Communication Skills for Business : Doc
Added on 2020-11-23
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Communication Skillsfor Business
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Communication models and systems used in businesses......................................................11.2 Communications methods used by businesses......................................................................31.3 Technology fosters different types of communication .........................................................51.4 Barriers to effective communication.....................................................................................6TASK 3............................................................................................................................................7Communication in writing..........................................................................................................7CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12
INTRODUCTIONBusiness communication can be defined as the process which helps in sharing importantinformation within the organisation. It is considered to be a very crucial part in any businessorganisation as it leads in exchanging essential data and statistics in effective manner. It alsoresults in building a healthy relation among the employees. To commence this processeffectively it is for the business persons to posses the skills like interpersonal, collaborativeworking, etc. the leaders and managers of the business organisations adopts various models andchannels to carry out the process of business communication (Andersen, 2014). By choosingbest tools and techniques, data can be delivered to business persons in an efficacious manner.The present report is founded on the process of communication in business. It investigateseveral models, methods, systems, guiding and governing this process. It also consider barriersto communication along with use of technology to assist this process. A business case is alsopresented which indicate the behaviour of executives of organisation in response to the difficultsituations connected with the customer inquiry that arise in an entity.TASK 11.1 Communication models and systems used in businessesCommunication is the process of sharing information within the organisation in a wellorganised structural and formal procedure (Silbiger, 2016). It regulates a formal communicationbetween the employees and management so that required information can be exchanged in anefficacious manner.Communication ModelsCommunication models are utilised in business organisation that helps in serving this process inthe premises of the organisation. There are many models that are used by business organisationsoperating on a global platform, these models are defined as follows:Aristotle's Persuasion Model:The Aristotle's persuasion model was proposed by thefamous Greek philosopher Aristotle. This model mainly focuses on the speaker and speech.This model consists of 5 essential elements which are speaker, speech, audience, occasion, and1
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