursing students and
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7 COMMUNICATION graduate students specializing in communication disorders.International Journal of Teaching and Learning in Higher Education. Mikkonen, K., Kyngäs, H., & Kääriäinen, M. (2015). Nursing students’ experiences of the empathyoftheirteachers:aqualitativestudy.AdvancesinHealthSciences Education,20(3), 669-682. Reeves, S., Pelone, F., Harrison, R., Goldman, J., & Zwarenstein, M. (2017). Interprofessional collaborationtoimproveprofessionalpracticeandhealthcareoutcomes.Cochrane Database of Systematic Reviews, (6). Reichardt, C., Wernecke, F., Giesler, M., & Petersen-Ewert, C. (2016). Psychometric survey of nursing competences illustrated with nursing students and apprentices.Pflege,29(5), 257-265. Riley, J. B. (2015).Communication in nursing. Elsevier Health Sciences. Tjia, J., Hunnicutt, J. N., Herndon, L., Blanks, C. R., Lapane, K. L., & Wehry, S. (2017). Association of a communication training program with use of antipsychotics in nursing homes.JAMA internal medicine,177(6), 846-853. Trahan, L. M., Spiers, J. A., & Cummings, G. G. (2016). Decisions to transfer nursing home residents to emergency departments: a scoping review of contributing factors and staff perspectives.Journal of the American Medical Directors Association,17(11), 994-1005. Williams, K. N., Ilten, T. B., & Bower, H. (2016). Meeting communication needs: topics of talk in the nursing home.Journal of psychosocial nursing and mental health services,43(7), 38-45.
8 COMMUNICATION Williams, K., Kemper, S., & Hummert, M. L. (2016). Enhancing communication with older adults:overcomingelderspeak.Journalof psychosocialnursingand mentalhealth services,43(5), 12-16.