Communication Skills Development

The assignment content discusses communication skills, including verbal and written communication, teamwork, and workplace ethics. It highlights the importance of effective communication in personal and professional settings, and how it can be applied to overcome challenges such as workplace biasness. The content also touches on the role of technology in facilitating communication and collaboration.

Running head: COMMUNICATION SKILLS
Communication Skills
Name of the Student:
Name of the University:
Author note:

1COMMUNICATION SKILLS
Part A- Justification
Answer 1)
While communicating verbally, the sender sends a message in the form of speech, which is
transmitted through a medium, to the receiver. The sender acts as an encoder and the receiver
is the decoder. Interpersonal communication is the process of communicating and sharing
thoughts between two persons. For instance, when I someone shares his/her opinions with
me, I listen to those carefully and participate by commenting on those verbally. It can be a
positive feedback or a negative one depending on the situation. While speaking to someone, I
express my verbal interpersonal capabilities.
Answer 2)
When I was doing my group project I used several academic scholars and journals to
establish my presentation. It was easy for me because my reading goals were clear and I
chose right texts and journals. My reading style and skills were correct and I used my note
taking techniques. Clear reading goals helped me increase the reading efficiency. I scanned
the whole documents available on the internet and selected my required files for the
presentation. I compiled all the information I gained through reading and presented the
academic document effectively and efficiently.
Answer 3)
I have learned a lot from that small exercise of teamwork. As it was a group exercise, it was
necessary to practice and do a lot of work while preparing it. It required proper coordination
and team work as effectiveness of a team always leads to success. It helped me gain
knowledge about working in a team while maintaining peace and harmony. Group members
play a very crucial role in the completion of a project; therefore, it is necessary to give equal

2COMMUNICATION SKILLS
importance to everyone’s opinions and views. However, there was huge work while
preparing for the exercise, but it was fun and helped me learn a lot. At times, when confusion
emerged, I handled the situation nicely.
Answer 4)
Recently, I was facing an issue regarding workplace biasness at an organization. I reported
the incident to the concerned person in the first place, as it is necessary to have an open
conversation regarding this. Going public or informing my work friends beforehand would
have been a wrong decision, as it would have created unnecessary commotion. There was
also a chance of them not believing me in the first place. Keeping quiet could have created
serious issues later. Moreover, supporting this issue would have been unethical. In the
meantime, I collected some evidences regarding this issue and established my points on the
basis of the ACS Code of Ethics. I have learned that it is important to be honest and impartial
in order to maintain the standard and effectiveness at the workplace. It is necessary for the
supervisors to maintain loyalty among the company. I raised these points to establish my
actions and questioned the value system of the organization. Treating each and everyone
equally is the duty of the management.
Answer 5)
Effectiveness of team work completely depends on the way the team members are working in
order to achieve a common organizational goal. Efficient team members maintain peace and
harmony, while working. Generally, it doesn’t happen by accident. Excessive amount of hard
work, cooperation, struggle and commitment results into a better team, which is the key to
success. A team is only productive when it is committed to a specific goal and the members
are able to complete the goal by using their own resources. When our team was introduced to
the goal, all of us came forward and worked as an individual unit in order to finish the task.

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Each of our members equally participated in the given task and shared their efforts in order to
get good results as it is essential for the team’s success. Moreover, diverse workforce can be
regarded as a reflection of changing marketplace and the world. Cultural diversity helped in
introducing high values to the work. Respecting the differences of every individual proved to
be beneficial, by creating competitiveness and increasing the work productivity as well.
Answer 6)
I have learned that it is important to be honest and impartial in order to maintain the standard
and effectiveness at the workplace. It is necessary for the supervisors to maintain loyalty
among the company. I raised these points to establish my actions and questioned the value
system of the organization. Treating each and everyone equally is the duty of the
management. It is necessary for the supervisors to maintain loyalty among the company.
Answer 7)
Companies need the workers to perform better, faster and smarter which will result in more
productivity. After the completion of this project I have learned regarding the two major
communication and collaboration technologies of human-computer and human machine
interfaces. It helped in creating newer ways for doing the work. Even in organization, the
social media platform can be used to a huge extent, in order to market themselves. It will also
contribute in outsourcing and collaboration, resulting in the productivity of the organization.

4COMMUNICATION SKILLS
Part B- Feedback
Answer 1)
Two things I liked the most are:
 Improving my reading and writing skills, through personal assessment. It helped me
identify the areas of improvement. In addition to this, I learnt how to work in a team
by maintaining peace and harmony.
 Second thing I liked the most is, enhancing my listening skills through effective
interpersonal communication. Moreover, I came to know about the workplace Code
of Ethics.
Answer 2)
Two suggested improvements are:
 The whole assignment is based on individual experiences and not the whole team.
 As it was a team work, the communication style was mostly in the form of group.
Therefore, the question could have been related to group communication skills rather
than interpersonal only.