Communication Skills for Business Assignment Solution - Doc
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Added on 2020-10-22
Communication Skills for Business Assignment Solution - Doc
Added on 2020-10-22
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COMMUNICATIONSKILLS FOR BUSINESS
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1 – Covered in PPT...............................................................................................................3TASK 2 – ORAL COMMUNICATION.........................................................................................3TASK 3 – COMMUNICATION IN WRITING..............................................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................8
INTRODUCTIONCommunication skills are very essential part of someone's personality and plays a keyrole in achieving success. This involves interaction with two or more parties. Effectivecommunication is achieved when one person says something and other person understands themessage of the sender. Now days, communication skills are required to rise to top of thebusiness. It enhances your personality and value among the people. This assignment will focuson different communication model and systems (Kurtz, Draper and Silverman, 2016). It will alsoincludes different methods of communication as well as benefits of informal and formalcommunication to business. Use of technology in communication, principles and effectivebarriers of communication are also mentioned. In addition to this, oral communication andcommunication in writing is also enlighten.TASK 1 – Theory of Communication1) Communication models and system used in businessCommunication simply refers to the transfer of information from one place to another.Some of the communication model are mentioned below: Aristotle Model of Communication: Aristotle was the one who first took the initiativeto design the communication model. He developed linear model of communication and thismodel was widely used amongst all other communication model. It is mainly focused on speakerand speech and is broadly classified into 5 elements – Speaker, Speech, Occasion, Audience andEffect. It is a Speaker oriented model as it plays the major role in transferring the message fromone place to another. Audience role is passive and is influenced by Speech. This makes thecommunication process, one way. The Speaker should give Speech according to the targetaudience and situation(Occasion). Shannon and Weaver Model of Communication: This model is one of the most popularmodel and is widely accepted (Certo, 2018). Main elements used in this models are Sender(Information source), Encoder (Transmitter), Channel, Decoder (Receiver), Receiver(Destination) and Noise. In this, sender encodes the message and sends to the receiver through achannel (telephone, etc.). sender convert the message into code which is understandable by themachine and send it through medium. On the other hand, receiver decodes the message. Noise issometime present in channel due to which receiver find some problem in decoding it.
Communication system included different communication networks, transmissionsystems, relay station, data terminal equipment usually capable of interaction to form anintegrated whole. It facilitates successful transmission between sender and receiver. Followingare some types of communication systems:Duplex communication system: In this, two or more parties are involved and theycommunicate in both directions simultaneously. For e.g.: Employee talking on the phone with hisstakeholders related to any business deal (Rosemann and vom Brocke, 2015). In this, there is twoway communication. Half Duplex communication system: In this, different parties can not communicate witheach other simultaneously. There is one way communication, either sender can send the signalsor recipient can respond to the sender. Tactical Communication system: In this, the communication changes with change inenvironmental conditions and other situation.All the above communication system and models are used to establish secure andsuccessful transmission between two or more than two parties. These are widely used inorganisation in order to communicate with employees and stakeholders. 2) Communication methods and technology in business.There are several methods of communication through which two parties cancommunicate. Company uses different modes in order to exchange their message to others. Someof the methods are given below: Non verbal communication: This communication includes gestures, eye contact, facialexpressions, body language, tone and pitch of the voice, etc. It is a powerful tool and help toconnect with others via expressing feelings (Hashim, 2015). Verbal communication: In this, two or more than two parties communicate with eachother with the help of speech. Information, feelings, thoughts, memories, etc., are shared orexchanged with the helps of words. Written communication: In this, communication takes places in written form. It is thebest and trustworthy mode of communication. Communicating through this mode is essential inthis modern world. It has great importance in every organisation as all the records and otherimportant and confidential details are written and preserved.
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