This presentation explores communication models and systems used in businesses, principles of effective communication, and barriers to effective communication. It provides valuable insights for improving communication skills in a business environment.
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Communication Skills for Business
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INTRODUCTION Communicationistermedasthetwowayprocessinordertoreachmutual understanding. In this process participants that are involved share and create meaning along with exchanging information, news, ideas and feelings. Thus, there various models and systems in terms of communications that are basically used in every type of business.
Communication models and systems used in businesses ShannonandweaversInformationTheory Model- In this model, it has been showed that communication is that process which basically begins with brain of the sender David berlo's SMRC- The SMRC in the model stands for Source, message, receiver and channel. Thus, this particular model helps in analysing that source is that which transmits the message to receiver via some channel
Continue… Aristotle model- The three elements of process in terms of Business Communication has been detected. Thus, there is lack of scope in order to respond by receiver and thus their role has been neglected at this phase. Circular model of Communication- The process ofBusinessCommunicationisgenerallytwo way process. In this process sender is one that sends message to receiver and further recipient sends feedback for that message to that of sender
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Communication systems Opticalcommunicationsystem-Thissystem mainlymakeuseoftransmitterthatleadsin encodingmessageintoopticalsignal.Thus, channel is also used by this system that leads in carrying this signal to its decided destination. In addition to this, receiver is also been used by this stated system that reproduces message from that of received optical signal. Radio communication system- This communication system sends signals by radio. This system requires transmitter and receiver. Each one of them having an antenna and appropriate terminal equipment as microphone at transmitter and also loudspeaker at receiver in terms of voice communication system.
Principles of effective communication Communication is the process of transferring the information/message to another person in the best possible way. Effective Communication plays a very crucial and important role in the business environment. Without effective communication an organisation just cannot make a hold on its clients and also it will not be able to communicate with the business partners for continuing the business.
Continue.. Principle Of Clarity:- A communication always starts with some message irrespective of in what respect it is. Principle Of Objective:- The communicator of the message should be clear in respect of the purpose of communicating the message Principle Of Understanding:- It is such a principle, in which the communication being done with the other person should crate a sense of proper understanding in the mind of receiver Principle Of Consistency:- The message which is required to be communicated should be completely consistent with the plans; policies and the programmes of the company in which the communication is being done Principle Of Completeness:- The message which is required to be communicated should be complete so that, the spread of rumours can be avoided PrincipleOfFeedback:-Thistypeofprincipleisalsoknownasatwoway communication process that provides an opportunity for the suggestions and criticism.
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Barriers to effective communication Semantic Barriers:- These types of barriers are such barriers that leads to the creation of misunderstanding of feelings with the sender of message. . It includes the following:- Badly expressed message Symbols or the words having different meanings Faulty Translation Technical Jargon's Decoding of body language and gestures
Continue.. PsychologicalOrEmotionalBarriers:-Theimportanceofcommunicationalways depends upon the mental condition and attitude of both the parties. It includes the following barriers:- Premature evaluation Lack of attention Distrust Organisational Barriers:- It generally affects the capability of the employees in an organisation. As far as the communication is concerned, this barrier includes four such barriers that are playing a major role in the hindrance of effective communication. Organisational Policies Rules And Regulations Status Complexity In the Organisational Structure
Continue… Personal Barriers:- In the business environment, there are some such barriers that fall in the category of personal barriers. It includes the following:- 1.Barriers related to the superiors:- It includes- Fear of challenge of the authority Lack of confidence among the subordinates 2.Barriers related to the subordinates:- It includes- Unwillingness to communicate Lack of proper incentives
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CONCLUSION Thispresentationconcludedthattherevariousmodelsandsystemsintermsof communications that are basically used in every type of business. The various barriers in communication process are also discussed in the presentation.
REFERENCES Berger, A.A., 2019.Media and communication research methods: An introduction to qualitative and quantitative approaches. Sage Publications. Thussu, D.K., 2018.International communication: Continuity and change. Bloomsbury Publishing. O’Sullivan, P.B. and Carr, C.T., 2018. Masspersonal communication: A model bridging the mass-interpersonal divide.New Media & Society,20(3), pp.1161-1180. Mittal,S.,2018.Barrierstocommunication.InternationalJournalofAdvanced Research and Development,3(1), pp.243-245.