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(solution) Communication Skills for Business: PDF

   

Added on  2020-12-10

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COMMUNICATIONSKILLS FOR BUSINESS

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1 - Theory of Communication..............................................................................................31) Communication models and system used in business............................................................32) Communication methods and technology used in business....................................................43) Principles of communication..................................................................................................6TASK 2 – ORAL COMMUNICATION.........................................................................................6TASK 3 – COMMUNICATION IN WRITING..............................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11

INTRODUCTIONCommunication skill is one of the most important skill which is required by everycandidates to communicate and interact with others. It is required both in personal andprofessional life. There are certain situations while working in a team in the organisation, whereit become difficult to handle situation, in that time communication skill can help to come out ofthat situation (Cotton and Falvey, 2012). If anyone wants to be successful, he or she should knowhow to communicate efficiently. With better skills, value of that person increases. By usingdifferent methods and mode of communication employees can transfer their information to otherperson. This assignment will focus on different theory of communication, various technology,methods, modes and barriers to communication. TASK 1 - Theory of Communication1) Communication models and system used in businessCommunication is the transfer of information or message from one person (sender) toanother (receiver). There are different models of communication and some of them arementioned below: Aristotle Model of Communication: He was the first person who designed thecommunication model. His model was widely accepted all round the world. This model focuseson speaker and speech and is broadly classified in to 5 elements - Speaker, Speech, Occasion,Audience and Effect. This model is basically speaker oriented as it plays important role intransferring the message to another (Kurtz, Draper and Silverman, 2016). Here the role ofaudience is passive and is generally influenced by the speech. Due to this, communicationprocess if from one side. Speaker prepares speech according to the target audience and situation(Occasion).Helical Model of Communication: Frank Dance give this model, inspired by a helix.Helix is basically a three dimensional spring like spring in the shape of a cylindrical or a cone. Itis based on the concept of continuousness of the communication process and relationalinteractions. Lower part of helix is small and is gradually becomes bigger on the other end. Thisrepresent the progression of communication. For example, when we talk to a person at thebeginning, we have no idea about that person and the knowledge related to that person graduallygrows with time.

There are communication system help in smooth transmission of data form source toreceiver (Beebe and Mottet, 2013). System basically includes communication networks,transmission systems, relay station, data terminal equipment usually capable of interaction toform an integrated whole. Types of communication system are given below:Half Duplex Communication System: There is one way communication in half duplex.In this, either sender can send the signals or recipient can respond to the sender. Duplex communication system: There is two way communication in full duplex. It mayinvolve two or more than two parties and they can communicate simultaneously to eachother. For example: Any employee talking to its stakeholders related to any business deal.It involves two way communication. Tactical communication system: In this, the communication changes with change inenvironmental conditions and other situation.All the above communication system are used to ensure safe and secure transmissionbetween sender and receiver by avoiding any possible type of disturbance. There are differenttypes of communication model which are used to ensure smooth and better understanding ofcommunication.2) Communication methods and technology used in business.Several methods of communication are there through which one person can communicateto others easily. Organisation uses different methods of communication to exchange theirmessage to others (Mascle, 2013). Some of them are mentioned below: Verbal communication: In this, two or more people communicate to each other with thehelp of speech. This is most commonly used method of communication. In organisation,employees and other members communicate and interact with each other. With this method,everyone working in organisation is well informed about objectives and goals of company.Non verbal communication: It does not include speech but involves facial expression,gestures, eye contact, body language, tone and pitch of the voice, etc. It is one of the powerfultool that help individuals to communication via their feelings and emotions. Written communication: This is another widely used method of communication. Itinvolves transfer of message or information in written form. It is essential for organisation tomaintain their record in writing for easy maintenance and tracking.

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