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Assignment on Communication Strategy

   

Added on  2021-01-01

8 Pages2172 Words482 Views
Communication
Assignment on Communication Strategy_1
Table of ContentsINTRODUCTION...........................................................................................................................1LITERATURE REVIEW................................................................................................................11. Principles and purpose that HR director would need to consider for formulatingcommunication strategy..........................................................................................................12. Characteristics of good listeners and speakers during meetings........................................3ANALYSIS AND DISCUSSION...................................................................................................41. Principles and purpose that HR director would need to be considered.............................42.Characteristics of good listeners and speakers during meetings.........................................43. Evaluation of own strengths and weakness in terms of communicating, in terms of oral andwritten communication...........................................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................1.........................................................................................................................................................1
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INTRODUCTIONCommunication strategies aids a firm in developing and maintaining its connection, towork efficiently to reach its goals. In this regard, the most dynamic area where effectivecommunication must exist, is workplace. Here, managers and employees communicate with eachother in order to complete a work in desired manner. But any type of discrepancies or ineffectivecommunication can lead a business towards loss in control on its operation (Aijaz and Aghvami,2015). The present report is going to analyse impact of ineffective communication on customerexperience of Sports Love. It highlights principles and purpose that HR Director of this companyneeds to concern, while implementing communication strategy. Furthermore, it also explainscharacteristics for in individual to become ideally good listener and speaker as well. LITERATURE REVIEW1. Principles and purpose that HR director would need to consider for formulatingcommunication strategyAccording to Meimaris and Vafopoulos (2013), it has been analysed that for developingand maintaining effective communication at a workplace, HR director of a company plays acrucial role. They perform various roles and responsibilities in order to develop connectionamong workers and upper level of management (Chen, Chiang and Storey, 2012). In contextwith Sports Love, this small hotel of London provides its services on 24x7 hours. Currently, itsmanagement faces various issues due to poor communication at workplace. It includesinappropriate behaviour of workers, conflicts among staff-members, poor performance and more.This would lead to create negative impact on its customer experience. Therefore, to resolve suchan issue, HR Director of this hotel needs to concern on following principles and purpose:- Principle to be considered in communication strategy:Principle of clarity: To provide best standards of services, it is essential for managers ofhuman resource department to provide information to staff on time. They must ensurethat such information should be given in clear and concise manner (Meimaris andVafopoulos, 2013). In addition to this, HR managers of Sports Love must ensure thatstaff understand the standard of service they need to provide to customers. For thisprocess, ambiguity also need to be removed while passing an information. 1
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