Business Communication Assignment - Scenario of Sport Love
Added on 2020-10-22
8 Pages2112 Words254 Views
BUSINESSCOMMUNICATION
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1LITERATURE REVIEW................................................................................................................1Principles and purposes considered in a communication strategy.........................................1General characteristics of effective listeners and speakers during meetings.........................2Own strengths and weaknesses in relation to communication...............................................3ANALYSIS AND DISCUSSION...................................................................................................3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONBusiness communication is data sharing between people within and outside company thatis performed for commercial benefit of firm. It can also be determined as relaying of data withincompany by its people and also includes constant flow of data. Feedback is an intrinsic part ofbusiness communication (Christensen, 2014). Business communication plays an essential role inprocedure of directing and controlling people in the organisation. This study is based on thescenario of Sport Love given. It is an independent London sports and leisure centre business.Report will analyse principles and purposes that HR director need to consider in communicationstrategy. It will also explain general characteristics that participants must have to be effectivelisteners and speakers during meetings. Own strengths and weaknesses in relation tocommunication will also be discussed here.LITERATURE REVIEW Principles and purposes considered in a communication strategy According to Cardon, (2014) the purpose of communication is flow of information inorganisation from top to bottom and vice versa. The correct data compasses right person ataccurate time by exact individual. It is necessary to effective coordinate and communicates by allstaff for team work in organization and achieves goals as well as objectives. The coordination ofall workers and their efforts is the substance of administration that can be attained by effectivecommunication. The communication helps flow of information, thoughts, opinion, and orders. There are many principles of communication that Sport Love considered as strategiessuch as clarity, attention, consistency, timeless, informality and so on. It is necessary toexchange information must be clear from sender to receiver.Principle of Clarity- According to Darmawan and Harahap, (2016) it is necessary to useclear and plain language as defined by explicitness, short sentences and concrete words. In theSport Love, HR director feel that ineffective communication is reason for negative impact oncustomer experience. Therefore, HR director make sure that utilise clear language in theworkplace that help to improve efficiency and positive impact on customer experience.Principle of Attention- As per the view of Pearson, (2017) it is require to have clearattention on effective communication which helps to improve efficiency as well as positive1
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