Assignment : Effective Business Communication
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Added on 2020-05-16
Assignment : Effective Business Communication
Added on 2020-05-16
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Running head: EFFECTIVE BUSINESS COMMUNICATIONEffective Business CommunicationName of the StudentName of the UniversityAuthor Note
1EFFECTIVE BUSINESS COMMUNICATIONDiagnosis and Reflection Findings of the tools The first psychometric assessment is to evaluate the competency of the verbalcommunication. This evaluation shows that how well a person can behave with others to engagethem during the conversation (Arnold & Boggs, 2015). The score that I have attained in thisassessment is 107 that show that I am competent to establish an interpersonal relationship withothers. However, the result shows that I can improve my ability my refining my skills. I payattention to what others are saying and always welcome ideas that others suggest. Moreover, Iattempt to understand the other's frame of reference and the perception. This is the reason it takesme a lot of time to realize my perception and prevent me from acknowledging the mistakes that Ihave committed. Moreover, I have also found that I do not react actively to resolve a conflictsituation when arrives and this can be improved. The second assessment illustrates the result of self-perceived communication competencethat reveals the ability to communicate different category of people that are friends, acquaintanceand strangers. The result of communicating in public is 76.667 which is a normal case. However,through the in-depth assessment, I have found that I am more comfortable in communicatingwith my friends than with strangers. I have received the score of 63.33 in group communicationand the score almost tends to low ability to communicate with them. I hesitate to depict mythoughts in large groups especially with a stranger. The score 73.33 also shows that I canimprove my skills in communicating in the meeting. The total score for SPCC assessment is81.67 that show that there is a room for me to express more in front of larger groups ofacquaintance and strangers.
2EFFECTIVE BUSINESS COMMUNICATIONThe third psychometric assessment highlights the evaluation of people skills. Thisassessment helps in evaluating whether or not a person has skills for being a leader or aneffective team member. The score that I have received is 53 and it shows that I am good atworking with other members and hence can be a good team member. I have learned from theassessment's result that I sometimes display the same standard if the behavior that I got fromothers. I also wait for other's response and frame of reference while taking any decisions.Moreover, I have also found that I usually go along with other team members opinion. I faceproblem in composing my answer prior someone finishes their taking in a meeting and it takesme some time to present my opinion on the matter of discussion. I also have a problem tocompose my perception with accurate details and this is the main reason I could not speak whenthe time is right. I also ask for examples when someone gives me feedback based on adiscussion. Thus, I can enhance my potential in understanding a discussion with moreproficiency and learn to express my perception on the same. I may also learn to develop myleadership skills so that I can guide some people when they need any help and direction toproceed. The fourth assessment is nonverbal immediacy scale-self report that highlighted the bodylanguage, tonal quality of the speed, movement of hands and the eye contact during theconversation. These aspects help another person to learn whether or not the person in front ofthem have the interest to attend the communication period (Erozkan, 2013). I have received thescore of 85 that shows that my non-verbal communication skills are neither high nor low. I havefound that I use my hands a lot in order make other people understand regarding what I amtalking. I also make frequent eye-contact while talking to other people so that they canunderstand that I am addressing them in the communication. Sometimes I use a variety of vocal
3EFFECTIVE BUSINESS COMMUNICATIONexpression and become stiff while talking with them. This can be improved so that the peoplecommunicate with me does not feel uncomfortable. Sometimes I maintain a long distance duringthe conversation and I do not prefer to lean away with the people with whom I am talking. The last psychometric assessment is related to the presentation skills through which I canencourage my audience to listen to the discussion. I have received the score 55 that illustratesthat I am perfect in giving a presentation and I can well engage my audience through the contentI am talking during the presentation. The assessment shows that I prefer to use visuals in mypresentation and this match with the content so that my audience can relate everything together. Ifocus on the main message and practice the session as many times possible. However, I do notbecome familiar with the room prior giving the presentation and this sometimes troubles me asnew things often make me nervous. However, I prefer to engage my audience with the contentand continuously encourage them to ask a question if they have any queries in their mind. I alsoincorporate some examples for providing understanding. Lastly, I consider it as a positive aspectthat sometimes my presentation takes longer times as people intend to attend the presentation fora longer time and curiously ask questions based on the discussion. I also provide them evidencethrough examples and make them learn about the future of my suggested ways are not applied. Inthis way, the audience can relate the content and its importance in real-life. Identification of two key communication issues The two issues that can be found from the five psychometric assessments are lack ofshowcasing leadership style in front of others and communicating with ease in the presence oflarger group. I always allow others to present their opinion on a topic and welcome theirsuggestion. I believe that taking action that is most agreed on the solution can motivate the
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