Assignment on Use of Communication Skills in Workplace
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Added on 2020-06-03
Assignment on Use of Communication Skills in Workplace
Added on 2020-06-03
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COMMUNICATION SKILLS
Table of ContentsINTRODUCTION................................................................................................................................1Effectiveness of communication skills at workplace.......................................................................1Significance of communication skills..............................................................................................2Types of Communication Skills based on communication channels..............................................2CONCLUSION....................................................................................................................................7REFERENCES.....................................................................................................................................9
INTRODUCTIONCommunication skill is one type of talent to know the nature, behaviour, efficiency andpersonality of people and help to manage the other people in business.. These are the skills whichencourage employee to reach on the decided goal with their innovative ideas. Communication helpsemployee to express their ideas feelings and suggestion to their higher authority so that higherauthority can get new ideas. Without communication nothing is possible. The skills help theemployee to express their feelings, information, suggestion, problems, so that organisation can takebetter decision which is beneficial for employees and organisation. . In any organisation anyone canperform better with the help of communication skill in meetings and it is easy for him to share hisideas, problems in meetings so that can be worked upon and can improve their capability (Guffeyand loewy,2015).This assignment is related to communication skills which is use in workplace in business.The introduction and meaning is given in first to give a brief idea about communication skill atworkplace. Then the importance of topic is highlighted at organisational working environment indetail.The detail information of skill of employee in any organisation have also been explained andthen the conclusion has been provided (Lehman, and DuFrene, 2010).Effectiveness of communication skills at workplaceGood communication skill is an art that can have a great impact on anyone and can impressone. It is the capabilities that are helpful for everyone in educational, professional and also inmaking healthy relationship among the employees at a workplace. In this modern world, thesecommunication skills play a vital role. It helps individual to clearly present their own viewpoints,suggestions and unique ideas to their respective seniors and other colleagues also. It instructs to useproper words,to know where u have to stop, proper expression, which are normally use in verbalcommunication ,our body language shows one's personality, develops active listening, personalpresentation, context awareness, etc. Using necessary tool of communication, employees as well asmangers can manage their time and can encourage other employees to achieve success quickly(Arendt, and Brettel, 2010).most of the departments which are related to information sector and many MNC's are using thistechnique to reach on the top level of the globalisation. With appropriate and better communicationskills companies are trying to satisfy the need of their customers as well as understanding the needsof their employees and achieving maximum profit and reach their goals. According to the research,the educational institutions those are using this techniques getting high benefit and reach on the top1
level by teaching their students more effectively (Clutterbuck, 2011).Significance of communication skillsRelationship of manager and employees: The work cannot be done effectively unless theemployees are communicated the details what actually is to be done from their managers. Lack ofcommunication or improper communication leads to inefficient work. Employee morale and encouragement:Goodcommunication increase motivation andencouragement of employees toward their work and company as well. This boost the moral ofemployee in an organisation. Lack of proper communication that means ineffective and inefficientcommunication create conflict among employees, manager and their subordinate and this causedecrease their moral.Productivity: With the help of good communication skills, an individual can maintain agood employee's relation in his workplace through innovative ideas, suggestions, advices, which aregiven by employee's and workers and implement by company according to their requirement so thatproduction can be increased at low cost (Young, 2010).Effective employee's management: The communication skills helps the employees toforward their comments, reports, and suggestions to higher authority. The policy and proceduresshould be speedy and effective to avoid misunderstandings in an organisation. In order to overcomethe fact which are hidden or distort by employees or any managers, so it is necessary to createharmony among all concerned people and the department (Locker and et.al., 2013). Types of Communication Skills based on communication channelsIn many organisations, informations are flow in different directions, which are downward,upward, horizontal, vertical, it includes formal and informal communication. There are some moretypes of communication skills:Formal communication: Formal communication is normally used inside the organisationand create formal relation, which is controlled by higher authority. It is the duty of management todecide which information is necessary and which is not and whom it to be share? Formalcommunication includes :- Orders, suggestions, official letters, memos, notices, newsletters, reports,staff meetings, etc. Formal communication includes downwards and upwards exchange of information. Thedownward communication flow from upper level to lower level which includes orders instructions,plans, policies, procedures, etc. Upward communication which flow from low level to upper level2
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