Communication Skills for Business: Doc

Communication Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.Communication models and systems used in businesses.........................................................3
2. Communication methods and technology in businesses.........................................................5
3. Principles of effective communication....................................................................................8
TASK 2..........................................................................................................................................10
Oral presentation.......................................................................................................................10
TASK 3..........................................................................................................................................11
Communication in writing........................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Communication is the act to convey meaning with one entity to another group entity by
using mutually understand signs, symbols and rules. To communicate someone the most
important aspect is motivation and reason behind it. Communication play a very important role
in organisation in proper distribution of tasks and responsibilities among the employees and
understand their issues and problems in better manner with various methods and ways that prove
fruitful in communication process that are verbal and non verbal communication system. This
report is based on to communicate in effective manner various models and concepts with
processes that proves beneficial in both external and internal environment of the organisation.
Communication skills helps in deliver beliefs, ideas and views in both orally and written manner
to share information with others in effective manner. Communication plays very important role
in organisational with individual development to get best results out of them.
TASK 1
1.Communication models and systems used in businesses
Communication is the chain of activities in which ideas and beliefs share with individual
and in group to get effective results and helps in understand the problems of others (Adler and
Elmhorst, 2012). There are different models and theories that help in business to communicate
in right manner that are as follows:
In simplest model of communication consist of Shannon and weaver in which a sender, message
and channel are consist from their message travels and noise or disturbance and a receiver.
In communication the first and foremost model of communication is Shannon and weaver
model:
Shannon and Weaver model especially designs and develops to get effective communication
between the sender and receiver and also find out the factor which affect in communication is the

noise (Al-Mahrooqi, 2012). Firstly that model is developed to enhance the technical
communication but after that it used and applied at world wide in communication field. This
concept is widely used in information source, transmitter and noise, channel, messages and
information are the important attributes in that model.
In sender s/he selects desire message and encoder transits that message into signals. In decoder
signals converts into message that is reverse process of encoding. Noise is the obstruction that
arise due to the affected by the physical noise such as sound of horn, thunder or noise of crowd.
So that communication channel directs towards the process that helps in transfer of message
without any hindrance. The message should be transmit by various devices such as phone,
computers and others and signals should be depend on signals sent to get best results from the
communication process (Bovee and Courtland, 2012).
Berlo's SMCR model of communication:
This model based on communication and describe the factors that affect on individual
performance and communication to make results effective. That model focus on the encoding and
decoding the messages before sender send the message and receiver receive message. This model
has four components in which includes sender, message, channel and receiver. In source majorly
communication skills, attitude and knowledge and social system with culture should be the
factors that are also in case of receiver. In message the important attributes that are share with
others are content, elements, treatments, structure and codes are the important attributes that
should be share with others. In channel consist of Hearing, seeing and touching which are
significant factors in channels of communication. In that series after decoding of the message
receiver decode message.
Schramm's model of communication:
This model is formulated by wilbur schramm that describe that it is a two way process in
which receiver and sender sends and receive the messages. In that circular information gives
opportunities to both the parties to share their opinions and views to other party in effective
manner (Bramhall, 2014). These models and methodologies use to communicate in effective
manner with the stakeholders to getting proper feedback and other proceedings that helpful in
gain organisational goals and objectives.