Communication Skills for Business

This report examines the importance of communication skills in business, focusing on both oral and written communication. It explores various types of communication methods, models, and technologies used in business, as well as the barriers that can hinder effective communication. The report also includes case studies and examples to illustrate the practical application of communication skills in a business context.

Communication Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1(Covered in ppt.).................................................................................................................1
TASK 2............................................................................................................................................1
Oral Communication..............................................................................................................1
TASK 3............................................................................................................................................2
Communication in writing......................................................................................................2
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
The concept of communication can be defined as a term used to make interaction with
others. In business, various kinds of communication is used to share information with people
associated with company which is helpful in conveying message in a concise manner. It is also
helpful in understanding opinion of others on a specific topic (Luthans and Doh, 2018).
Generally it is done through verbal, non-verbal, oral or in written form which is useful in getting
feedback and perception of persons. In this manner a report is presented which describes various
types of methods, models and application of communication as well as barriers which hinder the
same within an organisation.
TASK 1(Covered in ppt.)
TASK 2
Oral Communication
It implies communication through verbal or mouth in which every person made a
conversation with others either in direct way or by telephonic conversation. It includes speeches,
presentation or discussion on a topic where direct interaction is required. In business section,
face to face communication is necessary when meetings, lecturers, conferences, interviews and
more are organised (Hesselbarth and Schaltegger, 2014). It will be helpful in building and
developing a trust among others. The main advantages of this kind of communication are it saves
time, money and efforts of people at workplace, as it is inter-personal so develop a high level of
transparency and understanding. It allows in making quick decisions as well as giving
opportunity to others in taking part in the same. It is majorly useful when a work is assigned for a
team as well as when a secret or confidential information has to be conveyed (Hasson, 2015).
But as business includes formal system mostly therefore, rely totally on oral communication is
not sufficient for operational activities. It is also less authentic as compared with written
communication (Royle and Laing, 2014). This type of method also ineffective for legal records.
Case study- As per present scenario, it is a requirement of describing a role of customer who is
so irritate due to not receiving promised goods on time (Meulenbroek, Bowers and Turkstra,
2016). Therefore, in this manner a brief of conversation is given below that held between a
consumer and customer service executive of a company: So, your order has been dispatched
from here and might be delivered till tomorrow's morning.
1

Customer (interviewee): Hello! This side Samayra. I just here want to inform you I have
placed an order few days before in your company and have got an assurance of delivery on
time. But sorry to say I didn't receive the same on assured date and still waiting for that. So, can
you give me justification on that?
Customer Service Executive (interviewer): Hello Ma'am! Greetings for the day. It is an
highly obliged to say that it is a policy of our association to dispatch order of a customer on
second day after receiving confirmation which will be delivered within three days. But as if you
said that order didn't received by you till now so, let me check whole situation and find out
problem of discrepancy. Will you please give some more information like order number, date
of promised delivery .
Customer: 5955898490458
Customer Care Executive: Sorry for waiting ma'am, I have seen that your order has been
already dispatched here but due to some transportation problem, it has become late to deliver.
Customer: Listen I don't want any recommendation of your side, I had trust on policy of your
company which has broken as no information have given about late of delivery especially when
I have mentioned that please inform me on prior basis about inconvenience of the same if
happen.
Customer Care Executive: Ma'am please listen my I am really sorry for whatever
inconvenience you have faced because of not getting order on time. So, in the form of penalty
our company has decided to give you free cost of shipping as well as 30% discount on order.
May be it will helpful in recovering loss you have suffered.
Customer: OK Sir, thanks for your concern but please make sure same problem will not
persuade again in future.
Customer Care Executive: Ma'am definitely, we are giving assurance to you that in future this
type of problem will not happen again and if same thing occur then will give prior information.
TASK 3
Communication in writing
a)C.V :
1. General information
2

Name: mnc
Phone no.: 41707375903
E-mail id: [e-mail]
2. Qualification
MCA University of Birmingham 75.00%
BCA University of Birmingham 82.00%
Diploma in Information
technology
University College London 95.00%
5. Personal details:
Father name – xyz
Mothers name- abc
Date of birth – 18 July, 1990
Achievement –
 Chess player at National level
 Received Silver medal on State level Championship
B) Letter:
3

Date
Street Address
City, State and Zip Code
Name of Contact
Organisation Name
Address
City, State and Zip Code
Dear (abc)
Please accept letter given by me as well as enclosed resume as application for position of
Graphic Designer. You will get information about myself in resume that I have persuaded all
degrees which are needed for this position. I have possessed a strong leadership qualities as and
sharp skills along with this, I have consistently driven myself to meet goals and take challenges
for the same.
During my career, I have gained much experienced and developed strong sales skills that
embedded me to make a record of sustainability. Your company has generated an interest in me
to work. So, give me a chance to prove my skills in your business.
Sincerely,
MNC
C) E-mail:
Send
To: [e-mail]
CC:

Subject: Applying for Computer Graphics
Respected Sir/Ma'amI am hereby informed that there is an attached resume which included all
details regarding for a specific position. Thanks and Regards,
MNC
CONCLUSION
With this assignment, it has observed that communication is an essential part within an
organisation used to convey messages from one person to another. It has been discussed about
various types of communication used in business for interaction with stakeholders as per need of
company. This would help them in contributing their efforts in achievement of business success.
In addition to this, various kinds of models, methods as well as system of technology has been
described in report also.
5

REFERENCES
Books and Journals
Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer
Model for the communication industries. International Journal of Information
Management. 34(2). pp.65-73.
Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–learnings
from the first sustainability management master of business administration. Journal of
cleaner production. 62. pp.24-36.
Jackson, D., 2014. Testing a model of undergraduate competence in employability skills and its
implications for stakeholders. Journal of Education and Work. 27(2). pp.220-242.
Luthans, F. and Doh, J. P., 2018. International management: Culture, strategy, and behavior.
McGraw-Hill.
Meulenbroek, P., Bowers, B. and Turkstra, L. S., 2016. Characterizing common workplace
communication skills for disorders associated with traumatic brain injury: A qualitative
study. Journal of Vocational Rehabilitation. 44(1). pp.15-31.
Hasson, G., 2015. Brilliant Communication Skills. Pearson UK.
Andersen, E. S., 2014. Speaking With Style (RLE Linguistics C: Applied Linguistics): The
Sociolinguistics Skills of Children. Routledge.
Kleckner, M. J. and Marshall, C. R., 2014. Critical communication skills: Developing course
competencies to meet workforce needs. The Journal of Research in Business Education.
56(2). p.59.
Silbiger, S., 2016. The 10-day MBA: a step-by-step guide to mastering the skills taught in top
business schools. Hachette UK.
6