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COMMUNICATION SKILLS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Describe communication models and systems used in businesses.......................................11.2 Methods used and the benefits of both informal and formal communication systems.........11.3 Outline the principles of effective communication...............................................................11.4 explain how technology is used for different types of communication................................11.5 Barriers to effective communication.....................................................................................1TASK 2............................................................................................................................................12.1 Use different styles and methods of oral communication for various audiences..................12.2 Present business information orally in a formal situation.....................................................22(M) use appropriate methods including technology and other aids to present businessinformation orally........................................................................................................................22.3 Respond to questions arising from presentation of business information.............................3TASK 3............................................................................................................................................33.1 communicate information using appropriate written business styles and methods..............3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
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