Communicate as a Leader: Communication Plan Template

This Communication Plan Template for the BSBLDR412 course teaches learners how to communicate effectively as a workplace leader. It includes identifying communication tasks, evaluating communication methods, and overcoming potential barriers. The plan also includes organizational policies and procedures relevant to communication tasks, as well as potential barriers and solutions to achieving expected outcomes. The implementation section includes actual communication outcomes, the date and time of communication, the individual or team communicated with, and follow-up actions.

BSBLDR412 - Communicate effectively as a workplace leader
COMMUNICATION PLAN
Learner Name
Learner’s Work Role
Workplace/Organisation
State/Territory
Version Control and Document History
Date Version Number Document History
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Communication Plan Template Version 1.0 Produced 29 April 2021
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1. Communication Tasks
Communication TaskIdentify the
communication tasks
you will demonstrate in
at least four separate
occasions in your role as
a workplace leader.
Purpose of
Communication
At least one
purpose per
communication
task
Individual or Team to be
Communicated With
Identify the work role of
each individual (e.g. Admin
assistant) and the name of
each team (e.g. Marketing
team) you will
communicate with.
Expected Outcome
of the
Communication
At least one
expected outcome
per communication
task
Context of the Communication
Context of communication refers
to the situation (i.e., circumstances
under which you are
communicating and whom you are
communicating with) and
environment (i.e., where you are
conducting communication).
Communication Methods
Identify at least two
alternative methods for
each communication task.
For all four occasions, at
least two verbal
communication methods
and at least two written
communication methods
must be selected and used.
Communication with
IndividualsAt least two of the occasions
must be with an individual.
1. Negotiating
with an individual
regarding
extending his
notice period
before leaving
the organisation.
The purpose of
the
communication
task is to
establish clarity
and ensuring
proper
organisational
policies to avoid
chaos.
Accountant The expected
outcome of this
task is to
convenience the
individual to for 1
month extension
until a new
competent
candidate can
replace him.
The context of this
communication task relates to
work policies of the
organisation and it is important
reduce the negative impact of
employee turnover.
a. Informing the
candidate via email
about the given
situation and what is
expected of him.
b. Face to face
interaction and
personal meeting
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2. Warning an
individual about
his inappropriate
behaviour
leading
arguments and
discussion with
various team
members.
The purpose of
the task is to
ensure that
grievances of
individuals are
properly
addressed by
the leader.
Sales executive The outcome of
this
communication
task is to resolve
issues of the
team members
through warning
the individual and
agree him on
improving his
behaviour.
This communication task is in
context with leadership
responsibility to effectively
manage a team and ensure
their team members are
content.
a. Face to face personal
conversation with the
individual.
b. Using appropriate
gestures and body
language through
non-verbal
communication
approach.
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Communication With
TeamsAt least two of the occasions
must be with teams.
1. Group meeting
to discuss initiation
of a new project
with the teams.
The purpose of this
communication task is
to elaborate
understanding on
requirements and
objectives of the new
project that is being
executed. This
meeting would be
purposed at
establishing job clarity
and roles.
Project
management
team
The expected
outcome of this
task is to ensure
clarity of roles
and to establish
effectiveness in
the project
implementation .
This task will
ensure that all
resources and
targets are
properly
allocated to the
team members.
The context of this
communication task is to
achieve efficiency and to
maintain decorum of the
organisation as on how normal
practices are carried out
through constructive processes
and proper delegation of work.
This task in in context to
establish clarity in mind of
teams as on how they are
supposed to carry out their
functions.
a. All the team
members will be
informed about the
meeting via email
where their roles
would be stated in
brief.
b. This task would be
supported with
accurate visual
representations as
well in the
conference room
where leader will
explain the project
with charts and
speech as well.
2. Giving feedback
to teams members
for their
performance and
contribution in the
The purpose of this
communication task is
to provide feedbacks
which is important for
performing appraisal
Project
management
team
The expected
outcome of this
task is
satisfaction and
contentment of
The context of this
communicate task is to ensure
recognition of efforts of team
members as well as ensuring
that their performances are
a. The feedbacks will be
provided to groups
via email in brief.
b. The detailed feedback
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completion of
project.
and measuring overall
competence of the
employees. Also,
employees would be
given negative
feedback for their
poor performance.
employees for
recognising and
appreciating
their efforts.
Moreover, it is
also expected
that individuals
must address
their
shortcomings
and mistakes.
measured and controlled as
per the determined standards.
would be assigned to
the team members
with written method
of communication
where their
performance would
be evaluated by
check-list and how
they qualified in their
roles.
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2. Organisational Policy and Procedures Relevant to Communication Tasks
Communication TaskThese must be the same as identified in Communication Tasks
section.
Policies and Procedures
Identify at least one organisational policy and procedure that is relevant to the communication
task.
1. Negotiating with individual
The organisational policy to ensure that employees are complying with standards and
requirements regarding the process of resignation as declared in their joining letters.
2. Resolving conflict of individual
it is under the policy of organisation that inappropriate behaviour will not be tolerated
with peers and colleagues.
3. Discussing project initiation
The organisational policies states that it is important for leaders to perform their
responsibility of establishing roles before every new project initiation.
4. Giving feedbacks
It is the organisational policy that implies effective feedback in order to conduct the
process of appraisal.
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3. Evaluation of
Communication
MethodsEvaluate the identified
communication
methods according to
the task requirements
and organisational
policies and procedures
identified.
Communication TaskThese must be the same as
identified in the
Communication Tasks
section.
Communication Methods
These must be the same as
identified in the
Communication Tasks
section.
Strengths
One strength must relate to
task requirements; the other
must relate to organisational
policies and procedures
Weaknesses
One weakness must relate to
task requirements; the other
must relate to organisational
policies and procedures
Communication Method
to Be Used for Task
Method
Choose one
communication method
to use for each task,
based on the evaluation
Reason for Choice
Provide at least one
reason explaining why
your chosen method to
implement is better
than the other.
1. Negotiation a. Verbal Constructive
conversation with more
understanding of
concerns
Leads to lengthy
discussions and
disagreements
communicating with
personal face to face
conversation
addressing and stating
all issues and
concerns.
for negotiating, verbal
communicate is
highly effective and
preferred as leaders
have to convince
individual on agreeing
on terms.
Helpful in reducing
negative impact of
employee turnover
might result in employees
dissatisfaction and
leaving organisation on
bad terms.
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b. Written more clarity on
expectations
the individual might not
be able to address his
queries
proper way of
communicating
maintaining
organisational decorum
organisational policies
becomes ineffective
when individual do not
respond.
2. Conflicts a. Verbal more effective in
discussions
might differ in
interpretation by
individual
verbal communication
is prefered
it is highly effective
for ensuring
agreement and peace
at workplace through
influencing behaviour
of individual by strong
warnings and stating
obligations.
helpful in establishing
peace through ensuring
proper behaviours
leads to chaos and
arguments impacting on
workplace environment.
b. Non-verbal changing regular
behaviour with gestures
is a crucial method of
implied communication
the gestures and body
languages might not be
noticed by individual
No discussions and
arguments
unclear and ineffective
mode of communicating
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3. Meeting a. Written effective in interpreting
message
employees might have
queries
visual communication
and speech is
preferred
it will help in ensuring
clarity as the actions
are to be explained
using various charts
and innovative ideas
during speech.
formal mode of
communication
lack of clarity
b. Visual and speech highly effective and
constructive elaborating
high understanding
too much collision of
perspectives
enhancing participations
and innovative ideas in
meeting
lengthy mode of
communicating
10. Feedbacks a. Email Simplified process lacking description written method is
preferred in the form
of proper document
this process is highly
effective and
improves satisfaction
and clarity in
performances of
employees.
Brief process; less time
consuming
dissatisfaction among
employees
b. Written
documents
High satisfaction of
employees
more time consuming
Effective in detailed
measurement of
employees performance
Less economical
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4. Potential Barriers and Solutions to Achieving the
Expected Outcome of the Communication Task
Communication TaskThese must be the same as
identified in Communication Tasks
section.
Potential Barriers
Identify at least two for each communication task.
Solutions to Potential Barriers
Identify at least one solution for each potential barrier
1. Negotiation a. Disagreements and collision of thoughts offering motivation in form of monetary benefits
b. Pessimistic impact of employee turnover inducing the process of hiring through hrm
2. Conflicts a. Chaotic situations and negative influence on
workplace decorum
more emphasis must be paid on communication style
b. Inappropriate behaviour of individual might decline
leader's influence
individual must be given with written code of conduct as
on how to behave during communication task
3. Meeting a. Dissatisfaction due to too much involvement of
various suggestions of team members
asking for opinions and suggestions of employees one by
one and stating proper set of rules
b. Time consuming process defining time limits for every visual graph and its
explanation.
4. Feedback a. Overconfidence among individuals might promote
lineancy
ensuring continuous improvement in performance of
team
b. Creates sense of jealousy among individuals who
received negative feedback
inspire and induce motivation among those who received
negative feedback for their inefficiency performance.
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5. Implementation
Date and Time of
Communication Communication Task
. Individual or Team
Communicated With
Communication Method
Used
Actual Communication
Outcome
At least one for each
communication task
The actual outcome must
be based on the expected
outcome
Follow-up Action
At least one for each
communication task
These must reflect the
communication task,
person/s,
and
communication method
identified in previous
sections.
Action Date by when follow-up is
due
Communication With Individuals
1. 11 april at
2:30 p.m
negotiation accountant verbal acceptance of
individual on
extension of notice
period
ensuring certification and
other perks to individual
2. 11 april at 11
a.m
conflict sales executive verbal Improvement in
behaviour of
individual towards
peers
Reviewing and receiving
feedback from team
members about individual
behaviour
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Communication with
Teams
3. 12
april; 2
p.m
meeting project
management
team
verbal and visual clarity of roles and
responsibilities
effective execution of project and
appreciation for team efforts
4. 1 may
2 p.m
feedback project
management
team
written high motivation and
satisfaction of employees
Constructive appraisal process
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Sources of Information Accessed
Record all the sources of information used in preparing this report and the type of
information sourced.
Source Type of information sourced
Touhidul, I.A. and Sorooshian, S., 2019.
Balancing for an effective communication in
organizations.
Science and engineering
ethics,
25(5), pp.1605-1607.
article
Van der Molen, H.T. and Gramsbergen-
Hoogland, Y.H., 2018.
Communication in
organizations: Basic skills and conversation
models. Routledge.
book
Tubbs, S.L. and Carter, R.M., 2020.
Communication in Organizations. In
Shared
Experiences In Human Communication (pp.
229-258). Routledge.
article
Bisel, R.S. and Rush, K.A., 2021.
Communication in organizations. In
Oxford
Research Encyclopedia of Psychology.
encyclopaedia
Strawser, M.G., Smith, S.A. and Rubenking,
B., 2021.
Multigenerational Communication
in Organizations: Insights from the
book
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Workplace. Routledge.
Vidal, B.I., 2020. Face-to-face communication
in organizations.
Review of Economic
Studies.
article
Dühring, L. and Zerfass, A., 2021. The triple
role of communications in agile
organizations.
International Journal of
Strategic Communication,
15(2), pp.93-112.
journal
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Annexures
Document annexures of the following documents.
Annexure Documents
Annexure 1 ☐Organisational policies and procedures that are relevant to the identified communication tasks.
END OF COMMNICATION PLAN TEMPLATE
Communication Plan Template Version 1.0 Produced 29 April 2021
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