Communication in Organisations: Theories, Barriers, and Strategies

Communication

Table of Contents
Abstract............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. General theories of organizational communication................................................................1
2. Barriers of communication......................................................................................................2
3. Recommendation and Strategies ............................................................................................3
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6
Books and Journal .....................................................................................................................6

Abstract
Communication is the process of sending and receiving the message from one person (sender) to
another (receiver). In an organisation communication is a crucial activity in order to maintain the
effective employee relationship. Effective communication is essential in order to maintain
smooth flow information between two parties.
INTRODUCTION
Communication is the process of passing of message from one person to another with actions,
words or pictorial representation (Wang and et. al., 2021). The communication is the purposeful
activity where the information is exchanged between the two or more participants with the one
intend to pass the message and other one has intend to receive the message. The basic phases of
communication are the forming of communicative intent, message encoding, transmission of
signals, message decoding and final interpretation of message. There are several types of
communication such as non verbal/ verbal communication, visual communication, written
communication etc. The present report is based on Marks and Spencer a multinational British
organisation established in 1884 headquartered at Leeds, UK. The report will evaluate general
theories of organisational communication. The barriers of communication are also discussed in
report that make employees reluctant to return to the work. In the ned report also discuss some
key strategies of communication in order to mitigate the barriers of the communication.
MAIN BODY
1. General theories of organizational communication
Formal communication
this is the most common type of communication occur within the organisation between the
employees and employers. In this the transition of the message or information is done in formal
and sophisticated language through mails or other designated channels. In this types of
communication the flow of information is precise and polite and has concrete and filtered pattern
of structure. It is communication theory in which the employers and employees of the marks and
Spencer communication effective with each other without any slang.
Oral communication
oral communication is the type of communication in which the employees communication
verbally via mouth. Person sitting in one setting or group communicate either formally or
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