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Solved Assignment on Communication Skills for Business

   

Added on  2021-02-20

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Leadership ManagementProfessional DevelopmentData Science and Big DataLanguages and Culture
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Communication Skillsfor Business
Solved Assignment on Communication Skills for Business_1

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1a) An analysis of the process of communication within organisations and the barriers thatexists.......................................................................................................................................1b) Internal communication that should be used for different purposes within an organisation..3c) How organisations portray themselves through their communications. ...........................41M1 Analyse possible legal and ethical issues in relation to the communication of informationwithin organisations................................................................................................................43M1 Evaluate the effectiveness of a range of communications (verbal and non-verbal) incontributing to the success of an organisation........................................................................4TASK 2............................................................................................................................................5TASK 3............................................................................................................................................5TASK 4............................................................................................................................................5a) Assess the effectiveness oral presentation skills................................................................5b) Review your own written communication.........................................................................6c) Assess the impact of technology on both oral and written communications bringing a paperto the meeting.........................................................................................................................7d) Following discussions, to produce notes of the meeting which accurately reflectconversation............................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
Solved Assignment on Communication Skills for Business_2

INTRODUCTIONEffective communication within business is required at every level in order to effectivelyattain desired business objective with proper efficiency. Business Communication isindispensable in nature and is termed as life-hood of business. No business organisation candevelop if it lack of effective communication (Allen, 2018). Through effective communicationmanagers are able to perform their job with full responsibilities. It is serves as a foundation forplanning. This report is based on SHDE which is an electrical supplier with a regional repaircentres and shops. Currently, the respective organisation is facing operational problems which isenormously impacting the level of customers satisfaction. The outcome of this report will bebased on several aspects through which process of communication within an organisation isimproved and desired business objective is appropriately accomplished. It will include process ofcommunication and several barriers which can impact functioning within organisation. Internalcommunication method through improvement within an organisation shall be used. Furthermore,formal communication system shall be identified through which communication with customersbecomes effective. TASK 1a) An analysis of the process of communication within organisations and the barriers that exists.Communication within an organisation if fundamental to the existence as well as survivalof people and organisation. It is process of creating and sharing unique ideas, views, information,facts and several other aspects to people in order to make them understand expected needs.Communication is essentially a key in directing function of management (Brink and Costigan,2015). With regard to SHDH, the respective organisation is faces issue in the process ofcommunication which is adopted. However, in order to effectively overcome these issues SHDHshall successfully makes use of this communication process mentioned below: Sender: The communicator or sender is the one who generates and aims to conveymessage to receiver. Sender is the source who starts a particular communications.Message: It is the information or the fact due which process of communication within anorganisation is performed. 1
Solved Assignment on Communication Skills for Business_3

Encoding: Message generated by sender is encoded in such a way that receiver iseffectively able to understand. Encoding is basically done in form of words, gestures,pictures before it is being conveyed. Media: It is procedure in which encoded message is transmitted. It can be in written aswell as orally. Decoding: Under this converting symbols is probably done after which the message isdelivered to receiver. Receiver: Receiver is a person who receives the message. Once understanding themessage and purpose of communication makes successful. Feedback: After receiving the message confirmation is made and the process ofcommunication is completed. However, in order to effectively communicate within the business organisation SHDEneed follow each and every step of communication properly so that the problem faced byrespective organisation can be solved and objectives can be achieved (Bunney, Sharplin andHowitt, 2015). Barriers of Communication There are several barriers of communication which are essentially faced within anorganisation. However, these barriers extensively hampers the overall productivity. Therefore,some of the barriers which are faced by SHDE are mentioned below: Lack of Planning: Lack of planning witnessed within an organisation is the major barrierof communication. Due this the message is not effectively communicated to receiver andproblem is essentially observed. Semantic Problems: Problems within an organisation are also witnessed due totransmission and expressions. However, it is the responsibility of sender to take care thatreceiver able to understand message effectively. Culture Barriers: Culture differences often come up as a major communication barrier,that highly hampers productivity. There are many other barriers which are eventually faced by SHDE due which overallproductivity as well as profitability of respective organisation is negativity affected. Properanalysis might be conducted by respective organisation so that these barriers can be overcomeand desired business objective can be achieved. 2
Solved Assignment on Communication Skills for Business_4

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