Communication in Organization

This essay examines communication theories such as body language, verbal and non-verbal communication, and noise in an observed communication event between a teacher and a student in a lecture hall.

Running head: COMMUNICATION 1
Communication in Organization
Student Name
Institution Affiliation

COMMUNICATION 2
Effective communication results to proper understanding between the sender and the receiver of
the information. People's actions and words need to have a proper relationship so as to enhance
communication effectiveness (Gallois and Giles, 2015, p. 90). In this essay, I will give a detailed
definition and examination of the communication theories that I have researched and applied
such as body language, verbal and non-verbal communication, and noise (both physical and
psychological) to show how they have been applied in the communication event which I
observed between a teacher and his student in a lecture hall.
I observed a communication event between a teacher and a student in the lecture hall. The
student was trying to consult the lecturer about a particular question that he required assistance.
The lecturer seemed to attentively listen to the student's words and was seen asking some
questions to clearly understand the student's query. After proper consultations and understanding
between the two parties, the lecturer assisted the student promptly. Eventually, the student was
very happy and appreciated his educator for assistance. This result was a consequence of
applying a series of communication theories which will be analyzed in the essay.
To start with, communication is the process of passing information from the sender to the
receiver through a defined channel. Verbal communication involves passing information using
word of mouth while non-verbal communication uses no word of mouth to pass the message
from one person to another (Hargie, 2016, p. 100). From this conversation, communication was
effective since the educator responded to the student’s query with attention. The theory of verbal
communication is evident here since the two parties use words to verbally communicate with one
another. When the student asks the lecturer a question, he verbally responds to the query and this
completes the process of communication (Wharton, 2009, p. 44). Further, the theory of non-
verbal communication is evidenced in the conversation. The student uses signs to practically

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explain his question to the lecturer, who nods his head to show understanding of the raised
problem. In this way, communication is made complete without using a single word (Swaab et
al., 2012, p. 30). The theory of verbal and non-verbal communication is applied in this
conversation until the problem gets solved. The teacher engages the students constantly both
verbally and non-verbally, and this is why a solution is reached upon by the two parties.
Second, body language is another theory of communication manifest in this conversation. This
theory has been made effective through the application of non-verbal cues by both the student
and the lecturer as they try to practically show each other the concept under discussion in a
manner that they can both understand (Müller, 2013, p. 319). The ultimate understanding that
leads to the student acquiring the assistance he wanted from the lecturer is brought about by body
language. From the observation, the two bent downwards on the paper that contained the quiz.
The lecturer was nodding his head frequently as the student used both verbal and non-verbal cues
to highlight the main area of the problem in his question. Further, the educators responded to the
student's query in a sober manner than was facially seen from his face. The two parties were
conscious and easily nodded their heads to show concurrence of ideas as the teacher tried to
explain the concept to the student (Birdwhistell, 2010, p. 10). When the student received his
desired assistance, his face was full of happiness and appreciation to the lecturer. He smiled
while nodding his head as a sign that the conversation was helpful to his quiz query.
Thirdly, noise (physical and psychological) communication theory is also researched and applied
in the context of this conversation. The conversation was happening inside the lecture hall where
other students were holding class discussions and other personal discussions. These numerous
discussions in the similar setting produced noise that disturbed the student’s ability to
communicate with his educator properly (Frenseh and Funke, 2014, p. 16). Facially, the lecturer

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was seen to struggle to clearly hear what the student was trying to ask until he read the entire
question to comprehend it well too. There was intense concentration from the student when the
teacher was responding to his query while in the lecture hall. Physically, the student and the
teacher agreed to agree on the solution given by the latter on the former’s query. Other physical
attributes in this conversation were the use of pen and paper to demonstrate clearly what the
question and the solution entailed and featured. Psychologically, the conversation was affected
by noise from other students who were holding discussions inside the same class. The
conversation took a longer period of time to end and this was because there was unnecessary
noise that kept disturbing their concentration to the conversation (Robles, 2012, p. 450). In this
context, the physical and psychological noise theories of communication are wholly applicable
and help students in understanding different communication theories and their applicability in
different environments.
In conclusion, communication plays important roles in the transfer of information from the
sender to the receiver. Various theories and models affect the manner in which communication
occurs. Communication theories may either affect conversations positively and negatively. Based
on this conversation, noise adversely affects the reliability and effectiveness of communication
between the sender and the receiver of information. On the other side, verbal and non-verbal
cues help in understanding and differentiating communication approaches by the involved parties
in a manner that establish a proper understanding between the involved parties. Also, body
language communicates a lot and depicts the type of conversation involving two or more parties
in different ways. Therefore, people should properly apply communication theories when
interpreting different communication contexts in order to gain a proper understanding of the
conversation's direction.

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Bibliography
Birdwhistell, R.L., 2010. Kinesics and context: Essays on body motion communication.
University of Pennsylvania Press.
Frenseh, P.A., and Funke, J., 2014. Understanding Complex Problem Solving. Complex problem
solving: The European perspective.
Gallois, C. and Giles, H., 2015. Communication accommodation theory. The international
encyclopedia of language and social interaction.
Hargie, O., 2016. Skilled interpersonal communication: Research, theory, and practice.
Routledge.
Müller, C. ed., 2013. Body-Language-Communication (pp. 310-319). de Gruyter.
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly, 75(4), pp.453-465.
Swaab, R.I., Galinsky, A.D., Medvec, V. and Diermeier, D.A., 2012. The communication
orientation model: Explaining the diverse effects of sight, sound, and synchronicity on
negotiation and group decision-making outcomes. Personality and Social Psychology
Review, 16(1), pp.25-53.
Wharton, T., 2009. Pragmatics and non-verbal communication. Cambridge University Press.