Emotional Intelligence in the Workplace: Tips for Improving Emotional Awareness, Resilience, Self Control, and Social Intelligence

EMOTIONAL
INTELLIGENCE

Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
EMOTIONAL AWARENESS........................................................................................................3
RESILIENCE...................................................................................................................................4
SELF CONTROL............................................................................................................................5
SOCIAL INTELLIGENCE/ EMPATHY........................................................................................6
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Emotional intelligence helps an individual to maintain healthy relationships, helps in
achieving success in day to day life and even at schools and work and colleges and at every
aspect in one’s life. Personal and professional goals and objectives are also achieved with the
help of emotional intelligence as a major step in an individual’s life (Estévez, Jiménez and Segura
2019). It helps one to build stronger relationship at workplace and thereby reducing stress as one
can share one’s problems with teammates or colleagues. It also helps in achieving and increasing
team productivity directly or indirectly affecting efficiency and effectivity of team and
succeeding in achieving organisational goals and objectives. It also enables an individual to
handle emotions and thereby helping and guiding people to be more successful and letting them
being happier in their life.
TASK
EMOTIONAL AWARENESS
Emotional intelligence of an individual at the workplace helps in achieving success in his
professional life. It lets an individual to feel one’s feelings and emotions and it also involves
having and maintaining a balance in one’s working elements along with self awareness, self
regulation in professional and personal life, along with being motivated an inspired to work and
making teammates happy by building great healthy relations in an organisation, thereby
maintaining and developing social skills in one.
The employee working in Tesco, should know to deal with criticism, negatives in and
around present in Tesco and should also know how to accept criticism and negative aspects with
responsibilities of work. Taking negative aspects and criticism in work, that employee tries to
maintain an emotional balance with emotions and feelings (Kozlowski, Hutchinson, Hurley and
Browne, 2018). Employee can get criticism from anyone in workplace, be it teammates,
colleagues, lower staff that is subordinates working under that employee or seniors or even from
top level management. Employee working for Tesco should maintain a balance and show know
how to deal with all these negative aspects that are related to duties and responsibilities.

That employee working in Tesco can improve and maintain a great balance with
emotional intelligence. This can be improved by following certain tips. These tips are discussed
below:
 Balancing emotions
 Feeling emotions in one’s body
 Naming emotions
 Not to bust emotions
 Observing emotions without trying to fix
 Sharing with closest friend or closest friend
 Trusting and improving in work
These are some important tips that can be taken to ensure and building good emotional
awareness by an individual at workplace (Rezvani and Khosravi, 2019). This will also help that
person to relate better with other employees and thereby creating a healthy and happy
environment at workplace. It will also help an individual to look at problems and issues
differently, deeply and more objectively. Moreover it will allow to control and feel better and
also even better with expressing feelings and emotions.
RESILIENCE
Resilience simply is a strategy or a technique adopted that will help employees in tackling stress
and tension, managing conflicts in organisation, building a competitive spirit at a good level, and
even for handling and addressing challenges in job profile. It is very important to improve
resilience at workplace because people nowadays consider working in jobs as a stressing
situation in their lives (Sharp, Bourke and Rickard 2020). Resilience helps employees in dealing
with various and different ups and downs that they have to face while working in an
organisation. It also makes them learn about dealing and even bouncing back from the challenges
they face in their working places.
One of perfect example can be a employee working for Marks and Spencer can face a
issue regarding continuous change in team. Employee’s manager due to his personal reason
keeps changing his team in shorter time period. The employee faces a lot of problems and issues
regarding cooperating with new teams, new people, not so easy getting inside the team’s
environment, people not accepting him because of trust issues and many other related problems