This assignment discusses the significance of effective communication in business, covering various forms of communication, models, technology, systems, and principles. It also highlights the need for individuals with good communication skills in business and provides a sample letter showcasing effective communication.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Communication Skills For Business
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1 – Theory of Communication.............................................................................................1 1. Communication models and system used in business.............................................................1 2. Communication methods and technology in business............................................................3 3. Principles of communication..................................................................................................4 TASK 2 – Oral communication...................................................................................................5 TASK 3 – Communication In Writing.............................................................................................6 CONCLUSION................................................................................................................................8 REFERENCES...............................................................................................................................9
INTRODUCTION Communication simply refers to transferring information from one end to the other end in this process two entities are involved where one is the sender and another one is the receiver. The communication is effective when both parties are equally participates in the process because the sender'sinformation iswell understanding for the receiver andafter fetching the information the receiver can respond the sender. This assignment is focused on the different method of the communication along with benefits of formal and informal communication. It also comprises the use of technology, principles and effective barriers of communication. The oral and writing communication is also focused in this report. TASK 1 – Theory of Communication 1. Communication models and system used in business Communication models-The communication theorists developed several types of models some of them are mentioned below - Aristotle’s Persuasion Model:Aristotlea world famous Greek philosopher who give his theories on various subjects and popularly known a for 'Aristotle’s Persuasion Model'. According toAristotle’sthere is no scope on the receiver side to respond when a speaker delivers a message. For an example, when a teacher giving a lecture to the students then the students can get the speech but they can't give their response. It can be see as when a politician is addressing a speech to the crowd then the gathering only receives the words and but at time they don't have a media to give their response. This kind of style is included inAristotle’s Persuasion Model. In this model there are the three entities of business communication process but the end receiver is neglected to respond that's why it is one sided communication process in business where the leader can deliver a message to the employees and the employees does not have a medium to revert back. 1
Circular Model of Communication:In real manner business communication is a two way process where a sender sends a message and after retrieving a message a receiver on the other side process the response in feedback back to the sender. This is effective only when the receiver react to the received information and sends the feedback to the sender. Two way communication model is effective cause it connects both the sides. In an organization when a leader generates a message to the other end and after that the receiver sends a feedback to the first end again this two way communication is effective in business organization. Communicationsystemofbusiness:Thecommunicationsystemenablessuccessful transmission of the thoughts among the individuals. A person who generates the information is known as encoder as the first end encodes the information at origin and then sends to the the other end and this message passes through a medium or path that make it available to the second end of the communication that is the receiver or recipient of the information. This flow of the information from the sender to receivertakes place among the end points because of the communication system. There are various kind of communication system that makes a smooth flow of information between two parties such as : Duplex communications system :Duplex communication system is also known as full duplex cause it based on two way process as the sender sends a signals and after that the receiver gives the feedback in response. Both the parties can communicate at the same time without any delay in the signals. 2
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Half Duplex Communication System :In half duplex both the parties cannot be active at the same time. Once the sender stop sending signals then only the receiver can send the feedback in response. 2. Communication methods and technology in business. There are various communication methods and technology that transmits and share the information among two persons. There rare different methods of the communication like : Verbal Communication :Verbalcommunication refers to the words to deliver an effective information. The transmission can channels canbe one to one or it can be telephonic conversation. The person can share their thoughts and ideas while meeting to another person face to face or through email and telephonic communication. Non Verbal Communication: Non verbal communication expresses an individual thoughts and feelings without uttering a single word. Like one would like to express their feeling through hugging, patting on the back. It communicate through facial expressions, gestures and eye contact. Written Communication:Written communication refers to a record of information that can be used in future. It is the most trustworthy way to communicate that cannot be altered y the third party. It has an importance for the business cause it keeps a documented record in order to justify others. Visual Communication:Visual communication can be define as the creative process to share the information through pictures, graphs. It aid to help the audience to get information in mostunderstandingmannerthroughdisplayingobjects,models,graphs,maps,tables, photographs. Electronic Communication :Electronic communication can be refer to the email, internet and communicating through social media websites, chat rooms, news groups, etc. Formal and informal communication There are various kind of benefits of formal and informal communication that are discussed below - Formal communication 3
The formal communication increase overall efficiency of the predetermine rules. It is easy communication system cause the top level management and the employees can transfer their information. It is a permanent record as the formal messages are preserved in the organization system. Informal communication If there is any kind of problem between the workers and the employees that can be solved through information system and it makes good relationships among the employees and the management. Informal communication is more flexible then than formal communication because it is free from formalities. Technologies for communication There are various kinds of technologies that impacts on the communication and transmits the information in real time smoothly. There are so many channels that transmits the information among participants. The persons can transmit their information through e mail, mobile phones, video conferencing, video chats, social media websites, etc. Social interaction with consumers:A business can directly connect with its customers through social media platform it will help them to know the states in market. The customer can easily share their views about the products and business can improve that to meet the cusotmer's demand. Use of digital networks :Everything is digitalized the phones and printers too. Now the satellites are involved in the transmission to communicate anywhere in the world. 3. Principles of communication The principles of communication are as follows - Principle of clarity– The message should be clearly stated that canbe understand by others. Principle of feedback– The principle of feedback specifies that a message which is received by the recipient is understood. Principle of adequacy– The information should be adequate and complete in all aspects. Barriers of communication The barriers of communication as follows: Physical Barriers– The physical barrier can be refer as the geographic distance between the sender and the receiver. AttitudinalBarriers–Thisreferstothebehavioursofthepeoplewhoare communicating. Attitudinal barriers the prevents people from establishing the communication. 4
TASK 2– Oral communication Oral communication is referred to the exchanging information verbally (Kurtz, Draper and Silverman, 2016). Oral communication includes Face to face conversation Group discussions Counselling, Interview Radio Television Telephone calls etc. There are some formal oral communications also exists such as : Presentations at business meetings Commencement speeches given at a graduation ceremony A conservation between the customer and me to convince them as follows - Me : Greetings sir! How may I help you? Customer : I purchased a product from you and you promised me to deliver the product on time but you did not comply on your words. Me : My apologies for the inconvenience but we are going through some technical issues that' why we could not deliver the purchased order. Customer : But you you should inform us, that you are unable to deliver the product. Me : You are right sir but we tried our best but somehow we failed to send the delivery of the product on time (Certo, 2018). Customer : First of all it not an excuse that you are making but if you are saying so then you can loose a customer. Me : Pardon me please! But you can trust us, this time we will not disappoint you and we will serve out best as it is our main motive. Customer : If you insists then its fine. But be sure this time be cautious. Me : Of course sir, we will do our best. Thanks for your support. The above conservation states that the oral communication is effective to convince the customer. It is always impactful because it share the point view on time when it is generated and face to face communication (Rosemann and Brocke, 2015). 5
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
TASK 3 – Communication In Writing Written communication involves any kind of information that uses written words. Writing communication is essential in the modern world to encourage conversation between the employees and the top level management. In fact, written communication is base of the developing business cause there are so many information that needed to be transfer in written to give as an order or transferring the information to others. There are various advantages of written communication such as: There is no need of personal contact to the individual. It saves money to call because people can save money through send email. There is always written proof that can be use in disputes. There are so many forms of written communication in business operations that are as follows: Reports Job description Email Instant messages Letters Faxes Brochures and so on. The business use email to communicate and the format is given below: From: johnson@gmail.com To: hr_micro.org Subject: Application regarding HR post Respected Sir, I am working on the Human Resource Manager's designation from past 2 years and now I am looking for the new opportunities where I can explore more. It will be an honour for me to work with you. Please give me chance to work with you so I can learn new things and be able to explore the opportunities (Hashim, 2015). Thanks Johnson CURRICULUM VITAE : CURRICULUM VITAE 6
Name: Address: Contact Number: Email Address: Career Objective: I am seeking for the opportunities where I can grow with the organization and develop the new skills (Stokoe, 2014). Educational Qualification: Graduate with 85% from University of Texas, United States of AmericaMBA with Human Resource Managementwith 94% from University of Texas, United States of America (Royle and Laing, 2014). Other Skills:Certified in Robotics. Experience:3 years of experience of HR manager in at Intel Corp. Personal Skill/Knowledge: Ability to work under pressure. Energetic Honest Loyal.Strong communication skills Personal Profile: Father's name- Date of Birth- Religion- Marital Status- Nationality-Hobbies - Declaration: I hereby declare, that all the information given above is truly related to me and trustworthy (Schermerhorn and et. al., 2014). Date: Place: 7
LETTER : B- 105, South Hall, London, UK 14June, 2018 To, Mr. Stephen London, UK Sir, I am Johnson andI am looking a for a new job in HR field. I am experienced in the relevant field for 3 years in the Intel Corp. I have completed my graduation and MBA from the University of Texas, USA. After that I have joined the job and now I wanted to explore (Bedwell, Fiore and Salas, 2014). Thank you. Yours Sincerely, Johnson CONCLUSION Everyone establishes a effective communication cause that is the only way to share the information and businesses are also seeks for an individual who is good in communication skills. The report is about the communication skills that includes the various forms of communication, models, technology, systems and principles of effective communication. 8
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
REFERENCES Books and Journals Kurtz, S., Draper, J. and Silverman, J., 2016.Teaching and learning communication skills in medicine. CRC press. Certo, S.C., 2018.Supervision: Concepts and skill-building. McGraw-Hill Education. Rosemann,M.andvomBrocke,J.,2015.Thesixcoreelementsofbusinessprocess management. InHandbook on business process management 1(pp. 105-122). Springer Berlin Heidelberg. Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in Malaysia.International Journal of Business and Information.2(2). Stokoe, E., 2014. The Conversation Analytic Role-play Method (CARM): A method for training communication skills as an alternative to simulated role-play.Research on Language and Social Interaction.47(3). pp.255-265. Schermerhorn, J., and et. al., 2014.Management: Foundations and Applications (2nd Asia- Pacific Edition). John Wiley & Sons. Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer Modelforthecommunicationindustries.InternationalJournalofInformation Management.34(2). pp.65-73. Bedwell, W.L., Fiore, S.M. and Salas, E., 2014. Developing the future workforce: An approach for integrating interpersonal skills into the MBA classroom.Academy of Management Learning & Education.13(2). pp.171-186. Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–learnings from the first sustainability management master of business administration.Journal of cleaner production.62.pp.24-36. Moss, B., 2017.Communication skills in health and social care. Sage. 9