William Taylor Case Study: Effective Partnering and Collaboration for Person-Centered Care

Running head: WILLIAM TAYLOR CASE STUDY
WILLIAM TAYLOR CASE STUDY
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WILLIAM TAYLOR CASE STUDY
The essay will focus on the effective partnering and collaboration of the professionals
with the service users in order to provide care that aligns with needs and requirements of the
patients. The case of Mr. William Taylor will be analyzed. In the case study, the patient had
provided information about the different negative and positive experiences that he had gone
through while seeking for services from different healthcare professionals. This assignment will
shed light on the different aspects of the experiences of the patient. It will cover important
aspects like person-centered care, effective therapeutic communication, and development of
bonds with patients, active participation in decision-making sessions, high quality care and many
others.
Mr. William Taylor is a 75 year aged man who lives with his wife. He had received poor
quality care from the professionals in the public hospital where he had gone when he was
suffering from pain due to stones in the kidney. This had created apathy in him towards
professionals in public hospitals. He is also highly vulnerable towards fall and had gone through
several episodes of fall recently. Although he had suffered from bruises, cuts and skin tears, he
had not gone to the hospitals. Rather he had gone to his GP who referred him to a surgeon. The
surgeon had communicated with him insensitively that affected his dignity and self-esteem. His
father was also provided inappropriate care where the doctor had conducted surgery of leg
amputation without discussing and asking for informed consent from his father. However, the
professionals who had cared for him for his diabetes issues and iron-deficiency issues had
partnered with him regarding preparation of his care plans and had educated him well. The care
that he received was compassionate that made him feel cared for by the professionals. This had
positive impacts on his health and hence the disorders were properly managed.

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WILLIAM TAYLOR CASE STUDY
I was quite disheartened at the insensitive comments of the surgeon who was to care for
the wounds developed by William after fall. It not only had hurt his dignity but might have also
made him feel powerless, as he was getting old. The neglect that he had faced at the public
hospital from the healthcare professionals also made me quite upset. The nurses had entirely
breached the principles of effective care to patients as they have neglected the patients entirely
when he was suffering from pain. No one came to attend him and ask him about his health. Such
poor services have severe negative aspects both on the mental and physical health of patients
(Gorgos et al., 2018, pp: 353). However, I was quite mesmerized at the high quality care that was
provided by the gastroenterologist. Not only did he make the patient an active participant in his
own care but also discussed the intervention procedure with him in such details, that William
was highly confident about the action of pill-cam. Moreover, the professionals caring for his
diabetes issues had also given him appropriate care and educated him well about medication
regime. The confidence with which he handled the medication part made me understand the
importance of effective patient education and collaboration.
The most important values that had been instilled by my parents from early childhood are
being responsible and accountable about every actions and decisions that I take not only in my
everyday life but also in my life decisions. I believe that these two values and beliefs are also
extremely important in the nursing profession, as this would help me to be answerable about my
actions and take effective responsibility of care for my patients. The professional who attended
the father of the patient as well as those professionals of the public hospital were neither
accountable about their actions. They were seen to be negligent and did not act as responsible
individuals who were assigned with the duty of ensuring best quality life of the patient. I also